Today on the Shared Services & Outsourcing Network (SSON)
Saturday, July 31, 2010

Horses for Sources

Horses for Sources is the foremost research analyst organization, focused on helping enterprises make complex decisions with their global outsourcing strategies. It’s famous blog, “Horses for Sources” attracts thousands of shared services and outsourcing professionals everyday.

Horses and SSON have forged a strategic alliance to provide unique research and insight for SSON’s premium community...find out more

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Featured Articles
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Three Reasons Why You Need a Project Management Office (PMO)

Glenn Remoreras highlights the reasons why IT needs a PMO group

Jargon Buster: A guide to common terms and acronyms often thrown around in the Shared Services and Outsourcing Space

A compilation of keywords, acronyms and terminology we often use and hear in our day-to-day.

Top 10 Tips to Implement an Effective Change Management Strategy within the Global HR SSC

A global HR Shared Services Center cuts costs and increases efficiency, but there are 10 key points to consider before taking that route

What are 3 of the biggest issues when running or being involved in a shared services or outsourcing operation?

Chris Gayner Marketing Manager Shared Services & Outsourcing Network (SSON) chris.gayner@ssonetwork.com What are 3 of the biggest issues when running or being involved in a shared services or outsourcing operation?

SSON Clinic with Rakesh Sangani

“When implementing Shared Services or Outsourcing, when should a company inform their staff and what should be communicated?”

Brazil for IT Outsourcing

It's the high life for Mark Kobayashi-Hillary, as he writes mid-flight to Rio, about the huge opportunity for IT Outsourcing in Brazil.

Featured Interviews
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Yahoo’s Top Priorities for Order to Cash Services

In this interview with SSON, Hernan Lopez Varela, discusses the challenges of outsourcing to a BPO Provider

Global Leader SYKES thrives in Edinburgh

In this interview Les Torrence, Regional Director Operations, explains how Scottish Developent International assisted in raising SYKE'S profile

East Kent Hospitals: Benefits of using Agresso ERP

Mike Deal explains the benefits of using the Agresso platform through Unit 4, which has been tailored to suit their particular needs.

Sourcing Superstars: Pramod Bhasin, Genpact

Our series of interviews with the heads of the world's leading sourcing firms continues with a one-to-one with the Genpact President and CEO Pramod Bhasin

CFO Interview: William McCabe, US Department of Health and Human Services

What's the driving vision for the Department of Health & Human Services' CFO?

Featured Roundtables
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Roundtable: Transcend the Transactional - Ways to make your shared services indispensible

Part 2 looks at Innovation - an overused word or driver in Shared Services?

Roundtable: HR Transformation through BPO

As part of the HR series, SSON facilitated a roundtable session in association with CDP on 'HR Transformation through BPO.'

Roundtable: Local Compliance in Global Business

SSON hosts a virtual roundtable session with industry leaders tackling the issues that arise with local compliance following the centralisation of finance functions

Roundtable: Transcend the Transactional - Ways to make shared services indispensible

Part 3 examines how Shared Services can enhance the customer experience and considers the relationship with the retained organization

Content Series
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The UK's Leading Outsourcing Group attracted to Scotland

Capita Group Plc has business operations in over 250 sites throughout the UK and Scotland

E-invoicing: Take the Paper out of the Picture: Optimize your Purchase to Pay Processes

Wednesday 16th June 2010, 10:00 - 11:00 GMT, 12:00 - 13:00 EET

METSO: Journeys towards a Global E-invoicing Vision

With business units interacting with suppliers worldwide, Metso centralized accounts payable functions and implemented an invoice automation solution

OTC Transformation Delivers $40MM Business Impact at Penske

Frank Cocuzza, Penske’s CFO, describes improved efficiency and customer service as the drivers in moving his processes across to Genpact

Itella Information survey Results: Invoicing in 16 European countries

Itella Information share learnings of a study that was carried out on consumers and decision makers of companies’ invoice processes

Premium Content
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Captives at a Crossroads, Part 2

New Roles and the Rise of Super Captives Create New Management Imperatives by Scott Furlong and Indraneel “Indy” Banerjee

Communicating the Value of Shared Services

A growing body of data shows a correlation between the success of a change initiative and how well the people side was managed.

Interview with the 2010 Shared Services Excellence Award (Europe) Winner for “Thought Leadership”

Tom Bangemann, VP Transformation, The Hackettt Group shares thoughts with SSON on his start in the business, today's provider market and virtualization...

Roundtable Debate: Risk Management - 10th Annual European Shared Services & Outsourcing Week

Potential of Centers of Excellence in managing 'risk' still not fully tapped.

Roundtable Debate: Risk Management, Part 2: 10th Annual European Shared Services & Outsourcing Week

Potential of Centers of Excellence in managing 'risk' still not fully tapped

Q&A Forum
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Outsourcing – strategic thinking or cost reduction?

Outsourcing - strategic thinking or cost reduction?Read the article

Risk Management

Although shared services organizations are increasingly developing Centers of Expertise — the potential for “risk management” from these Centers is still largely untapped. So, at least, says our distinguished lunch panel... Read More

Tools & Templates View all »

The Shared Services & Outsourcing Network (SSON) has joined forces with our partner research organization Horses for Sources to investigate your opinions in a brief online survey on Innovation in Business Process Outsourcing.

In this social-media driven study from The Outsourcing Blog “Horses for Sources” 1000+ Organizations share their views and purchasing intentions for outsourcing services in 2010…

SSON Bespoke eNewsletter Service

The Shared Services & Outsourcing Network (SSON) has just launched a new opportunity for you to reinforce your thought leadership in front of your customers and clients – without pushing another marketing message to them.

HR Shared Services Optimisation: Attaining the full potential of HR Shared Services

Much has been said about the role of shared services in the transformation of the HR, with the benefits expected from the transformation proving elusive for many companies.

The Hackett Group and SSON Service Center Benchmark Study

The Hackett Group and SSON Service Center Benchmark Study The Hackett Group and SSON are offering a Service Center Benchmark that assists executives in objectively assessing how well their service center(s) are p

Leading Practice Assessment Survey

Leading Practice Assessment Survey SSON and Scott Madden invite you to participate in the Leading Practice Assessment survey. We have also included a brief pdf outlining how this method was used to help NASA design

AvantGard Insights Survey – Shared Service Centers

In an effort to keep a pulse on changes within Shared Services, SunGard AvantGard has devised a survey with the goal of understanding the primary drivers and perceived challenges of migrating to a shared service centre model, and the overall satisfaction among corporations operating in this type of environment.

Special offer for SSON members – Everest Market Vista

Monitor the pulse of the offshoring developments. Locations, costs, risks, and more. Click here to learn more.

Q3 highlights: Asia location costs, financial sector crisis, and key captive developments

Guide to Use of BPO in a Recessionary Environment: New Approaches to Outsourcing Support Functions in 2009

Guide to Use of BPO in a Recessionary Environment: New Approaches to Outsourcing Support Functions in 2009 January 2009, The Shared Services & Outsourcing Network (SSON) announced its strategic alliance with analyst and advisory firm NelsonHall. As part of the new value adding partnership, SSON and

Online Learning
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	Presentation Steering your HR function through a Merger / Acquisition Lloyd Spencer-Witcomb, HR Director Shared Services, Lloyds Banking Group

	Webinar Scotland Grabbing Investors' Attention: Discover Europe's Premier BPO Location

	Podcast End-To-End Process Evolution – how Shared Sevices can move up the value chain Ira Fialkow, Executive Vice President, EVP Shared Services, CEMEX USA

New Job Listings
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Blogs
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(SENIOR) Outsourcing Risk Advisory Consultant - Full time position in Europe
Service Delivery Manager - Full time position in North America
Credit Management Specialist - Full time position in Europe
International Operations Application Management Leader - Full time position in Europe
Hrdirect Advisor - Full time position in Europe

Insight, advice, wit and charm from our regular bloggers

Pulse Study

Pulse Study: Who did CSC win a six-year extension to its business process outsourcing (BPO) contract with?

Welcome to the Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.

Premium Membership
Get access to research, discounts on global events and a wealth of services delivery and sourcing information - exclusive to SSON Premium Members »

Upcoming Events
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Shared Services América Latina 2010
August 17 - 19, 2010

Nordic Shared Services and Outsourcing Forum 2010
September 14 - 15, 2010

13th Annual Asian Shared Services & Outsourcing Week 2010
September 20 - 23, 2010

Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

Sheri Sullivan , CEO , Intercomp Global Services

The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.

I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.

I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.

Keep up the great work. Best wishes to the entire INHOUSE TEAM.

Deepak Mendiratta , HR Shared Services , Aricent

I have just read the February 2009 issue of Shared Services News and was impressed with the content. It's a quality magazine.

Paul Warner , Director, Retiree Services & HR , Alcan Services Chicago

The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.

Pat Blake , Partner, Shared Services Practice Lead , ScottMadden Inc.

I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!

Susan Stallings , Vice President , BPO Solutions

In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.

'Tiger' Tyagarajan , Chief Operating Officer (CEO) , Genpact

Today on the Shared Services & Outsourcing Network (SSON) Saturday, July 31, 2010

Horses for Sources

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