SSON Specialist e-Alerts
(No longer being produced)
SSON produced four, free e-newsletters to help you turn your services delivery environment into a world-class operation. These quick-read “e-Alerts” provide practical, from-the-trenches, best practices-based feature articles and interviews, plus links to hot news, conference presentations and upcoming events – each with a specific function or “stage-related” focus.
Take a look at past issues for each of the categories:HR Services Delivery
April 2009 - Proving Your HR Services Delivery Value
March 2009 - Keeping Your Employees Engaged and Delivering Superior Service
February 2009 - Benchmarking Your HR Services Delivery Performance
January 2009 - Being a Service Delivery Star: What it Takes and How to "Sell" Yourself
December 2008 - HR Service Delivery in 2008 Caused Pulses to Race…Could 2009 Ease Some of those Heartaches?
November 2008 - Workforce Analytics – from Absence to Value
October 2008 - The Imperatives of and Steps to Effective Talent Development
September 2008 - Sourcing Talent: Getting and Keeping the Best
August 2008 - Process and IT Optimization in HR Shared Services Centers
July 2008 - Sourcing Strategies: The In-house Versus Outsourcing Debate
June 2008 - Service Excellence & Customer-Centricity in HR SSCs
May 2008 - Sharing HR Shared Services Center Best Practices
Finance Services Delivery
April 2009 - Proving Your Finance Services Delivery Value
March 2009 - Keeping Your Employees Engaged and Delivering Superior Service
February 2009 - Benchmarking Your Finance Services Delivery Performance
January 2009 - Being a Service Delivery Star: What it Takes and How to "Sell" Yourself
December 2008 - Many of 2008's Challenges ARE 2009's Opportunities!
November 2008 - How can Shared Services and BPO Contribute to Enhanced Business Performance and the Wider Economy?
October 2008 - How Important is Technology to Successful Shared Services and Outsourcing?
September 2008 - Shared Services and the Asia Pacific Region
August 2008 - Effective Procure-to-Pay…It’s Not Just about A/P
July 2008 - Talent Management in a Shared Services Environment
June 2008 - What, Exactly, is “Decision Support” Within the Finance Function?
May 2008 - Crunch Time: How Shared Services Can Enable the Release of Working Capital to the Business
Start-Up Services Delivery
April 2009 - Proving Your Start-Up Services Delivery Value
March 2009 - Keeping Your Employees Engaged and Delivering Superior Service
February 2009 - Benchmarking Your Start-Up Services Delivery Performance
January 2009 - Being a Service Delivery Star: What it Takes and How to "Sell" Yourself
December 2008 - 2008 Clouds and 2009 Silver Linings
November 2008 - The Shared Services Business Case: Gaining Buy-in in Today’s Economy
October 2008 - Shared Services Start-Ups: The Importance of Leadership
September 2008 - Going Global
August 2008 - Running Shared Services as a Business
July 2008 - Treating your Business Processes as an Asset
June 2008 - Getting Customer Service Right from Day One
May 2008 - Managing the People Impact
Mature Services Delivery
April 2009 - Proving Your Mature Services Delivery Value
March 2009 - Keeping Your Employees Engaged and Delivering Superior Service
February 2009 - Benchmarking Your Mature Services Delivery Performance
January 2009 - Being a Service Delivery Star: What it Takes and How to "Sell" Yourself
December 2008 - Looking Behind, Looking Ahead
November 2008 - The Economic Crisis – Survival or Opportunity?
October 2008 - The More Things Change, the More they Stay the Same
September 2008 - What Have You Done for Me Lately?
August 2008 - Iowa… the Next Ireland
July 2008 - The Sun, the Moon and the Stars
June 2008 - Where Do I Go from Here?
May 2008 - Growing Older Gracefully
The content from the above e-Alerts will now be distributed via our weekly Gateway e-newsletter - SIGN UP TODAY!