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This category focuses on questions relating to services/sourcing strategy, including outsourcing, and the challenges of managing the services delivery process.
I am looking for some credentials regarding chargeback mechanism within a Shared Service centre. I know that there are quite a few options, like cost per transaction, percentage of usage or cost-plus, but which mechanism has been considered as best practice? It would be great if you could add some credentials of these best practices.
Anon,
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Shared Services América Latina 2010 August 17 - 19, 2010
Nordic Shared Services and Outsourcing Forum 2010 September 14 - 15, 2010
13th Annual Asian Shared Services & Outsourcing Week 2010 September 20 - 23, 2010
"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"
The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.
I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.
I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.
Keep up the great work. Best wishes to the entire INHOUSE TEAM.
I have just read the February 2009 issue of Shared Services News and was impressed with the content. It's a quality magazine.
The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.
I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!
In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.