SSON Fellows
SSON's "Fellowship Academy" was created in 2011 in recognition of our most committed and long-standing contributors worldwide.
As the Shared Services & Outsourcing world’s oldest and largest global community, SSON was first established to promote and drive the sharing of best practice from the most active and passionate people in the industry to their peers and colleagues in centres around the world.
Over the last 15 years, SSON’s reach has extended into all corners of the globe, using this very principle. We felt that it is not only appropriate, but also imperative, that we publically acknowledge those who have dedicated an extensive proportion of their time and knowledge to sharing their experience and learnings with the now 55,000+ membership of SSON.
Each year, SSON will review the contributions made by practitioners globally, in support of SSON member services (both online and at events), and publically acknowledge those individuals who stand out in terms of knowledge-sharing by appointing them as “Fellows” of SSON. A Fellowship lasts for a minimum of one year. For those who continue to contribute content and support to the SSON community, recurring terms are possible. Honorary Lifetime Fellowships may also be appointed in special circumstances.
Every year we will be inviting a select group, who have gone above and beyond the realms of standard SSON membership, to join the Fellowship Academy for that year. Contributions include - but are not limited to - activities such as speaking, judging awards, writing articles, contributing to SSON training modules, helping with research for programmes, steering committee input, online content development and of course supporting SSON with regular attendances at our events and meetings.
SSON would like to sincerely thank the Fellows listed below for the continued support and expert advice they provide to our community.
Asheesh Mehra
Head - Asia Pacific, Japan and Middle East
Infosys BPO
Asheesh Mehra leads Asia Pacific, Japan and Middle East regions for Infosys BPO. He also manages operations for Infosys' delivery centres at Manila, Philippines and Hangzhou, China. Asheesh is an outsourcing veteran with over 12 years of cross-industry, global sourcing experience. He has driven business transformation through outsourcing for several Fortune 500 companies.
He led WNS' insurance BPO practice and was a member of the start-up management team at Msource, a pure-play BPO firm, part of the Mphasis Group. During his tenure at Msource, TCS Intelenet and WNS, Asheesh was instrumental in driving strategic initiatives in the areas of market penetration, operational excellence, organizational development, and transition.
Asheesh Mehra
Head - Asia Pacific, Japan and Middle East
Infosys BPO
Asheesh Mehra leads Asia Pacific, Japan and Middle East regions for Infosys BPO. He also manages operations for Infosys' delivery centres at Manila, Philippines and Hangzhou, China. Asheesh is an outsourcing veteran with over 12 years of cross-industry, global sourcing experience. He has driven business transformation through outsourcing for several Fortune 500 companies.
He led WNS' insurance BPO practice and was a member of the start-up management team at Msource, a pure-play BPO firm, part of the Mphasis Group. During his tenure at Msource, TCS Intelenet and WNS, Asheesh was instrumental in driving strategic initiatives in the areas of market penetration, operational excellence, organizational development, and transition.
Asheesh holds a marketing degree from the University of Western Sydney, Australia and bachelor's degree in Hospitality from the Welcome Group School of Hotel Management, Manipal. He was conferred with “People’s choice for Personal Contribution to Industry - APAC” award by SSON in 2011 and "Thought Leader of the year - Asia" award by SSON in 2010.
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G.V Prasad
AXA Business Service
G.V Prasad
AXA Business Service
Hugo Walkinshaw
Principle
Deloitte
Hugo Walkinshaw is a Principal in Deloitte, and is part of the South East Asia Regional Consulting team. Hugo has eighteen years of management consulting experience and has provided assistance to clients in Japan, China, Hong Kong, Taiwan, the Philippines, Indonesia, Malaysia, Thailand and Singapore, as well as in the US and Europe. Hugo has spent the last fifteen years living and working in the Asia Pacific region, and is currently based in Singapore.
Hugo Walkinshaw
Principle
Deloitte
Hugo Walkinshaw is a Principal in Deloitte, and is part of the South East Asia Regional Consulting team. Hugo has eighteen years of management consulting experience and has provided assistance to clients in Japan, China, Hong Kong, Taiwan, the Philippines, Indonesia, Malaysia, Thailand and Singapore, as well as in the US and Europe. Hugo has spent the last fifteen years living and working in the Asia Pacific region, and is currently based in Singapore.
Hugo currently has several management responsibilities within Deloitte – he leads the Human Capital practice and the Manufacturing industry sector in SE Asia, and he is also the Asia Pacific leader for Deloitte’s Shared Services & Outsourcing Advisory practice. In addition to his Human Capital and Shared Services experience, Hugo has also assisted clients in the areas of strategy, operations improvement, systems implementation, performance measurement & cost management. His primary client experience is in Manufacturing, where he has focused for the last eight years, and he has also worked in the Consumer Business, Oil & Gas, Communications, Financial Services and Defence & Aerospace industry sectors.
Hugo is a Management Accountant by training, and is a History graduate from Exeter University.
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KP Lau
Managing Director
BASF Asia-Pacific Service Centre
Lau Kin Pong was born in Pahang, Malaysia in 1960. He studied in Tunku Abdul Rahman College, Kuala Lumpur, Malaysia, and qualified professionally from U.K.’s Chartered Institute of Management Accountants. He completed his Masters of Business Administration from University of Bath (U.K.) Executive MBA Program in 1992.
KP Lau
Managing Director
BASF Asia-Pacific Service Centre
Lau Kin Pong was born in Pahang, Malaysia in 1960. He studied in Tunku Abdul Rahman College, Kuala Lumpur, Malaysia, and qualified professionally from U.K.’s Chartered Institute of Management Accountants. He completed his Masters of Business Administration from University of Bath (U.K.) Executive MBA Program in 1992.
Professional career
1984 Joined Sime Darby Group in Malaysia and served in various group companies and Head Office initially as Accountant and subsequently as Finance and Administration Manager
1994 Joined BASF (Malaysia) Sdn. Bhd. as Finance and Accounts Manager and was promoted to Director for Corporate Functions/Corporate Services since 1997
2002 President of BASF Philippines, Inc.
2006 As Director for an integration project ie integration of Engelhard Corporation operations into BASF for the Asia Pacific region. Based in Hong Kong
2007 Managing Director for BASF Malaysia Sdn Bhd
Currently
Since 2008, reposnsible for BASF Asia Pacific Service Centre Sdn Bhd ( BASC ). BASC is BASF’s Asia Pacific Shared services center providing HR Services, F&A Services, IT/IS Services for 16 countries in the region.
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Sanjay Patel
Asia Pacific/ Japan Commercial Services, Shared Business Services
Merck
In his current role, Sanjay's responsibilities include the delivery of Order-to-Cash, Record-to-Report and Procure-to-Pay services for Asia Pacific / Japan as well as oversight of operational centers in Singapore, Japan and China.
Sanjay joined SBS in December 2008 as the Global Lead for Record to Report; he also led the SBS Merger Integration team. Prior to joining SBS, Sanjay held the position of Senior Director, Financial Evaluation & Analysis, Merck R&D Financial Services, with responsibility for the financial support of the R&D Alliances & Joint Ventures, Project Accounting, Franchise Reporting & Analysis as well as financial analysis for R&D business decision support.
Sanjay Patel
Asia Pacific/ Japan Commercial Services, Shared Business Services
Merck
In his current role, Sanjay's responsibilities include the delivery of Order-to-Cash, Record-to-Report and Procure-to-Pay services for Asia Pacific / Japan as well as oversight of operational centers in Singapore, Japan and China.
Sanjay joined SBS in December 2008 as the Global Lead for Record to Report; he also led the SBS Merger Integration team. Prior to joining SBS, Sanjay held the position of Senior Director, Financial Evaluation & Analysis, Merck R&D Financial Services, with responsibility for the financial support of the R&D Alliances & Joint Ventures, Project Accounting, Franchise Reporting & Analysis as well as financial analysis for R&D business decision support.
Sanjay began his Merck career in New Zealand in 1992. His subsequent assignments have taken him to Hong Kong, Malaysia, Thailand, and the US where he held various positions including Country Finance Director, Audit Director - Joint Ventures/Corporate Staff Groups, and Senior Director - Business Standards & Compliance. These opportunities provided Sanjay with a broad background of diverse experiences at the country, regional and corporate levels. He supported the establishment of the MSD Thailand & MSD Malaysia organizations, established the Asia Pacific Human Health Compliance function and was also instrumental in the development and implementation of a robust Industry Sales & Marketing Pharmaceutical Code of Conduct in Thailand.
Prior to joining Merck in 1992, Sanjay served as a senior auditor with the firm of Coopers & Lybrand in New Zealand.
Sanjay holds a CPA from the Australian Society of Certified Practicing Accountants, CA from the New Zealand Institute of Chartered Accountants (CA) and a Bachelors degree in Accounting from James Cook University (Australia).
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Charles Gray
Division Director Financial Services
MACQUARIE
Charles has been working in the Finance industry for over 20 years, and has spent over 7 years with Macquarie Group in a variety of senior Finance roles. He was appointed the position of Head of Global Finance Services in December 2008.
Charles Gray
Division Director Financial Services
MACQUARIE
Charles has been working in the Finance industry for over 20 years, and has spent over 7 years with Macquarie Group in a variety of senior Finance roles. He was appointed the position of Head of Global Finance Services in December 2008.
Prior to joining Macquarie in 2004, Charles worked for Westpac Bank. In 2003 Charles relocated from the UK to Australia. Whilst working in the UK, Charles held several senior finance roles at Norwich Union Insurance PLC where he was Head of Capital Management and P&O where he was Group Financial Controller.
Global Finance Services was formed in November 2006 as a strategic Finance initiative with the goal of achieving greater scalability in service delivery to support Macquarie’s growth and now operates out of locations in Sydney and Gurgaon. In his current role of Head of Global Finance Services, Charles is focused on building the scale, breadth and depth of the service offering in order to increase the range of high value, cost effective services offered.
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Joseph Soalheira
Independent Shared Services Practitioner
SSON
Joseph has over 12 years Leadership in Shared Services Management, including extensive experience in the design, roll out and management of Shared Services initiatives in Finance, Procurement and HR Management, in the Local Government and Telecommunications sectors.
Joseph is a member of the Advisory Board of Shared Services & Outsourcing Network, a frequent Speaker at Shared Service Conferences and Executive Seminars, both in Australia and Overseas.
Joseph Soalheira
Independent Shared Services Practitioner
SSON
Joseph has over 12 years Leadership in Shared Services Management, including extensive experience in the design, roll out and management of Shared Services initiatives in Finance, Procurement and HR Management, in the Local Government and Telecommunications sectors.
Joseph is a member of the Advisory Board of Shared Services & Outsourcing Network, a frequent Speaker at Shared Service Conferences and Executive Seminars, both in Australia and Overseas.
In 2005, Joseph received the "Most Admired Leader of Shared Services Organizations” Award, from the SSON, for being outstanding in this field. In May 2010, Joseph won the prestigious Brisbane City Council Lord Mayor’s Award for Excellence, for his outstanding work and innovative ideas in the “Securing 2026 Operational Sustainability Review”. He is a Fellow CPA and is currently working on a PhD in Shared Services.
Joseph’s professional career includes senior management positions in international trade, international marketing, higher education, diplomatic service and business management. He has worked and lived in China, Indonesia and Brazil, and is fluent in four languages.
In his current role at Brisbane City Council, in Corporate Strategy, Office of the Lord Mayor/CEO, Joseph specialises in organisational and business reviews, business performance, process & efficiency improvements, project management and change management, to deliver efficiency dividends across Council.
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Suzanne Young
Executive General Manager Group Corporate Services
COMMONWEALTH BANK OF AUSTRALIA
Suzanne Young was appointed Executive General Manager, Group Corporate Services, in August 2010. In this role, Suzanne is responsible for the Group’s property and general procurement areas, which incorporate property design and construction, property leasing, property management, supply chain, print, corporate travel, mail and more.
Suzanne Young
Executive General Manager Group Corporate Services
COMMONWEALTH BANK OF AUSTRALIA
Suzanne Young was appointed Executive General Manager, Group Corporate Services, in August 2010. In this role, Suzanne is responsible for the Group’s property and general procurement areas, which incorporate property design and construction, property leasing, property management, supply chain, print, corporate travel, mail and more.
Prior to this role, Suzanne was the Executive Manager Shared Services and Chief Procurement Officer for Qantas, where she held responsibility for procurement, property, corporate supply chain, financial services, payroll, people services and business support. Suzanne has also held key positions with Unisys, Greenwoods & Freehills and KPMG Peat Marwick.
During her time with Qantas, Suzanne developed innovative Indigenous employment and education opportunities which supported the Qantas Reconciliation Action Plan, particularly school-based traineeships and university cadetships.
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Chris Gunning
Director Unisys Global Shared Services Europe, Bangalore and Asia Pacific
Unisys
Chris, an Irish Chartered Accountant, joined UNISYS in 1997 from KPMG, and has held various finance, accounting and audit positions around the entire globe. Chris is located in Amsterdam, and is the Global Shared Services Director for European, Asia Pacific and India regions, including the Bangalore SSC, with a combined headcount of approximately 400 employees. He is also the Co-Chair of the Conference Board’s European Council for Shared Services, and serves on the Editorial Board for Shared Services News. Chris recently graduated from INSEAD business university, Fontainebleau, France in November 2008 with a Diploma in Executive Business Leadership. He is also an avid music fan, going to many gigs and festivals, as well as supporting Glasgow Celtic Football Club.
Chris Gunning
Director Unisys Global Shared Services Europe, Bangalore and Asia Pacific
Unisys
Chris, an Irish Chartered Accountant, joined UNISYS in 1997 from KPMG, and has held various finance, accounting and audit positions around the entire globe. Chris is located in Amsterdam, and is the Global Shared Services Director for European, Asia Pacific and India regions, including the Bangalore SSC, with a combined headcount of approximately 400 employees. He is also the Co-Chair of the Conference Board’s European Council for Shared Services, and serves on the Editorial Board for Shared Services News. Chris recently graduated from INSEAD business university, Fontainebleau, France in November 2008 with a Diploma in Executive Business Leadership. He is also an avid music fan, going to many gigs and festivals, as well as supporting Glasgow Celtic Football Club.
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Dan Foley
Premiere Foods
Dan Foley
Premiere Foods
Deborah Kops
Managing Principal
Sourcing Change
Deborah has a unique perspective on the transformation industry, having served in executive positions as buyer, provider and advisor. She is currently Chief Marketing Officer of WNS Global Services, formerly British Airways’ captive back office. Previously, Deborah was responsible for developing strategies and tactics for sourcing non core business processes for a global investment bank. Her main focus was on the transformation of purchase to pay processes through the implementation of the financial services industry’s first comprehensive purchase-to-pay (P2P) outsourcing, and the development of “Smartsourcing” tools and rules for the bank. She has also served as a Managing Director, FleetBoston Financial’s Fleet Services Group, directing delivery of a range of corporate services. Prior to joining FBF, Deborah was one of the founding partners of PricewaterhouseCoopers’ Business Process Outsourcing (BPO). In that capacity, she managed strategy, technology, product development, innovation and investment for processes including finance and accounting, procurement, human resources, real estate, and applications process management.
Deborah Kops
Managing Principal
Sourcing Change
Deborah has a unique perspective on the transformation industry, having served in executive positions as buyer, provider and advisor. She is currently Chief Marketing Officer of WNS Global Services, formerly British Airways’ captive back office. Previously, Deborah was responsible for developing strategies and tactics for sourcing non core business processes for a global investment bank. Her main focus was on the transformation of purchase to pay processes through the implementation of the financial services industry’s first comprehensive purchase-to-pay (P2P) outsourcing, and the development of “Smartsourcing” tools and rules for the bank. She has also served as a Managing Director, FleetBoston Financial’s Fleet Services Group, directing delivery of a range of corporate services. Prior to joining FBF, Deborah was one of the founding partners of PricewaterhouseCoopers’ Business Process Outsourcing (BPO). In that capacity, she managed strategy, technology, product development, innovation and investment for processes including finance and accounting, procurement, human resources, real estate, and applications process management.
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George Connell
Vice President Strategy and Centre Finance Lead (Glasgow) – Finance Operations
Shell
George is an accountant by profession having worked for Grand Metropolitan, Avon Cosmetics, Britoil and Whitman Corporation in a variety of finance and general management roles before joining Shell in 1998 to help establish the first of their shared service centres in Glasgow, Scotland. He is currently responsible for Shell’s global finance shared service strategy including delivery of the global migration programme and is the Centre Finance Lead for the Glasgow centre where he is based. Outside of work George enjoys spending time with his family and is a keen football fan and hill walker.
George Connell
Vice President Strategy and Centre Finance Lead (Glasgow) – Finance Operations
Shell
George is an accountant by profession having worked for Grand Metropolitan, Avon Cosmetics, Britoil and Whitman Corporation in a variety of finance and general management roles before joining Shell in 1998 to help establish the first of their shared service centres in Glasgow, Scotland. He is currently responsible for Shell’s global finance shared service strategy including delivery of the global migration programme and is the Centre Finance Lead for the Glasgow centre where he is based. Outside of work George enjoys spending time with his family and is a keen football fan and hill walker.
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Lynda Atherton-Miles
Britvic Group
Lynda Atherton-Miles has been working in Shared Services since 1995 and working with SSON since 1998, writing in the first issues of SSC News about automating P2P at Amoco, presenting regularly at SSON’s conferences and subsequently acting as judge at the European SSON awards [developing the application and judging process for the awards]. She has also written the very popular “Lynda's diary” – one of SSON’s original Blogs.
Lynda Atherton-Miles
Britvic Group
Lynda Atherton-Miles has been working in Shared Services since 1995 and working with SSON since 1998, writing in the first issues of SSC News about automating P2P at Amoco, presenting regularly at SSON’s conferences and subsequently acting as judge at the European SSON awards [developing the application and judging process for the awards]. She has also written the very popular “Lynda's diary” – one of SSON’s original Blogs.
Lynda currently heads up Britvic Group Finance Shared Services and is excited about the new automation tools she's implemented into Britvic’s P2P and O2C processes. This will generate a new external customer experience and transform the cost/efficiency of transactions underpinning Britvic's purchases and sales – as a first step in Britvic's new Shared Services journey. Prior to this, Lynda was Director of Business Services [Europe and Africa] for Cummins Inc., operating within a global and multi-functional Shared Services organisation. Lynda was proud of the achievements of this organisation, which included standardised and consistent delivery of business services on a global scale – encompassing pricing, improvement focus, and a customer-centric philosophy rarely matched, even today, by other global companies.
Previously, Lynda had created the Goodyear/Dunlop UK Finance Shared Services Centre. In one headline: Lynda loves Shared Services with a passion.
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Mike Colicchio
Formerly Celanese Hungary
Born and raised in the Great State of New Jersey USA, Mike graduated in 1983 from Seton Hall University with a degree in Accounting. In 1986 he became a Certified Public Accountant. After almost a decade with KPMG, in various roles ranging from auditor to Tax Senior Manager, he left the firm in 1995 to sit on the other side of the desk.
While working for Degussa and Celanese, Mike has lived in New Jersey, Texas, Germany, and Hungary building corporate groups in the areas of taxation and corporate accounting, participating in acquisition and divestitures including full start-up of a New Zealand chemical site, leading the 2005 Celanese IPO, and managing ERP enabling technology implementation projects.
Mike Colicchio
Formerly Celanese Hungary
Born and raised in the Great State of New Jersey USA, Mike graduated in 1983 from Seton Hall University with a degree in Accounting. In 1986 he became a Certified Public Accountant. After almost a decade with KPMG, in various roles ranging from auditor to Tax Senior Manager, he left the firm in 1995 to sit on the other side of the desk.
While working for Degussa and Celanese, Mike has lived in New Jersey, Texas, Germany, and Hungary building corporate groups in the areas of taxation and corporate accounting, participating in acquisition and divestitures including full start-up of a New Zealand chemical site, leading the 2005 Celanese IPO, and managing ERP enabling technology implementation projects.
From March 2007 through May 2011, as Founding Managing Director of Celanese Hungary, he established and managed a Global Business Services group handling, in a tri-region configuration, finance and accounting, customer service, logistics, IT and other critical back office services for the global business of Celanese. In 2009, SSON awarded his team the Honorable Mention Best New SSC in Europe.
A frequent public speaker and conference chair, Mike presently advises multi-national companies on the possibilities of leveraged services.
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Michael Hyltoft
Advisor - Supply Chain Finance
Heineken Group & The World Bank
Michael Hyltoft is an accomplished Finance Transformation Director and Consultant with over fifteen years experience sourcing and delivering effective finance business solutions and strategies. He has extensive practical experience in Supply Finance, having implemented and advised on several programmes across the world.
Michael supports the Supply Chain Finance process end to end, from initial strategy development to supply on-boarding and on going maintenance/optimisation of live programmes, with a proven track record of delivering successful programmes. He has an in-depth knowledge of all relating issues, from internal buying in the buying organisation, structuring the financing of the programme, to successfully on-boarding the supplier base.
Michael Hyltoft
Advisor - Supply Chain Finance
Heineken Group & The World Bank
Michael Hyltoft is an accomplished Finance Transformation Director and Consultant with over fifteen years experience sourcing and delivering effective finance business solutions and strategies. He has extensive practical experience in Supply Finance, having implemented and advised on several programmes across the world.
Michael supports the Supply Chain Finance process end to end, from initial strategy development to supply on-boarding and on going maintenance/optimisation of live programmes, with a proven track record of delivering successful programmes. He has an in-depth knowledge of all relating issues, from internal buying in the buying organisation, structuring the financing of the programme, to successfully on-boarding the supplier base.
As a regular speaker at international conferences on Supply Finance, Michael is recognised in the market as one of the top thought leaders. He also makes guest appearances at Cass Business School in London.
Michael has a Masters in Information Technology and Economic Control and though originally from Denmark, has lived in the UK for over ten years.
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Michel de Zeeuw
CEO Global Shared Services
Siemens
Michel has been with Siemens since February 2010 and responsible for Siemens Global Shared Services, reporting into Board Member Ms Barbara Kux
He is a professional and recognized leader within the Shared Services and Outsourcing global market. He had his mainstream career within Shared Services and Business Process Outsourcing in senior positions at various companies:
- Vice President and member of the executive committee of Infosys BPO from October 2007 to February 2010. He was responsible for all existing BPO Client relationships in Europe and for all Large BPO Deal pursuits on a global basis.
- Senior Vice President at Royal Philips in charge of Global Finance Shared Services from February 2003 to September 2007, he implemented a global captive organization of more than 2000 FTEs, generating 25% of savings for Philips and reaching world-class cost status. He led the project to sell and outsource the 3 Philips service centers to Infosys BPO.
- As General Manager of European Shared Services for Unisys from 1994 to 1999 he implemented and ran Shared Services in Europe.
Michel de Zeeuw
CEO Global Shared Services
Siemens
Michel has been with Siemens since February 2010 and responsible for Siemens Global Shared Services, reporting into Board Member Ms Barbara Kux
He is a professional and recognized leader within the Shared Services and Outsourcing global market. He had his mainstream career within Shared Services and Business Process Outsourcing in senior positions at various companies:
- Vice President and member of the executive committee of Infosys BPO from October 2007 to February 2010. He was responsible for all existing BPO Client relationships in Europe and for all Large BPO Deal pursuits on a global basis.
- Senior Vice President at Royal Philips in charge of Global Finance Shared Services from February 2003 to September 2007, he implemented a global captive organization of more than 2000 FTEs, generating 25% of savings for Philips and reaching world-class cost status. He led the project to sell and outsource the 3 Philips service centers to Infosys BPO.
- As General Manager of European Shared Services for Unisys from 1994 to 1999 he implemented and ran Shared Services in Europe.
He has also led a global project to re-engineer Finance processes and set-up Shared Services at McDonald’s Corporation from 2000 to 2002.
From 1978 to 1994 he has held numerous and various Finance positions in different countries for Unisys, including Financial Analysis, Chief Accountant, Business Controller, and country CFO.
He was the Co-Chair of the European Shared Services Council of the conference board from 2004 to 2007, was elected as Outsourcing Superstar by FAO magazine in 2008 and won the “People’s Choice Award for Personal Contribution to the Industry – Thought Leadership” by IQPC in 2011.
He holds a Master in Business Administration from Paris IX Dauphine University.
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Phil Searle
Founder and Managing Director
Chazey Partners
Phil Searle is the Founder and Managing Director of Chazey Partners, a specialist Management Consulting firm that provides expert business advisory
services in Finance, Shared Services, Business Process Outsourcing and Technology.
Phil is a regular speaker, judge and chairperson at various Finance, Shared Services and Technology events around the globe, and also runs training
courses in Finance Transformation and Shared Services.
Phil Searle
Founder and Managing Director
Chazey Partners
Phil Searle is the Founder and Managing Director of Chazey Partners, a specialist Management Consulting firm that provides expert business advisory
services in Finance, Shared Services, Business Process Outsourcing and Technology.
Phil is a regular speaker, judge and chairperson at various Finance, Shared Services and Technology events around the globe, and also runs training
courses in Finance Transformation and Shared Services.
Until April 2006, Phil was Group Vice President and CFO of Cendant TDS¹s International Markets Division. This role encompassed all areas of Finance
across four continents, focusing on Accounting and Control, Decision Support, Financial Planning and Analysis and Financial Shared Services (Professional, Technical and Transactional).
Prior to Cendant, Phil was VP Finance and Corporate Controller at 3Com Corporation, based in California. Here he headed the Corporate Controller
Function and the Worldwide Shared Accounting Services team. While at 3Com he led far reaching organisational, technology, service delivery and business process improvement initiatives. Phil also championed the company¹s global Enterprise Resource Planning (ERP) strategy, resulting in the roll-out of SAP across all business units, regions and functions, including Finance, HR, Supply Chain, Logistics and Customer Support.
Phil has worked in various financial management & control and shared services roles for over fifteen years since leaving KPMG, where he trained
and qualified as a Chartered Accountant (ICAEW). He has a BA Honours Degree in Economics from the University of Exeter and is also a member of Financial Executives International (FEI).
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Philip Whelan
Head of European Business Service Centre
BP
Philip Whelan is the Head of BP’s European Business Service Centre in Budapest, Hungary. He’s leading the preparation, set-up, building-to-scale and running of the European BSC to operate Finance, Customer Service and Operational Procurement activities of BP’s Refining and Marketing across Europe.Philip joined BP in February 2009 from Genpact where he was Senior Vice President and Managing Director, Romania and Poland Operations and successfully built Genpact’s European organization across sites in Hungary, Romania and Poland. Prior to his role at Genpact, Philip was European Financial Controller and then Director of European Operations and Finance with Artesyn Technologies International. Philip has an educational background in accounting from the Cork Institute of Technology, Cork, Ireland and is FCMA, Chartered Institute of Management Accountants (CIMA).Philip also has an MBA, Henley Management College, United Kingdom and is a Certified Six-Sigma Black Belt.
Philip Whelan
Head of European Business Service Centre
BP
Philip Whelan is the Head of BP’s European Business Service Centre in Budapest, Hungary. He’s leading the preparation, set-up, building-to-scale and running of the European BSC to operate Finance, Customer Service and Operational Procurement activities of BP’s Refining and Marketing across Europe.Philip joined BP in February 2009 from Genpact where he was Senior Vice President and Managing Director, Romania and Poland Operations and successfully built Genpact’s European organization across sites in Hungary, Romania and Poland. Prior to his role at Genpact, Philip was European Financial Controller and then Director of European Operations and Finance with Artesyn Technologies International. Philip has an educational background in accounting from the Cork Institute of Technology, Cork, Ireland and is FCMA, Chartered Institute of Management Accountants (CIMA).Philip also has an MBA, Henley Management College, United Kingdom and is a Certified Six-Sigma Black Belt.
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Rakesh Sangani
Advisory Partner at
Proservartner- Partner in Excellence
Rakesh is a strategic advisor at Proservartner - Partners in Excellence. With a specialism in BPO and Shared Services, Rakesh has spent his career working with CEOs, CFOs, and senior client executives to advise on and deliver efficiency, effectiveness, cycle times and profitability improvement.
Rakesh is a qualified chartered accountant, holds practitioner status in Prince 2 and MSP and is certified Lean Six Sigma. He was trained by Andersen, Deloitte and Accenture.
Rakesh Sangani
Advisory Partner at
Proservartner- Partner in Excellence
Rakesh is a strategic advisor at Proservartner - Partners in Excellence. With a specialism in BPO and Shared Services, Rakesh has spent his career working with CEOs, CFOs, and senior client executives to advise on and deliver efficiency, effectiveness, cycle times and profitability improvement.
Rakesh is a qualified chartered accountant, holds practitioner status in Prince 2 and MSP and is certified Lean Six Sigma. He was trained by Andersen, Deloitte and Accenture.
To find out more details on Rakesh, you can view him on linked in http://www.linkedin.com/in/rakeshsangani or contact him on rakesh.sangani@proservartner.co.uk
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Sid Vasili
AirPlus Invapay
Sid Vasili
AirPlus Invapay
Tom Bangemann
Vice President Business Transformation
The Hackett Group
Tom has been with The Hackett Group for six years. He has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on the world-class finance function. His experience includes a set of over 50 sourcing projects (including shared services and outsourcing). Tom has worked in a range of industries and countries. He is a regular event speaker, chairman and panellist and author (e.g. on Shared Services in Finance & Accounting, published in February 2005). Tom chaired the Hungarian Shared Service Community for three years, and advises other shared service initiatives and company boards.
Tom Bangemann
Vice President Business Transformation
The Hackett Group
Tom has been with The Hackett Group for six years. He has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on the world-class finance function. His experience includes a set of over 50 sourcing projects (including shared services and outsourcing). Tom has worked in a range of industries and countries. He is a regular event speaker, chairman and panellist and author (e.g. on Shared Services in Finance & Accounting, published in February 2005). Tom chaired the Hungarian Shared Service Community for three years, and advises other shared service initiatives and company boards.
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Bob Cecil
Principal
KPMG
Bob leads KPMG’s U.S. Shared Services and Outsourcing Advisory Business Process Advisory Practice. He has more than 25 years of experience in assisting clients in the transformation of their organizations and operations. With a primary focus on the general and administrative processes, Bob has helped companies realign their structure, governance and management processes, establish shared service centers, evaluate and transition services to outsourcing arrangements, plan and transition processes to offshore centers, re-engineer administrative business processes, and reduce the overall cost structure and spend on goods and services. Bob is particularly experienced in the design and implementation of complex multifunctional shared services organizations. Representative clients include: Abbott, American Express, Bristol-Myers Squibb, Colgate-Palmolive, GlaxoSmithKline, Hershey’s, Nestle, Novartis, Orange, Pfizer, Siemens, Sunoco, and Wal-mart. Bob is an acknowledged industry spokesperson on general and administrative functional improvement through various advisory boards, research contributions and speaking engagements.
Bob Cecil
Principal
KPMG
Bob leads KPMG’s U.S. Shared Services and Outsourcing Advisory Business Process Advisory Practice. He has more than 25 years of experience in assisting clients in the transformation of their organizations and operations. With a primary focus on the general and administrative processes, Bob has helped companies realign their structure, governance and management processes, establish shared service centers, evaluate and transition services to outsourcing arrangements, plan and transition processes to offshore centers, re-engineer administrative business processes, and reduce the overall cost structure and spend on goods and services. Bob is particularly experienced in the design and implementation of complex multifunctional shared services organizations. Representative clients include: Abbott, American Express, Bristol-Myers Squibb, Colgate-Palmolive, GlaxoSmithKline, Hershey’s, Nestle, Novartis, Orange, Pfizer, Siemens, Sunoco, and Wal-mart. Bob is an acknowledged industry spokesperson on general and administrative functional improvement through various advisory boards, research contributions and speaking engagements.
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Dave Griebl
VP Finance Shared Services
Monster Worldwide
Before joining Monster Worldwide in December 2002, Dave served as the Chief Financial Officer for Brillion Iron Works, one of the largest independent foundries in the United States. Prior to Brillion Mr. Griebl led the consolidation of financial operations for the two $6-billion organizations Case Corporation and New Holland, implementing world-class financial processes for sites within the United States, Europe, Canada, Mexico, and South America. He has also performed various roles from managing FP&A to Operations Controller with Springs Industries and Wickes Companies. Dave holds a Bachelor Degree in Business Administration from the University of Wisconsin and a Masters of Business Administration from Marquette University.
Dave Griebl
VP Finance Shared Services
Monster Worldwide
Before joining Monster Worldwide in December 2002, Dave served as the Chief Financial Officer for Brillion Iron Works, one of the largest independent foundries in the United States. Prior to Brillion Mr. Griebl led the consolidation of financial operations for the two $6-billion organizations Case Corporation and New Holland, implementing world-class financial processes for sites within the United States, Europe, Canada, Mexico, and South America. He has also performed various roles from managing FP&A to Operations Controller with Springs Industries and Wickes Companies. Dave holds a Bachelor Degree in Business Administration from the University of Wisconsin and a Masters of Business Administration from Marquette University.
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Ed Martinez
Vice President – Shared Services
The Wendy’s Company
Ed Martinez is currently VP of The Wendy’s Company Shared Services Center and was Vice President in the AT&T Finance organization and Head of the award winning BellSouth Shared Services entity.
Ed’s role in the Wendy’s/Arby’s Group in 2009 was to lead the design and implementation of a new Shared Services Center for accounting and payroll services, as well as serve as operations leader for the high transaction volume processes and services. These efforts were done in conjunction with the merger and integration of Wendy’s and Arby’s brands and drove 30% percent annual savings in less than a year from initiation of the project, and at the same time exceeded expectations in customer service. The Wendy’s/Arby’s Shared Services Center won the “2011 SSON (Shared Services and Outsourcing Network) Excellence Award in Value Creation” at the 15th annual Shared Services Conference in Orlando, Florida. In 2011, Ed led the transition project efforts associated with the separation, divestiture and sale of the Arby’s business. Ed served in numerous roles during his 31 year career at BellSouth, including leading, designing, implementing and running the BellSouth Shared Services Center, which was recognized as the “2005 Best U.S. Mature Shared Services Center”.
Ed Martinez
Vice President – Shared Services
The Wendy’s Company
Ed Martinez is currently VP of The Wendy’s Company Shared Services Center and was Vice President in the AT&T Finance organization and Head of the award winning BellSouth Shared Services entity.
Ed’s role in the Wendy’s/Arby’s Group in 2009 was to lead the design and implementation of a new Shared Services Center for accounting and payroll services, as well as serve as operations leader for the high transaction volume processes and services. These efforts were done in conjunction with the merger and integration of Wendy’s and Arby’s brands and drove 30% percent annual savings in less than a year from initiation of the project, and at the same time exceeded expectations in customer service. The Wendy’s/Arby’s Shared Services Center won the “2011 SSON (Shared Services and Outsourcing Network) Excellence Award in Value Creation” at the 15th annual Shared Services Conference in Orlando, Florida. In 2011, Ed led the transition project efforts associated with the separation, divestiture and sale of the Arby’s business. Ed served in numerous roles during his 31 year career at BellSouth, including leading, designing, implementing and running the BellSouth Shared Services Center, which was recognized as the “2005 Best U.S. Mature Shared Services Center”.
Ed is heavily involved in external global Shared Services industry benchmarking and networking associations, and has been a featured speaker in numerous external conferences, and has published articles in the areas of benchmarking, performance management, ERP systems and best practices.
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Graham Russell
Director of Business Processing Outsourcing (BPO)
WPP Group
Graham Russell joined WPP Group, the world leader in media communication services, in June 2011 as BPO Director, to assist in the evaluation and implementation of BPO across the Group. Mr. Russell has previous experience in the Pharmaceutical, Telecommunications and High Tech industries.
Graham was formerly the Global Head of Shared Services at AstraZeneca where he led the migration to and management of a regional based shared services and outsourcing environment. Before Astra Zeneca, Graham played the same role at Orange Business Services, which followed a period as VP Financial Processes and Systems, when he led the company to a single instance of Oracle operating standard global processes from five regional shared service centers. In his outsourcing work, Graham has worked with both Accenture and Genpact.
Graham Russell
Director of Business Processing Outsourcing (BPO)
WPP Group
Graham Russell joined WPP Group, the world leader in media communication services, in June 2011 as BPO Director, to assist in the evaluation and implementation of BPO across the Group. Mr. Russell has previous experience in the Pharmaceutical, Telecommunications and High Tech industries.
Graham was formerly the Global Head of Shared Services at AstraZeneca where he led the migration to and management of a regional based shared services and outsourcing environment. Before Astra Zeneca, Graham played the same role at Orange Business Services, which followed a period as VP Financial Processes and Systems, when he led the company to a single instance of Oracle operating standard global processes from five regional shared service centers. In his outsourcing work, Graham has worked with both Accenture and Genpact.
Prior to Orange Business Services, Graham spent 18 years with NCR Corporation in roles of increasing responsibility including County and Area Finance Directors, CFO Latin America, CFO & Business Operations Director, Services Division, Europe/Middle East /Africa and Area Director, Services Division, Southern Europe Area.
Graham joined NCR following several years at KPMG (then Peat Marwick) where he gained both audit and consulting experience.
Graham is married with 3 children and is in the process of relocating from the Washington DC area to the New York area.
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Jeffrey Jacobson
General Manager & Vice President of Finance – Global Accounting Operations
Pitney Bowes Inc.
Jeff Jacobson is currently General Manager / Vice President of Finance - Global Accounting Operations for Pitney Bowes. He has responsibility for driving accounting and transactional finance functions to a shared services model to facilitate peak operating performance and increase productivity. This model strives to create centers of excellence benefiting shareholders, customers and employees.
Before joining Pitney Bowes, Jeff was Chief Financial Officer for Tullis Dickerson, a private equity firm specializing in biotechnology and life sciences. Earlier roles were CFO at Usertech, Inc., a division of Ceridian Corp., and CFO/Group Controller at Invensys, Inc. Jeff began his career as a consultant at Accenture.
Jeffrey Jacobson
General Manager & Vice President of Finance – Global Accounting Operations
Pitney Bowes Inc.
Jeff Jacobson is currently General Manager / Vice President of Finance - Global Accounting Operations for Pitney Bowes. He has responsibility for driving accounting and transactional finance functions to a shared services model to facilitate peak operating performance and increase productivity. This model strives to create centers of excellence benefiting shareholders, customers and employees.
Before joining Pitney Bowes, Jeff was Chief Financial Officer for Tullis Dickerson, a private equity firm specializing in biotechnology and life sciences. Earlier roles were CFO at Usertech, Inc., a division of Ceridian Corp., and CFO/Group Controller at Invensys, Inc. Jeff began his career as a consultant at Accenture.
Jeff is a CPA and holds a BS degree in Accounting and Finance from Babson College and an MBA in Finance/MIS from Rensselaer Polytechnic Institute. Jeff is also an adjunct professor of accounting at Fairfield University and Sacred Heart University.
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Lee Coulter
Ascension Health
Lee has a unique combination of technical and change management skills developed over more than 20 years leading profit centers, operations and staff positions in some of the world’s largest companies such as General Electric, AON and Kraft. Most recently he was Senior Vice President of Global Shared Services and leader of Kraft’s corporate wide “Organize for Growth” initiative. In this role, he generated more than $130 million in annual savings and eliminated $90 million a year in capital by outsourcing IT Operations, HR Administration and Facilities Management functions worldwide. While with Kraft, Mr. Coulter received Chairman Roger Deromedi’s CEO Award for his efforts.
Lee Coulter
Ascension Health
Lee has a unique combination of technical and change management skills developed over more than 20 years leading profit centers, operations and staff positions in some of the world’s largest companies such as General Electric, AON and Kraft. Most recently he was Senior Vice President of Global Shared Services and leader of Kraft’s corporate wide “Organize for Growth” initiative. In this role, he generated more than $130 million in annual savings and eliminated $90 million a year in capital by outsourcing IT Operations, HR Administration and Facilities Management functions worldwide. While with Kraft, Mr. Coulter received Chairman Roger Deromedi’s CEO Award for his efforts.
Prior to joining Kraft Mr. Coulter served as Vice President of Infrastructure Services at AON Corporation. There, implemented ITIL and shared services, reduced costs by more than 35%, and integrated legacy infrastructure from a long acquisition strategy, and finally outsourced IT to CSC.
Lee spent 15 years with GE. He was an IT Services provider managing the IT Services Business in the Western U.S.; spearheaded the Company’s global Y2K initiative and served as a technical and operating executive in its Medical Imaging Business, including as an expatriate in China. He received the President’s Award from GE CEO Jeff Immelt.
Mr. Coulter holds a BS in Electronics Engineering from DeVry University and has completed all course work for a BS in Electrical Engineering and a Masters Degree in Biomedical Engineering at California State University at Long Beach.
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Michael Garvey
Manager, PMO
SAIC
Michael Garvey serves as the manager of the Program Management Office within the Shared Services Center of Science Application International Corporation (SAIC). Michael has served in the Shared Services industry for over 5 years supporting domestic and global projects in the Payroll, Time and Labor, AR, Cash Accounting and AP areas of Shared Services.
Michael has over 12 years experience leading technical and functional projects. He is a certified Project Management Professional (PMP) and is a certified Lean Six Sigma Green Belt through Harris Corporation and ITT Corporation. Michael has a Master’s Degree in Management and Leadership, a Bachelor’s Degree in Computer Information Technology Management, and multiple IT industry recognized certifications.
Michael Garvey
Manager, PMO
SAIC
Michael Garvey serves as the manager of the Program Management Office within the Shared Services Center of Science Application International Corporation (SAIC). Michael has served in the Shared Services industry for over 5 years supporting domestic and global projects in the Payroll, Time and Labor, AR, Cash Accounting and AP areas of Shared Services.
Michael has over 12 years experience leading technical and functional projects. He is a certified Project Management Professional (PMP) and is a certified Lean Six Sigma Green Belt through Harris Corporation and ITT Corporation. Michael has a Master’s Degree in Management and Leadership, a Bachelor’s Degree in Computer Information Technology Management, and multiple IT industry recognized certifications.
Michael has over 10 years of experience in education and training. He has served in both the instructor and curriculum development areas of education from junior high through undergraduate levels. His training experience includes project management and Lean Six Sigma course offerings facilitated in Hungary, the United Kingdom, and multiple locations in the United States.
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Richard Rowan
Director of Shared Services
TRW
Richard Rowan
Director of Shared Services
TRW
Rochelle Hood
Project Manager
Harris Corporation
Rochelle Hood
Project Manager
Harris Corporation
Sam Poston
Senior Vice President
ScottMadden, Inc.
Since 1991, Sam have led the firm's Shared Service Practice, which consults with companies on how to design, build and improve their shared service operations.
Sam Poston
Senior Vice President
ScottMadden, Inc.
Since 1991, Sam have led the firm's Shared Service Practice, which consults with companies on how to design, build and improve their shared service operations.
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Steve Johnson
Director of Finance
Masonite
Steve Johnson
Director of Finance
Masonite
Susan Hogan
Principal
Deloitte Consulting LLP
Susan has more than 18 years of consulting experience and is the leader of Deloitte’s Service Delivery Transformation Practice, which includes Shared Services, Outsourcing Advisory, Contact Center, Real Estate, and Location Strategy Offerings. She specializes in leading large global organizations through complex restructuring of their back office service delivery models and has a deep expertise in Shared Services. In addition, Susan speaks frequently at conferences on the latest service delivery trends and leads Deloitte’s biennial global shared services studies.
Susan holds a BS in Industrial Engineering from North Carolina State University and an MBA from Harvard University.
Susan Hogan
Principal
Deloitte Consulting LLP
Susan has more than 18 years of consulting experience and is the leader of Deloitte’s Service Delivery Transformation Practice, which includes Shared Services, Outsourcing Advisory, Contact Center, Real Estate, and Location Strategy Offerings. She specializes in leading large global organizations through complex restructuring of their back office service delivery models and has a deep expertise in Shared Services. In addition, Susan speaks frequently at conferences on the latest service delivery trends and leads Deloitte’s biennial global shared services studies.
Susan holds a BS in Industrial Engineering from North Carolina State University and an MBA from Harvard University.
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VN (Tiger) Tyagarajan
Chief Operating Officer
Genpact
As Chief Operating Officer, Tiger leads service delivery across business verticals and geographies. He is responsible for managing global operations, driving operational excellence, best practices and building domain expertise across Genpact globally. Prior to this, Tiger was Executive Vice President and Head of Sales, Marketing & Business Development, and the Americas Operations. Under his leadership, Genpact built an effective sales engine, resulting in the winning of a marquee list of more than 80 global clients in the last three years.
VN (Tiger) Tyagarajan
Chief Operating Officer
Genpact
As Chief Operating Officer, Tiger leads service delivery across business verticals and geographies. He is responsible for managing global operations, driving operational excellence, best practices and building domain expertise across Genpact globally. Prior to this, Tiger was Executive Vice President and Head of Sales, Marketing & Business Development, and the Americas Operations. Under his leadership, Genpact built an effective sales engine, resulting in the winning of a marquee list of more than 80 global clients in the last three years.
Tiger is widely known as one of the leaders who built Genpact. In 1999, he took over as CEO of Genpact (formerly GE Capital International Services) and played a key role in growing the company from 2,000 to 12,000 employees. In 2002, he moved to GE Commercial Equipment Finance as Senior Vice President, Quality and Operations based in Connecticut and rejoined Genpact in February 2005. Tiger is a Mechanical Engineer from the Indian Institute of Technology, Mumbai, and holds an MBA from the Indian Institute of Management, Ahmedabad. He began his career with the Unilever Group, and then worked with Citibank.
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Dave Griebl
VP Finance Shared Services
Monster Worldwide
Before joining Monster Worldwide in December 2002, Dave served as the Chief Financial Officer for Brillion Iron Works, one of the largest independent foundries in the United States. Prior to Brillion Mr. Griebl led the consolidation of financial operations for the two $6-billion organizations Case Corporation and New Holland, implementing world-class financial processes for sites within the United States, Europe, Canada, Mexico, and South America. He has also performed various roles from managing FP&A to Operations Controller with Springs Industries and Wickes Companies. Dave holds a Bachelor Degree in Business Administration from the University of Wisconsin and a Masters of Business Administration from Marquette University.
Dave Griebl
VP Finance Shared Services
Monster Worldwide
Before joining Monster Worldwide in December 2002, Dave served as the Chief Financial Officer for Brillion Iron Works, one of the largest independent foundries in the United States. Prior to Brillion Mr. Griebl led the consolidation of financial operations for the two $6-billion organizations Case Corporation and New Holland, implementing world-class financial processes for sites within the United States, Europe, Canada, Mexico, and South America. He has also performed various roles from managing FP&A to Operations Controller with Springs Industries and Wickes Companies. Dave holds a Bachelor Degree in Business Administration from the University of Wisconsin and a Masters of Business Administration from Marquette University.
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Peter Allen
Group President, Strategy & Business Development
Computer Sciences Corporation (CSC)
Peter recently joined CSC as Group President, Strategy & Business Development. He was a member of TPI’s North American leadership team and TPI’s Executive Board. His responsibilities included advisory operations for the CFO Services and Financial Services Operations groups. Additionally, Peter served as one of TPI’s key thought leaders. He directed the TPI Index, the leading indicator of trends and developments occurring in the global sourcing industry, monitored quarterly by global equity analysts, media and industry observers. He is a frequent speaker at industry events focused on sourcing strategies and trends and is a regular spokesperson for TPI in the media and is often quoted in key business publication such as the The Wall Street Journal and BusinessWeek and has appeared on CNN/fn and the NBC Nightly News as an expert on technology and sourcing trends. His expertise spans the domains of outsourcing, offshoring, shared services and organizational transformation. Previous positions within TPI include Chief Marketing Officer and leadership of the company’s business process advisory services. Peter joined TPI in 2001, after serving as Chairman, President and CEO of a NASDAQ-listed outsourcing service provider, delivering consulting, data center, software testing and offshore applications services from operations in Ireland.
Peter Allen
Group President, Strategy & Business Development
Computer Sciences Corporation (CSC)
Peter recently joined CSC as Group President, Strategy & Business Development. He was a member of TPI’s North American leadership team and TPI’s Executive Board. His responsibilities included advisory operations for the CFO Services and Financial Services Operations groups. Additionally, Peter served as one of TPI’s key thought leaders. He directed the TPI Index, the leading indicator of trends and developments occurring in the global sourcing industry, monitored quarterly by global equity analysts, media and industry observers. He is a frequent speaker at industry events focused on sourcing strategies and trends and is a regular spokesperson for TPI in the media and is often quoted in key business publication such as the The Wall Street Journal and BusinessWeek and has appeared on CNN/fn and the NBC Nightly News as an expert on technology and sourcing trends. His expertise spans the domains of outsourcing, offshoring, shared services and organizational transformation. Previous positions within TPI include Chief Marketing Officer and leadership of the company’s business process advisory services. Peter joined TPI in 2001, after serving as Chairman, President and CEO of a NASDAQ-listed outsourcing service provider, delivering consulting, data center, software testing and offshore applications services from operations in Ireland.
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Philip Whelan
Head of European Business Service Centre
BP
Philip Whelan is the Head of BP’s European Business Service Centre in Budapest, Hungary. He’s leading the preparation, set-up, building-to-scale and running of the European BSC to operate Finance, Customer Service and Operational Procurement activities of BP’s Refining and Marketing across Europe.Philip joined BP in February 2009 from Genpact where he was Senior Vice President and Managing Director, Romania and Poland Operations and successfully built Genpact’s European organization across sites in Hungary, Romania and Poland. Prior to his role at Genpact, Philip was European Financial Controller and then Director of European Operations and Finance with Artesyn Technologies International. Philip has an educational background in accounting from the Cork Institute of Technology, Cork, Ireland and is FCMA, Chartered Institute of Management Accountants (CIMA).Philip also has an MBA, Henley Management College, United Kingdom and is a Certified Six-Sigma Black Belt.
Philip Whelan
Head of European Business Service Centre
BP
Philip Whelan is the Head of BP’s European Business Service Centre in Budapest, Hungary. He’s leading the preparation, set-up, building-to-scale and running of the European BSC to operate Finance, Customer Service and Operational Procurement activities of BP’s Refining and Marketing across Europe.Philip joined BP in February 2009 from Genpact where he was Senior Vice President and Managing Director, Romania and Poland Operations and successfully built Genpact’s European organization across sites in Hungary, Romania and Poland. Prior to his role at Genpact, Philip was European Financial Controller and then Director of European Operations and Finance with Artesyn Technologies International. Philip has an educational background in accounting from the Cork Institute of Technology, Cork, Ireland and is FCMA, Chartered Institute of Management Accountants (CIMA).Philip also has an MBA, Henley Management College, United Kingdom and is a Certified Six-Sigma Black Belt.
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Tom Bangemann
Vice President Business Transformation
The Hackett Group
Tom has been with The Hackett Group for six years. He has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on the world-class finance function. His experience includes a set of over 50 sourcing projects (including shared services and outsourcing). Tom has worked in a range of industries and countries. He is a regular event speaker, chairman and panellist and author (e.g. on Shared Services in Finance & Accounting, published in February 2005). Tom chaired the Hungarian Shared Service Community for three years, and advises other shared service initiatives and company boards.
Tom Bangemann
Vice President Business Transformation
The Hackett Group
Tom has been with The Hackett Group for six years. He has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on the world-class finance function. His experience includes a set of over 50 sourcing projects (including shared services and outsourcing). Tom has worked in a range of industries and countries. He is a regular event speaker, chairman and panellist and author (e.g. on Shared Services in Finance & Accounting, published in February 2005). Tom chaired the Hungarian Shared Service Community for three years, and advises other shared service initiatives and company boards.
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Carina Smith
Vice President, Head of Public Sector Strategic Development, Global BPO
Capgemini
Over the last 8 years Carina Smith has led the BPO sales growth in Europe in one of the fastest growing parts of the Capgemini Group. Capgemini had one client in Europe when she joined and now has over thirty in Europe alone and is recognized as a Tier One global provider. She has been responsible for closing several ground breaking deals across FAO, Procurement and HRO service lines and at customers as diverse as Tetra Pak, SKF, Syngenta, Danfoss, Stora Enso and Zurich Financial Services. She is recognized as a thought-leader with a strong track record in realizing value from strategic partnerships through innovative commercial approaches. In recent years Carina has led the development of Order to Cash and Collections services in BPO including niche acquisitions and major strategic partnerships. Carina regularly represents the BPO leadership at conferences and as an SSON G6 member is respected by shared services and outsourcing buyers and providers alike.
Carina Smith
Vice President, Head of Public Sector Strategic Development, Global BPO
Capgemini
Over the last 8 years Carina Smith has led the BPO sales growth in Europe in one of the fastest growing parts of the Capgemini Group. Capgemini had one client in Europe when she joined and now has over thirty in Europe alone and is recognized as a Tier One global provider. She has been responsible for closing several ground breaking deals across FAO, Procurement and HRO service lines and at customers as diverse as Tetra Pak, SKF, Syngenta, Danfoss, Stora Enso and Zurich Financial Services. She is recognized as a thought-leader with a strong track record in realizing value from strategic partnerships through innovative commercial approaches. In recent years Carina has led the development of Order to Cash and Collections services in BPO including niche acquisitions and major strategic partnerships. Carina regularly represents the BPO leadership at conferences and as an SSON G6 member is respected by shared services and outsourcing buyers and providers alike.
Prior to joining Capgemini, Carina worked in various management roles primarily in business development for Xansa (now Steria), EDS and Sema spanning BPO, IT outsourcing and new business start-ups. She is a German national, multi-lingual and has previously managed German and Spanish businesses. When not working Carina enjoys spending time with her family skiing and sailing.
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Chris Gunning
Director Unisys Global Shared Services Europe, Bangalore and Asia Pacific
Unisys
Chris, an Irish Chartered Accountant, joined UNISYS in 1997 from KPMG, and has held various finance, accounting and audit positions around the entire globe. Chris is located in Amsterdam, and is the Global Shared Services Director for European, Asia Pacific and India regions, including the Bangalore SSC, with a combined headcount of approximately 400 employees. He is also the Co-Chair of the Conference Board’s European Council for Shared Services, and serves on the Editorial Board for Shared Services News. Chris recently graduated from INSEAD business university, Fontainebleau, France in November 2008 with a Diploma in Executive Business Leadership. He is also an avid music fan, going to many gigs and festivals, as well as supporting Glasgow Celtic Football Club.
Chris Gunning
Director Unisys Global Shared Services Europe, Bangalore and Asia Pacific
Unisys
Chris, an Irish Chartered Accountant, joined UNISYS in 1997 from KPMG, and has held various finance, accounting and audit positions around the entire globe. Chris is located in Amsterdam, and is the Global Shared Services Director for European, Asia Pacific and India regions, including the Bangalore SSC, with a combined headcount of approximately 400 employees. He is also the Co-Chair of the Conference Board’s European Council for Shared Services, and serves on the Editorial Board for Shared Services News. Chris recently graduated from INSEAD business university, Fontainebleau, France in November 2008 with a Diploma in Executive Business Leadership. He is also an avid music fan, going to many gigs and festivals, as well as supporting Glasgow Celtic Football Club.
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Robert Horvath
General Manager Europe
Diageo Business Services
Robert joined IDV, the spirits arm of Grand Metropolitan plc, in 1991 as General Manager, Hungary. He went on to become General Manager Central & Eastern Europe in 1994, then General Manager Eurasia in 1996. Following the creation of Diageo - via the merger of Grand Metroplitan and Guinness plc- he ran the combined spirits business in Eurasia. He currently runs Diageo's Budapest Shared Service Centre, which was established in 2001 and provides financial services to Diageo’s European markets from Hungary.
Robert Horvath
General Manager Europe
Diageo Business Services
Robert joined IDV, the spirits arm of Grand Metropolitan plc, in 1991 as General Manager, Hungary. He went on to become General Manager Central & Eastern Europe in 1994, then General Manager Eurasia in 1996. Following the creation of Diageo - via the merger of Grand Metroplitan and Guinness plc- he ran the combined spirits business in Eurasia. He currently runs Diageo's Budapest Shared Service Centre, which was established in 2001 and provides financial services to Diageo’s European markets from Hungary.
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Eric Simonson
Managing Partner of Research
Everest Group
Eric Simonson, Managing Partner of Research, Everest Group. Eric leads Everest Group’s research practice, which conducts original research on global services trends and issues. The fact-based research spans business and IT functions, plus global delivery models and locations. He is responsible for the overall strategy, operations, and organization of the practice since joining the research practice in 2006.
Previously, Eric was a consultant with Everest Group and has extensive experience in developing sourcing strategies, assessing offshore delivery models, and designing and implementing governance organizations for outsourcing relationships.
Eric Simonson
Managing Partner of Research
Everest Group
Eric Simonson, Managing Partner of Research, Everest Group. Eric leads Everest Group’s research practice, which conducts original research on global services trends and issues. The fact-based research spans business and IT functions, plus global delivery models and locations. He is responsible for the overall strategy, operations, and organization of the practice since joining the research practice in 2006.
Previously, Eric was a consultant with Everest Group and has extensive experience in developing sourcing strategies, assessing offshore delivery models, and designing and implementing governance organizations for outsourcing relationships.
He regularly speaks at industry events and is frequently quoted in outsourcing and offshoring media. Eric’s current area of interest is next-generation global services models, including the interaction of location and delivery model strategies.
Prior to joining Everest Group in 2002, Eric was a consultant with McKinsey & Company for eight years. He holds BS and MS degrees in mechanical engineering from Texas A&M University.
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