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Contributors

SSON contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues.

By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping SSON become the most valuable source for SSON expert commentary and best practice you will find on the web today.

For information on how you can join this group of industry thought leaders, visit our writers guidelines.

Top Influencers

Arnold
bangemann
Lee Coulter
John Gregory
Barbara Hodge, Editor
Deborah Kops

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Frank Kelly
Sr. Manager, Digital Transformation
EMC
Frank Kelly is a Sr. Manager for Digital Transformation at EMC in the Global Business Services group.  He leads the Robotic Automation Center which provides robotic process automation services to EMC worldwide. He has over 20 years of experience in new product development and process transformation. In addition to the recent SSON awards...

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Bobby Abraham
EVP and Global Finance SSC Lead
Vodafone
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Mary G. Adams
Mary G. Adams joined the Household Care (HHC) GBU in April, 2005 and is the leader of the Fabric Care and HHC GBS Teams. Her career at P&G has spanned IT applications & infrastructure, and business services. The first 12 of her 24 years with P&G were focused on supply chain applications and processes. From early 1996 to late...
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Barbara Hodge interviews Adrian Li, Finance Transformation, Redwood Software
Adrian Li, Director of Finance Transformation Prior to joining Redwood, Adrian worked at a Global Consulting firm where he led the SAP consulting practice for EMEA and APAC. With over 21 years of SAP® solution experience, Adrian has also worked for SAP, IBM and Sopra Steria, where he helped clients in virtually every industry sector...
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Nimesh Akhauri
SVP
WNS Global Services
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Mircea Albeanu
Head of HRIS
Thales Group
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albers
OpusCapita
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Shared Services
Aditya Birla Management Corporation Pvt. Ltd
 
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SSON Analytics Logo Grey
SSON Analytics
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Priyanka Anand
VP of HR, Global Operations
Ericsson
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Roy Barden Angela Greenfield
  Roy Barden leads the Shared Services and Outsourcing Advisory practice for Novo Altum. He has spent the last 15 years as a consultant leading change within the support functions of global organizations, helping clients deliver both in-house and outsourced Shared Services. Before joining Novo Altum, Roy led the Global Business...
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Jojo Aquino
[former] VP Finance and Technology SSC
former [major investment bank]
Name: Romeo Fernando J. Aquino, JrTitle: Principal, assigned as Executive Program Manager with a banking clientYour location: PhilippinesPrevious roles/organizations:Vice President at the finance and technology shared service center of a major investment bank, in following roles: transformation program manager, finance change and analysis, head of...
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Veronica Araujo
European Marketing Director
SSON (UK)
Veronica Araujo is the Marketing Director across SSON's portfolio of events in Europe. Her role is to manage the entire event lifecycle from developing strategic marketing plans through to the tactical activities needed to make SSON events as successful as possible. Prior to joining the SSON team, she was the Marketing Director of...
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Richard Arbuthnot
Shared Services Center manager
NASA
Richard Arbuthnot oversees all aspects of activating and managing the NASA Shared Services Center, including defining the organizational structure and staffing the nearly 500-person organization. His duties include ensuring all facility, IT and business systems, including chargeback mechanisms, are in place to operate the...
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Arnold
Founder & CEO
finHealth
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Angela M. Arntz
Manager, Global Travel and External Clients Departments
Unisys
Professional Joined Unisys in June 1995 as an internal Travel Expense auditor. Positions I’ve held include:  Internal Expense Auditor, Database Support Analyst and Team Lead. Main functions of the Global Travel department include: Global Amex Program Administration:  application processing, delinquency handling, credit...
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Lior Arussy
President
Strativity Group
Lior Arussy is the president of Strativity Group which specializes in the design and delivery of customer experience strategies. The company has assisted many shared services organizations in designing customer-centric strategies. Arussy is  the author of several books. His new book is Excellence Every Day: Make the...

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Lew Bader
Customer Service Expert in Financial Services
Pivotal Associates
Lew Bader is the founder and CEO of Pivotal Associates, a consulting firm focused on improving the revenue stream, expense control and quality of service for small and mid-cap businesses as well as Fortune 500 companies. Pivotal’s client base includes McGraw Hill Educaton, InterSoft Associates, Fadel Partners and Argyle Executive Forum....
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  Bryan Baker brings 17 years of production and outsourcing experience to his role as enterprise consultant for Xerox Global Services. Leveraging his expertise in the financial services and insurance industries, Baker and his team currently provide C-level and line of business executives with transactional print, mail operations, and...
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bangemann
Senior Vice President Business Transformation
The Hackett Group
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  Neville is an experienced senior consultant specializing in Transformation and Transition Management, with a particular focus on the Finance Function. Neville has the advantage of experiencing change projects at large multinational companies and as a lead delivering change projects across Professional Services, Travel & Aviation...
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Paul Bartlett
CEO
CloudPay
Paul Bartlett is the CEO of CloudPay, a global payroll and payments solution for multinational organizations. A global business expert, Bartlett has deep experience helping companies improve the efficiency and scalability of their operations using technology and services.As CloudPay's CEO, Bartlett spearheads corporate innovation and product...
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Paul Bartley
Director, Global Shared Services
Becton Dickinson
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Emma Beaumont
Managing Director, Global Strategy & Analytics
SSON (Singapore)
Emma Beaumont is the leader of SSON globally, responsible for the strategic direction of all SSON customer channels including SSON events; the online practitioner platform Shared Intelligence; and SSON’s recently launched research and data analytics centre, SSON Analytics.  Emma’s 13 years at SSON have been spent growing...
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Sara F. Beaves is Managing Director/Trust Administration for Service Corporation International, where she is responsible for the outsourcing relationship with Outsource Partners International, Inc., overseeing the accounting and compliance work for SCI’s prearranged funeral and cemetery trusts (market value of approx. US$2.5bn). Sara...
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Dan Belli
Director of HR Operations
Thales Group
An HR professional with over 15 years’ experience across all areas of HR, Dan is currently the Director – HR Operations UK at Thales. Having played an integral part in transforming the Thales UK HR function, Dan is now involved in and leading a number of global HR transformation projects, aligning over 50 HR Teams to a single, common HR...
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Coretta Bessi
Manager Shared Services
BlueScope Steel
 Coretta Bessi is the Head of Shared Services for BlueScope Steel.  Coretta has worked as a Procurement professional in all transactional, tactical and strategic aspects for in excess of twenty years prior to her current role of managing cross functional business processes across Procurement, Finance, Human Resources and Informational...
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Amarpreet Bhamra
Global Quality Lead – Finance & Accounting
EY Global Shared Services Center
Amarpreet Bhamra is a business process management professional with sixteen years of comprehensive and diverse work experience in Logistics and Supply Chain, Telecom, Financial Services, e-learning and media verticals in shared services centers and third party outsourcing service providers.He has completed an Executive Program in Leadership and...
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Brish Bhan Vaidya
Procurement Specialist
previously with BT, Accenture, American Express, G
Based in New Delhi, India Brish Bhan Vaidya has led Procurement Transformation for British Telecom and headed the Procurement Shared Services & Operations Team? based out of Gurgaon & Budapest.In his prior assignments, he was responsible for Transition, Solution Design and Operations in the Procurement Outsourcing and Shared Services...
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Brish Bhan Vaidya
Procurement Specialist
previously with BT, Accenture, American Express, G
Based in New Delhi, India Brish Bhan Vaidya has led Procurement Transformation for British Telecom and headed the Procurement Shared Services...
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Himanshu Bhatnagar
Himanshu Bhatnagar is a services delivery expert based in India, with 15 years experience in both inhouse SSOs/GBS as well as third party advisory and outsource provider.
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Kathleen Bienkowski
VP, Shared Services
Kelly Services Inc.
Kathleen Bienkowski has over 23 years of experience in the human capital solutions sector and is currently employed as Vice President, Shared Services, for Kelly Services, Inc., a leader in providing workforce solutions.  Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary...
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William B. Bierce
William B. Bierce is an award-winning international business lawyer with Bierce & Kenerson, P.C. based in New York City.  Bill practices outsourcing, corporate and international business law and has over thirty years of experience in corporate, commercial, technology, international business and financial transactions....
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Geoff Booth
MD
Freedom Consulting
Geoff Booth FCIPD ACIB, MD of Freedom Consulting, has over 25 years of managing teams and operations and over 10 years in senior/executive positions, latterly holding executive HR roles in LloydsTSB. He is an experienced coach and has been a Princes Trust mentor. He is a member of Institute of Directors, and Chair of the Shared...
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Gary Booth
Head of People Services
The Co-operative Group
  Gary Booth is Head of People Services for The Co-operative. Prior to this he has held various roles in both the private, public and retail sectors within HR Shared Services - Andersens; DWP and Marks & Spencer. He has extensive knowledge in both operational and strategic elements of HR shared services, HR operations and e-HR,...
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Gavin Bowden-Hall
Gavin Bowden-Hall has provided advice, guidance and leadership to the public and private sector on sourcing, procurement and supplier management for nearly 20 years. He is a specialist in all aspects of procurement including sourcing strategies, complex procurements, supply chains and procurement transformations. As Chairman of Intellect’s...
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Matthew Bowman
Global Vice President
Teleperformance
Matthew Bowman, MBA is a global business executive, blogger and speaker.  A native of Silicon Valley, he's been spotlighted in BusinessWeek Magazine and was given the SAMY Award recognizing him among the top 20 best sales and marketing executives in the state. He's spoken at events like DreamForce, Customer Experience Summit...
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Michael Brandi
VP Technology Solutions
CGS
Michael Brandi is a technology solutions expert at CGS. www.cgsinc.com/en/technology-outsourcing
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Norbert Braun
VP, Payroll Leader, Global Payroll Services
Wells Fargo Bank
Norbert has over 20 years of Global HR/Payroll support and outsourcing experience across multiple clients and business sectors. He has held various management, project management and consulting roles where he has driven positive client experiences.Norbert has successfully led large HR/ Payroll operational teams with IBM, Lockheed Martin and...
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Tony Breen
Head of Shared Services
PepsiCo Asia, Middle East & North Africa (AMENA)
Tony Breen is an award winning Executive with a strong and outcome-based track record across an International Captive and Business Process Out-Sourcing operating model. He is an experienced Financial executive in all aspects of Accounting, Business Finance, Tax and Functional Management. He has held senior positions with leading Global MNCs,...
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Tobi Brennan
Digital Marketing Manager
SSON (UK)
Tobi Brennan is the Marketing and Community Engagement Manager and for SSON's online community. She is responsible for SSON's online presence, using social media, SEO, PPC, and email to grow membership and engage with practitioners. Before joining SSON, Tobi spent time as Marketing Executive at an Outsourcing Magazine. Her...
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  Jim Franke is one of the pioneers of offshore Business Process Outsourcing (BPO). In 2000, Franke founded eTelecare Global Solutions, one of the first offshore call center companies in the world. As president of eTelecare, he oversaw the company’s growth to over 10,000 professionals and  $200M in revenues in seven years,...
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Alain Bridoux
CFO
Sandvik
 Born and raised in France Alain Bridoux has an MBA from ESSEC and a Law degree from the Sorbonne.He spent the major part of his business life working outside of France for Multinationals in Europe before relocating to China.Employers include Alcatel, Sonoco, Ashland and Sandvik. Expertise includes most facets of F&A in Operations,...
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Darren2
Associate Director, Global Corporate Relations – Management Accounting Unit
AICPA l CIMA
Darren is Associate Director, Global Corporate Relations with the Association of International Certified Professional Accountants. He works with a range of global employers providing support around their strategic business challenges and priorities. He has aided many of these organisations in implementing global study and training programmes to...
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Darren2
Associate Director, Global Corporate Relations – Management Accounting Unit
AICPA l CIMA
Darren is Associate Director, Global Corporate Relations with the Association of International Certified Professional Accountants. He works with a range of global employers providing support around their strategic business challenges and priorities. He has aided many of these organisations in implementing global study and training programmes to...
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Dave Brown
BPO Sales Leader
HP Enterprise Services, EMEA
    Dave Brown joined HP Enterprise Services in May 2011 and is currently the BPO EMEA sales leader responsible for developing the client base for HPs broad portfolio of BPO services. Previously with Accenture, Dave has more than 15 years’ experience in business process services including procurement, finance and...
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Simon Brown
Leading Shared Services Management Consultant
Simon Brown Associates
Simon Brownhas over 25 years senior international experience in HR Management. He specialises in: Business Transformation and Change management HR Transformation including Shared Services design, delivery and deployment Talent Acquisition and Talent Management  He has worked with a range of global organisations including...
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Manager Worldwide Strategy and Business Operations, Business Process Outsou
Hewlett-Packard Company (HP)
Kathleen Brumme is a Manager for the BPO Strategy and Operations Organization, where she is a member of the founding HP BPO strategy team and has been instrumental in building out HP's Eastern European BPO capabilities. She has extensive experience helping global organizations define their strategies and optimize their operations. Prior to...
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Kit Burden is Head of Technology Sourcing and Commercial Group at DLA Piper, one of the world's largest providers of legal services. He specialises in the areas of outsourcing and complex technology transactions, advising both users and suppliers of IT, and outsourcing services and in relation to all aspects of the procurement...
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Eliot Burdett
CEO
Peak Sales Recruiting
Eliot Burdett is the Co-Founder and CEO of Peak Sales Recruiting, a leading B2B sales recruiting company launched in 2006. The company leads the industry, working with a wide-range of clients including P&G, Gartner, Deloitte, Merck, Western Union. Prior to Peak, Eliot spent more than 20 years building and leading companies by...
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Sarah Burnett
Research Vice President
Everest Group
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Matthew Burns
HR Operations Director
Lockheed Martin International
HR Operations Director, Lockheed Martin Int'l at Lockheed Martin Corporation
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Jason is passionate about how companies, governments and individuals manage, spend and save money. While his forte is writing and speaking about procurement, politics and economic issues, Jason has significant firsthand experience creating and launching new products and solutions in the supply chain and sourcing sectors. Throughout his career,...
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Wayne Butterfield
Digital Operations Performance Manager
Telefonica UK (O2)
Wayne has transformed a 1.2 million transactions a month, 400 FTE offshore backoffice through RPA. He’s saved 30% on costs by doing so. He has also made self-service technology a central plank of his performance strategy.

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Roy Cartwright graduated from Warwick University with an Economics degree in 1973 . He has held various HR positions in Ford Motor Company, Courtaulds, & Thorn Electronics prior to joining Perkins Engines in 1990 as HR Manager for the Peterborough site. At the time Caterpillar Inc acquired Perkins in 1998, Roy was HR...
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Bob Cecil
Partner
KPMG LLP
Bob has more than 25 years of expertise in assisting clients in the transformation of their organizations and operations. With a primary focus on the general and administrative processes, Bob has helped companies realign their structure, governance and management processes, establish shared service centers, evaluate and transition services to...
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Arthur Chan
Alliance Contracting IQ
Alliance Contracting IQ
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Huw Chapman
HR and Business Transformation Executive
– former EMEA HR Director/Head of Shared Services, Pall Europe
A Human Resources and Business Transformation Consultant who also holds a number of Non Executive Director (NED) positions with more than 20 years business leadership in an international market with profit and loss accountability. Experienced in a broad range of international HR operations, business transformation, establishing shared service...
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chappell
Principal
Chappell & Associates
David Chappell is Principal of Chappell & Associates in San Francisco, California. Through his speaking, writing, and consulting, he helps people around the world understand, use, and make better decisions about new technology. David has been the keynote speaker for more than a hundred conferences and events on five continents, and his...
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Chartered Accountant, business transformation specialist
Paul is a Chartered Accountant, business transformation specialist and operational manager with extensive experience in shared services, business process outsourcing (BPO), systems implementation and programme management. He has 20 years experience gained in both consulting within major consulting organisations and operational roles up to CFO...
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Sarah Clayton
Global Head
SSON
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SSON Content
Shared Services and Outsourcing Network
SSON content brings you cutting edge reports, articles, interviews and news to ensure you are always at the front of developments impacting shared services and outsourcing. If you are looking for a competitive edge to guide your service delivery model, you've found it!
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Chief Tester
Testing Inc.
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joseph Cotnoir
Global Operations Manager – HR Shared Services
EMC
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joseph Cotnoir
Global Operations Manager
EMC
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joseph Cotnoir
Global Operations Manager
EMC
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joseph Cotnoir
Global Operations Manager
EMC
Joe is the Business Operations Manager for HR Shared Services at EMC, currently leading the Robotic Process Automation implementation across the organization. He has been with EMC for the last 6+ years and has been part of the HRSS group for the last 4+ years, concentrating on process improvement and process excellence.  Joe was part of the...
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Lee Coulter
CEO, Ascension Health Shared Services
Ascension Health
Lee Coulter is an expert in Shared Services, Information Technology, and Business Process Outsourcing (BPO). He has a unique combination of business leadership, process transformation, and change management skills developed over more than 25 years leading profit centers, operations and holding staff positions in some of the world¹s largest...
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Gary Critchley
Head of Finance Shared Services
Marks & Spencer
Gary is Head of Finance Shared Services at Marks and Spencer, a leading British retailer serving over 21million customers every week.  Gary qualified with CIMA as an accountant whilst at the BOC Group where he worked in a variety of corporate roles including Supply Management, Tax and Group Reporting before moving into commercial roles in...
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Tim Cummins
IACCM
CEO and Executive Director

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Jagdish Dalal is Founder and President of JDalal Associates, LLC. Before starting his practice, Jag was CIO and VP of Ebusiness for Carrier Corp (a division of United Technologies). As a founding partner of the BPO Practice of PricewaterhouseCoopers, Jag led the efforts resulting in a US$650m (5 yr) contract providing HR & Procurement BPO...
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Jamie Davies
Finance Shared Services Manager
ComputaCenter
Jamie Davies has over 22 years’ experience in Finance & Consulting, working for global organisations such as British Airways, PwC, Pirelli, and NCR. He spent the last 8 years helping transform the Finance and Global SSC capability within BT, and is now responsible for the design, transition and operational delivery of Computacenters...
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Partner
Brooke North LLP
  Dai Davis is a Partner at Brooke North LLP. A technology lawyer, Dai read Physics at Keble College, Oxford and took a Masters Degree in Computing Science at the University of Newcastle-upon-Tyne before qualifying as a Solicitor.  He is a qualified Chartered Engineer and an active Member of the Institution of...
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Jean-Claude De Vera
Vice President GBS
Lafarge Holcim
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David Desharnais, CMO and SVP, Product Management For more than 20 years Mr. Desharnais has helped build and market some of the world’s most successful enterprise software and hardware products. Most recently, David led product management and marketing for Cadence Design Systems, where he helped double portfolio revenues during his...
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Carlos Di Brico
President
Emerson Argentina
Carlos Di Brico is the President of Emerson Argentina and the Chief Administrative Officer for Emerson Southern Cone. He is the leader of the Shared Services organization. Before joining Emerson in 2001, Carlos worked with the following companies: Union Carbide (1975-1982), Eveready (1982-1995), Block Drug (1995-1998) and M&S Consultores (...
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Michael Dickel is Risk & Controls Manager for Intel Corporation's Global Employee Services organization. The group includes the following functions: Payroll, Reimbursements, Relocation, Employee Contact and Benefits Administration, supporting approximately 78,000 employees in 294 offices and facilities worldwide. He has worked at Intel...
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John Dierkes was named Vice President, HR Services for Lockheed Martin Corporation in January 2004. His organization is responsible for the development, implementation and operation of corporate-wide HR shared services capabilities. John oversees benefits administration and delivery, staffing support, EEO, compensation, industrial security,...
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Daniel Dines
CEO
UiPath
Daniel Dines is the Founder and CEO of UiPath, the most advanced technology provider for the Robotic Process Automation industry. Daniel has always gravitated around automation. Before founding UiPath, Daniel was a software design engineer at Microsoft where he owned SQLServer Agent, an enterprise grade database automation product. Still a...
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Anupam Diwan
Sr. Manager, HR Projects, Planning and Execution
Express Scripts Inc.
Anupam Diwan is Sr. Manager, HR Projects, Planning and Execution with Express Scripts Inc. In her role, she works with HR Strategy and Operations leaders to develop and drive project and process improvement alignment which enhances value for employees; and strengthens and scales HR Service delivery to meet the future demands of the business....
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Professor Sören Dressler
Hochschule für Technik und Wirtschaft Berlin
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Jackie Dryden
Savage Brands
Jackie Dryden, co-author with Bethany Andell of "Get Your Head Out of Your Bottom Line," is Chief Purpose Architect at Savage Brands (www.savagethinking.com). She is a sought-after speaker and news source across all media platforms.
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Anthony Dupree is a Chief Information Officer at Novitex Enterprise Solutions where he is responsible for all of Novitex’s internal and external IT application platforms and infrastructure as well as information security. In this role, heworks closely with senior management and key stakeholders, business units, partners, developers,...
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Karen Durkin
Director - Administration Finance Shared Services Center
MGM Resorts International
   
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Arindam Dutta
Director & Global Head Business Analytics & APJ, Business Process Outsourci
HP Enterprise Services, Asia Pacific & Japan, Hewl
Arindam has 17+ years of experience in internal and external market facing, management and executive roles with major MNCs and has a successful track record of working with clients across multiple geographies & industries with a major focus on Finance and Accounting. For the past 13+ years he has been in working in the BPO Industry focused...
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Piotr Dziwok
Global Deployment Manager – Shell B2B Fuel Cards
Shell
      Global Deployment Manager (Shell B2B Fuel Cards – 3 million active cards across over 30 countries) Shell     LinkedIn: http://www.linkedin.com/pub/piotr-dziwok/10/2a6/991

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William A. Eaton is Assistant Secretary of State for Administration. Since joining the Department of State in 1979, he has served overseas as administrative counselor in Ankara, Turkey, administrative officer in Milan, Italy, administrative officer in Istanbul, Turkey, general services officer in Moscow, U.S.S.R., and political...
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SSON Editorial
SSON presents news, articles and interviews from around the world.
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SSON Editorial
SSON presents news, articles and interviews from around the world.
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Jordane Elmassian
Vice President
Senior Business Leader at MasterCard, GBS Center

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Director, Workforce Operations Metrics & Analytics
Northrop Grumman
Paul is a data analytics expert of the first caliber, and SSON is delighted to count him as an Advisory Boatrd member at a time when analytics is so obviously rising on corporate agendas.
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Ira Fialkow is Vice-President, Shared Services, for Rinker Materials Corporation, a building and construction materials company headquartered in West Palm Beach, Florida. Ira joined Rinker in 1990 as a Business Unit Controller. In 1994, he was promoted to Corporate Controller. In that role, he started the development and led the implementation...
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Vinay Firake
Vice President & Global Head – Global Media & Telecom
Wipro BPO
Vinay Firake is the Vice President & Global Head for Wipro's Media & Telecom BPO business. In this role, he is responsible for Wipro's Global Media & Telecom BPO business. He also heads Business Development & Client engagements for Wipro BPO's EMEA & APAC regions. Prior to this, Vinay was the Global Head of...
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avery
Product Management
HPA, A Cognizant Company
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Sally Fletcher
Global Head of Content and Events
SSON (Germany)
Sally’s role has two facets; first and foremost she is responsible for overseeing the programme, content, speakers and project management for SSON’s two largest annual summits, Shared Services & Outsourcing Week North America and Shared Services & Outsourcing Week Europe. She works with global shared services leaders to...
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sally fletcher
Global Head of Content and Events
SSON, Germany
Sally’s role has two facets; first and foremost she is responsible for overseeing the programme, content, speakers and project management for SSON’s two largest summits globally, Shared Services & Outsourcing Week North America and Shared Services & Outsourcing Week Europe. She works with global shared services leaders to...
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Business Service Center director
ITV plc
Dan Foley is the Business Service Center director with ITV plc, the UK’s largest commercial broadcaster operating a multi-platform, content driven business and one of Europe’s leading production companies. Dan is a qualified accountant and has nearly nine years’ direct experience in the strategic, tactical and...
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Stephen Forrest
Shared Services Professional
Multi-lingual HR/ Business transformation & shared services professional with experience in third, public and private sectors. Particular interest in and knowledge of the CEE region, currently with a number of mentees across the area. Professional fluency in German and near professional fluency in French with the basics of most European...
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Patrick Forsström
Assistant Vice President
Assistant Vice President - Financial Services
  I’m experienced in developing Multi-function Shared Services with both captive and outsourced processes near shore and offshore. I’ve also worked with Airline Revenue Accounting management functions for more than 7 years and I’m experienced in implementing and utilizing highly automated RA...
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Leland Forst
Chairman and CEO
The Amherst Group
Leland I. Forst has been Chairman and CEO of The Amherst Group Limited since its establishment in July, 1991. Prior to founding Amherst, Forst served as a Director of the Board, member of the North American Management Committee and Partner of A.T. Kearney, Inc., a global management consulting firm. In this capacity, he was responsible for...
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Peter Franz
Managing Director
BPM-D
Peter Franz has been working at the forefront of Business Process Management (BPM) for many years, as part of a 30 year career with Accenture. As an experienced executive, Peter has a pragmatic ability to create the spark in translating a business strategy into a manageable execution strategy and then drive towards this goal. He currently assists...
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  Phil Searle was Vice President of Finance, and Head of Worldwide Shared Accounting Services at 3Com. He joined 3Com in 1998 as European Finance Director to rollout a European shared services model for 3Com, leveraging SAP. In January 2000 he moved to the US and took on the role of World-wide Shared Accounting Services Director...
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CEO
EMSI
Marsha Friedman is a public relations expert with 25 years’ experience developing publicity strategies for celebrities, corporations and media newcomers alike. Using the proprietary system she created as founder and CEO of EMSI Public Relations (www.emsincorporated.com), an award-winning national agency, she secures thousands of top-tier...
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Scott Furlong
Partner
TPI
Scott Furlong, a Partner, CFO Services, has responsibility for engagements involving general and administrative functions  (Finance & Accounting, Human Resources, Contact Centers, Facility Management, etc.) in the Americas region for TPI.  Scott has over 20 years of experience assisting clients in transforming their general and...
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Furlong
Partner, Americas
ISG
Mr. Furlong is a Partner at ISG and has over 25 years of experience in assisting companies transform their general and administrative functions including finance and accounting, human resources, and procurement. He has expertise in formulating strategies and designing alternative service delivery models (Global Business Services, shared services...

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bill galusha
Senior Product Marketing Manager
Kofax RPA Products & Solutions
Bill Galusha is a Senior Product Marketing Manager at Kofax. He is responsible for worldwide marketing of the Kofax Kapow robotic process automation software platform. He has fifteen years product marketing and product management experience managing various software products and solutions. Prior to joining Kofax, he spent seven years at EMC as a...
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Mike Gammage
Principal Solution Consultant
Nimbus - TIBCO Software Inc
Mike has worked with Nimbus clients, in Europe and North America, and across all industries, since 2003. His focus is on process management as a collaborative framework for excellence in shared services and outsourcing. He has worked with SSOs and Global Business Services organizations as well as outsourcing service providers.  You can...
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Pat Geary
Chief Marketing Officer
Blue Prism
Pat Geary has over 20 years of international marketing experience across a range of large multinational and start up software and hardware businesses.
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Mircea Gherlea
Product Manager
UiPath
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gitman
Operational Strategy Advisor
Blue Prism
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Greg Glynn
Performance Manager
NSW Businesslink
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Shane Goodwin
Policing Excellence Programme Manager
New Zealand Police Force
 Shane Goodwin has recently become Policing Excellence Programme Manager for the New Zealand Police Force. He runs a multi stream portfolio of projects designed to free front-line police time to focus on preventative policing to reduce crime. It includes developing new policing models, improved productivity tools, process engineering, call...
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steve gordon
VP Global Shared Services
Becton, Dickinson and Company
Steve Gordon is VP of Global Shared Services at Becton, Dickinson and Company. He is a versatile leader with more than 20 years of experience building, integrating, debugging and operating high profile businesses for the market leader in the high-tech sector using vision, strategy and execution with passion for Fortune 500 clients.Steve...
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Gore
Director of HR Product Management
ServiceNow
Jeffrey Gore is Director of HR Product Management at ServiceNow. Jeffrey has over fifteen years of experience in HR shared services and HR service delivery. He has deep experience in product management that is informed by real-world experience implementing HR shared services delivery solutions for the Federal, State and Local Government,...
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John K Grace
President & Managing Partner
BrandTaxi LLC
  John is Managing Partner of BrandTaxi, a brand strategy consulting and design firm. BrandTaxi provides strategic advice and design services to corporations from global market leaders to smaller niche companies where brands are important to growth. The firm’s mission is to provide powerful insights that optimize value and results...
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David Green
People Analytics Leader
David Green is a respected influencer, writer, and speaker on data-driven talent acquisition and people analytics. He was recognised as Best Writer at the 2015 HR Tech Writers’ Awards, and was awarded a LinkedIn Power Profile for HR in January 2016. His role as global director, people analytics solutions at IBM enables him to help...
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John Gregory
Global Business Services - Global Operations Lead
Kellogg Company
Responsible for Global Operations across Kellogg GBS Captive and Out-Sourced Centers. Covering Order to Cash, Hire to Retire, Record to Report, IT Services, Demand Planning and Integrated Planning
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HR and Talent Director
IQPC
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Matthew Gundersen
Head of Asia Pacific Shared Services
XL Catlin
Leadership of the Asia Pacific Shared Services centre in Kuala Lumpur consisting of 180 staff. Existing operations since 2003. Key focus areas are ensuring continued development and nurture of a strong team culture in an environment where staff numbers doubled in less than 18 months. Diverse cultural mix where expectations, communication...
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Chris Gunning
Global Shared Services Finance Operations Lead
Vimpelcom
Global Shared Services SSC/GBS lead, with significant Finance Transformation experience running a mix of larger operational Transaction Processing Centres & smaller regional Front Desk Service Delivery Centres of Expertise, from many geographical locations. I enjoy working with passionate & engaged teams from different cultures, who excel...

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Brian Halpin
Head of Robotic Process Automation, Bank Of Ireland
Bank of Ireland
Brian is a senior executive with a broad experience across a variety of digital environments and business models, and deep expertise in RPA.
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Jon Hanley
Business strategy and operational support for SMEs
Jon Hanley previously led the enterprise project management office at Best Buy and was the shared services relationship manager for their marketing, design, communications, and business intelligence organizations.He started his career at Procter & Gamble where he held a variety of leadership positions in information technology, shared...
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Edward Hansen
Partner
Morgan Lewis
Edward Hansen has more than two decades of experience representing clients in transformative information technology enabled projects, including business process and information technology outsourcing.  Mr. Hansen has been recognized as a leading outsourcing lawyer by Chambers Global, Chambers USA and Legal 500 USA, and was named one of the...
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Harbert
SVP Head of Global Business Services
Royal Philips
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Ruth Harenchar is Senior Vice President and Chief Information Officer for Bowne & Co., Inc. She is a corporate officer reporting to the Office of the Chairman. As CIO, Ms. Harenchar directs all strategy and operations of Bowne’s Technology, Information Security, and Knowledge Platforms. It is her responsibility to see...
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Russell Harley
Russell Harley is a veteran project manager and PMO director, passionate about helping organizations embrace world-class project management practices and "climb out of the quicksand" in terms of gaining control over complex, ever-changing project portfolios.  The best practices he advocates stem from key learnings acquired from...
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Astrid Hartman
Senior Vice President and Managing Director, Lufthansa Global Business Serv
Lufthansa
Astrid Hartmann is heading Lufthansa Global Business Services since August 2013. LGBS will be managing and improving Finance, HR, Revenue Accounting and Procurement processes globally for all Lufthansa group companies. Astrid joins Lufthansa with over 15 years of Shared Services and Outsourcing experience at Hewlett-Packard. During her time at...
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Amy Harvey
[formerly Treasury Systems Manager at Arby's]
Chesapeake System Solutions
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  Paul Hawkins is the Managing Director of MergeCo Pty Ltd, an Australian company specialising in extraction and preservation of shareholder value in mergers and acquisitions. Shared Services usually constitute a key component in cost synergy strategies deployed by MergeCo. Paul’s own experience in Shared Services includes cross-...
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Dan Henderson
C-level Global Executive, Board Member, President/COO, Finance, IT
Dan Henderson developed his finance and technology management expertise as a CFO in organizations like Bendix, FMC, the Galileo CRS, and AlliedSignal.  Dan was put in charge of building and leading the new Global Business Services operation in 1994 at AlliedSignal, providing global F&A, IT, HR, Real Estate, and Travel services to the...
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Ian Herbert
Centre for Global Sourcing and Services
Loughborough University, School of Business and Ec
Accounting and Financial Management Centre for Global Sourcing and Services Publications
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adrienne hill
Vice President
American Express
Adrienne Hill is the Vice President of the Automation Center of Excellence for Servicing at American Express.Adrienne began her career at American Express in 1993 as a Customer Care Professional and has held roles of increasing and varying responsibility since then, including leadership roles in engineering, banking, capacity planning and...
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Barbara Hodge
Editor
SSON (USA)
Barbara Hodge has been with SSON since 2000, having served as editor of Shared Services News [remember hard copy magazines?] at its launch and now is responsible for SSON's online content. Barbara uses her extensive industry knowledge and network to provide a unique perspective on the latest trends and developments across the SS&O...
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Barbara Hodge, Editor
SSON
Barbara Hodge is the online editor for the Shared Services and Outsourcing Network. She has been with SSON for more than 10 years, and hosts online webinars alongside managing web content and guiding the editorial platform for SSON on a daily basis.
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Frank Holz
CEO
Outsource2Philippines
Frank Holz was one of the key industry partners responsible for developing and marketing Accenture's Global Resource Center in Manila, which develops software and other technology-driven solutions for Accenture clients the world over. That center currently employs approximately 4,000 ITES specialists and administrative staff, and has been a...
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Rochelle Hood
Global Head of Customer Analytics and Research
SSON (USA)
Rochelle Hood serves as Global Head of Customer Analytics and Research for SSON where she is responsible for enhancing member value and experiences. Rochelle has managed operations and led projects in multiple disciplines including shared services, call center operations and information services. She is a certified Project...
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rochelle hood
Global Head of Customer Analytics and Research
SSON
Rochelle Hood serves as Global Head of Customer Analytics and Research for SSON where she is responsible for enhancing member value and experiences. Rochelle has managed operations and led projects in multiple disciplines including shared services, call center operations and information services. She is a certified Project...
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Stephen Hosley has been in and around Shared Services for the past 10 years with experience in designing, implementing and running largescale operations. He joined Applied Materials five years ago expressly to create Shared Services. In this time he established the North America Shared Services Center, established standards, deployed...
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Andy Hoy
VP CFO North America and R2R GPO
Lonza America Inc.
Chief Financial Officer for Lonza operations in NorthAmerica and Global Process Owner for Lonza’s global Record to Report processes
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CFO
Deloitte
Andy Hui, is CFO, services practice lead at Deloitte consulting South East Asia. His main area of expertise includes financial organizational strategy, shared services and outsourcing advisory, integrated performance management, and enterprise cost reduction. Mr. Hui has led a number of transformations in a number of organizational change...
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Samuel Hur
VP Global Business Services APJ
Hewlett Packard
 Samuel Hur is Vice President Global Business Services APJ for Hewlett Packard.  He leads the captive shared services organization for Hewlett Packard in Asia Pacific Japan.  His career spans over 22 years and he has an extensive background in finance & accounting, shared services, BPO and consulting.“Taking Next Big Step:...
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Nadia Hutchinson
Head of HR Shared Services
British American Tobacco
Nadia has been leading BAT's global HR initiative for two years. She is also Chair of ENRICH - a London based social regeneration charity, and a School Governor for Hill Mead Primary School, Lambeth, London.  
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  Michael Hyltoft is the co-founder and MD of independent consultant STF (Start to Finish) Consulting, which specialises in Purchase2Pay and Order2Cash process automation. For the last 2 years Michael has worked for DSGi (Dixons Store group International) as program manager responsible for the creation of their SSC in Brno,...

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Serkan Ibrahim
Head of Digital Sales
SSON (UK)
Serkan is the Head of Digital Sales for the Shared Services and Outsourcing Network, under his guidance SSON’s global community has grown from 60,000 to 120,000 senior executives. Serkan is passionate about aligning content with strategic go-to-market planning, as well as helping to make complicated value propositions easy to understand for SSON’s...
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Karen Inbar
Solution Marketing Manager – Real Time Solutions
NICE
Karen is a Solution Marketer for NICE Real-Time Solutions. Karen brings over 15 years of experience in marketing strategy and product marketing, acquired while working for leading global high-tech companies, and is passionate about leveraging real time technology to provide value-added services.Karen holds a Bachelor degree in Economics and...
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Shailesh Indapurkar
IT Outsourcing & Transformation Professional
KPMG
Shailesh is a seasoned Outsourcing & Transformation executive with strong leadership skills. He has 11 years of fruitful experience in Transition & Transformation,Business Case Preparation & IT Contract Evaluation, Vendor Evaluation, Developing IT Strategy, Process Consulting, Presales, Large Project Management, Setting up PMO,...

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Director, Global Finance and Accounting Services
Federal-Mogul Corporation
Brian is responsible for service delivery and relationship management for Federal-Mogul's global shared services solution, which includes centers in the U.S., India and Costa Rica, and is based at the organization's World Headquarters in Michigan. As a member of the FM Finance BPT governance organization (shared services governance), he...
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  Christine A. Gattenio Senior Vice President Sales & Marketing Equitant Email: chris.gattenio@equitant.com Christine directs Equitant’s business development and marketing efforts in North America and Europe. Prior to joining Equitant, Chris spent over 25 years in various business development and executive finance and...
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Ankur Jain
Shared Services Consultant
Ankur Jain began his shared services & outsourcing career in India and has 11 years of experience with leading global providers like EXL service, Accenture and GENPACT as a Business Process Manager, Project Leader and Consultant. He graduated in Commerce and has a Masters degree in Business Administration.
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Founding director
sustainableIT
Tim James is a legal graduate from the University of Witwatersrand, Johannesburg, South Africa.  He spent 10 years in IBM South Africa and IBM UK in various roles, including transitioning and running a number of large outsourcing engagements.  He is passionate about the environment and the impact that man has upon it.  Tim is...
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Nick Jarman
Partner
PricewaterhouseCoopers
Nick specialises in Finance transformation with focus on Performance Management, Shared Services and Outsourcing. He has worked on global back-office projects (Finance, IT and HR) to establish the most effective way of delivering service to the business through process improvement, Shared Services, BPO or systems replacement. Nick has worked...
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Sian Jenkins
Global Head of Marketing
SSON (Singapore)
Sian Jenkins is responsible for aligning marketing and brand strategy across all of SSON’s channels, including 40+ global events; ssonetwork.com, (SSON’s editorial, content and membership portal); Shared Intelligence, (SSON's practitioner-only online forum); and SSON Analytics (SSON’s data analytics and research...
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Co-Chairs of the Marketing and Communications Committee
Wal-Mart Shared Services Division
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Archstone Consulting
Calvin is based in the New York office of Archstone Consulting, and Jon in the Chicago office. Archstone is a global strategy and operations consulting firm committed to helping clients realize their potential through innovation and pragmatic strategies that are grounded in operational realities. For more information on Archstone Consulting...
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George Joseph
Vice President & Head, SCM & Knowledge Services
Wipro BPO
George is the Vice President and Global Head for Wipro’s Supply Chain Management and Knowledge Services BPO business. In this role, he is responsible for the P&L for SCM and Knowledge Service business by building capability and market presence in core areas identified as strategic growth areas in Sourcing and Procurement service along...
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Cliff Justice
Managing Director of Globalization
EquaTerra

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Somit Kapoor
General Manager & Head - Front Office Transformation
Wipro BPO
An engineering graduate in Electronics and a Management Post Graduate in Marketing, Somit has been a part of Wipro for the past 12 years. He has been an Operational leader managing Front office support for multiple Fortune 100 companies with a delivery team size of ~2500 resources, providing Technical support and Customer Support in the Front...
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Ron Kaufman
Founder
UP! Your Service
Ron Kaufman is the founder of UP! Your Service and is one of the world’s most sought-after educators, consultants, and thought-leaders in the world of superior service. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured...
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About Steve Kayser Steve Kayser is an award-winning writer, editor, publisher, former radio host and founder of Kayser Media. He has had the great fortune to interview and collaborate with some of the best minds in the business world, and his eclectic approach to public relations and marketing has been widely documented. He recently...
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Ms Lauren Kelleher
Regional Contributing Editor/Australia
SSON
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Devi Kencki
Global Transformation Manager
DSM
Devi Kencki is a transformation expert with over 11 years of experience in Shared Services and Outsourcing. He advised many shared service leaders  globally on the full Finance/IT Transformation cycle into GBS-structures. This includes the provision of guiding companies in the development of a strategic vision, defining and achieving...
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VP Global Process Services
IBM
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Shail Khiyara, CMO, Automation Anywhere
Chief Marketing Officer
Automation Anywhere
Shail Khiyara brings 20 years of executive and marketing experience in the technology industry in a variety of senior leadership roles. He has a track record of success in the technology industry, most recently serving as the Chief Marketing Officer of Model N (NYSE: MODN) where he drove worldwide marketing efforts leading to creating messaging...
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Associate Partner and Shared Services Global Solution Leader
Atos Consulting
Philip King is Associate Partner and Shared Services Global Solution Leader for Atos Consulting (part of Atos Origin, an international technology services company.) He is a well-known speaker and presenter in the shared services community, and an author of many articles on shared services. Now a consultant in shared services...
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Senior Director, GBS Solutions
The Hackett Group
Philip is a Senior Director at The Hackett Group, providing actionable insights and bottom line benefit through transformation consulting in all support functions: Finance, HR, Procurement, IT, Customer and Corporate Services. He provides solutions in Global/Enterprise Business Services, Outsourcing, Finance, Enterprise Performance Management...
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Mr. John Kirk
CEO/Managing Partner
J Phillip Partners
  A recognized international executive with over 30 years experience in Outsourcing, Shared Services, Process Improvement, CEO Coaching, and Corporate Strategy, John Kirk is a leading authority in Global Business Management. He honed his results-oriented approach in leadership roles as a Covansys Vice President, a KPMG Partner, an IBM...
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John Kirk
CEO/Managing Partner
J Phillip Partners
A recognized international executive with over 30 years experience in Outsourcing, Shared Services, Process Improvement, CEO Coaching, and Corporate Strategy, John Kirk is a leading authority in Global Business Management. He honed his results-oriented approach in leadership roles as a Covansys Vice President, a KPMG Partner, an IBM Corporation...
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Guy Kirkwood
Chief Operating Officer
UiPath
Guy Kirkwood is UiPath’s COO and an authority on robotic process automation (RPA). An advocate of the as-a-service economy, Guy has 20 years' experience in outsourcing and a particular interest in innovation and future development of the shared services and BPO markets. 
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Gil Klier is a Vice President, Finance for LaSalle Bank Corporation, a member of the ABN Amro Group. Gil manages the finances for the IT Infrastructure and Technology Risk Management Groups, including financial operations and reporting, billing allocation, budgeting, forecasting and internal controls. Gil has implemented Activity Based...
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Mark Kobayashi-Hillary
CEO
IT Decisions
  Mark Kobayashi-Hillary is the CEO of IT Decisions, the leading source of English-language insight into the Brazilian tech sector. He is British and based in São Paulo, Brazil. Mark is also an author, blogger, and advisor on technology, globalisation and corporate change. He has written several successful management books,...
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Ronn Kolbash
Shared Services
Yale University
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Deborah Kops
Managing Principal
Sourcing Change
Deborah Kops is the Founder and Managing Principal of Sourcing Change.  Formerly a founding partner of one of the first global business processing outsourcing (BPO) units, the CMO of a leading offshore BPO, Managing Director of FleetBoston's (now Bank of America) Services Group, Managing Director of Global Sourcing Transformation for...
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Srini Krishna
Director, Strategic Deals
Microsoft
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Rikke Krobak
Senior Business Process Owner
A.P. Moller Maersk
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  Tobias Kuehr, (t.kuehr@telekom.de) Vice President of Business Development/Human Resources Services, Deutsche Telekom, is responsible for not only business development but also services delivery optimization, such as the introduction of the HR group’s internal productivity and efficiency program. He has held various international...
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Madhu Kunnampilly Aravindakshan
Program Manager
Lufthansa Global Business Services, Krakow
Name : Kunnampilly Aravindakshan MadhuTitle : Business Reporting & Program ManagerOrganization : Lufthansa Global Business ServicesYour location : Krakow, PolandTime in current role: Since Aug 2014Previous roles/organizations: Prior experience of 13 years in Shared Service Industry handling Operation Management, Transition Project &...
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Rani Kuppusamy
Shared Services & Outsourcing Network (SSON)

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Peter Iannone is Executive Director, Information Technology Advisory Services for EquaTerra, a leading sourcing advisor. www.equaterra.com
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Philip Lanyon
Director Lafarge UK Financial Shared Services
Lafarge UK services
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Professor of HRM and Chinese Studies at Manchester Business School
University of Manchester
Dr Fang Lee Cooke is Professor of HRM and Chinese Studies at Manchester Business School, the University of Manchester. The author of over 80 papers, Fang is the first female academic from Mainland China to have reached the position of Professor at the University of Manchester. Her most recent book, Competition, Strategy & Management in...
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sonia lamaire
Manager P2P Contact Center
Société Générale
Sonia Lemaire has 15 years of experience in accounting. She joined Société Générale 12 years ago and took the responsibility of the P2P contact center three years ago. She was directly involved in the choice and implementation of the financial service desk solution.
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Joon Leng Teoh
Finance Shared Services, Head of Service Management
BAT Asia-Pacific
Head of Service Management for global finance shared services, covering APAC, EUROPE, and CENTRAL AMERICAS. Main area of focus is on strenghtening performance management, introduce continuos improvement culture utilising lean sigma, develop and maintain process excellence, building strong relationship with finance directors, managing a team...
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Eldonna Lewis-Fernandez
Dynamic Vision International
Dynamic Vision International
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Adrian Li
Director, Finance Transformation
Redwood Software
Adrian Li, Director of Finance Transformation Prior to joining Redwood, Adrian worked at a Global Consulting firm where he led the SAP consulting practice for EMEA and APAC. With over 21 years of SAP® solution experience, Adrian has also worked for SAP, IBM and Sopra Steria, where he helped clients in virtually every industry sector...
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Vincent Lim  Assistant Vice President Head of Shared Services  ABB China
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Syazana Lim
Research Analyst
SSON Analytics
Syazana Lim is a Research Analyst at SSON Analytics where she is responsible for developing data tools and creating visual interactive reports showcasing the latest insights of the SS&O landscape across different regions.Syazana manages the Top 20 Most Admired SSOs & Metric Benchmarker – a data tool that allows SSCs to compare their...
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Aries Liu
Director
Global Shared Service Center, Lenovo Group
Aries Liu, is running Lenovo China Based Global Shared Service Center based in Dalian and Beijing. Center is providing end to end order to cash operations, financial back office services, product marketing plans and sales supports to valued customers aligning with the operations from geographic differences and various functions. Aries was leading...
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Dennis Liu
Service Delivery Centre Lead
IBM Global Process Services
Dennis Liu is the Service Delivery Centre Lead for IBM Global Process Services. He is responsible for the service delivery of Business Process Outsourcing to Asia Pacific clients across; Finance Accounting, Supply Chain Management and Human Resource domains. Dennis has a Master’s degree in Economics from Dalian University of Technology and a...
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Marc Loupé
CFO
AAA Northern California
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Jamie Lyon
Head of Corporate Sector
ACCA
 Jamie Lyon, ACCA Head of Corporate Sector leads ACCA’s global research and insights programme on finance transformation and the CFO agenda with a particular focus on finance effectiveness; the evolving role of the finance function; analytics and the retained finance function, the emerging role of the CFO; finance delivery models...

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Thomas W. MacVaugh
Vice President
Strategic Initiatives in Healthcare, LLC
Tom MacVaugh is well known throughout the healthcare industry for his broad base of knowledge and expertise in all aspects of expense management, having twenty five years experience, including: management positions in nationally recognized healthcare provider organizations, associations and alliances, group purchasing and shared service...
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Ross Mackay
Managing Director
DHL Asia Pacific Shared Services Sdn Bhd, DHL Expr
Current location: Selangor, MalaysiaRoss is currently running "the world's most international shared service centre for the world's most international company." The Asia Pacific Shared Service Centre in Malaysia provides Finance and Accounting, Billing and Accounts Receivable and Customer Master Data services to the DHL Express and PEP...
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Jens Madrian
Chief Financial Officer
Reactive Technologies
Dr Jens Madrian is CFO & CCO at Reactive Technologies, an energy tech company offering advanced energy management, asset optimisation and ultra-fast frequency response solutions delivered via a cutting edge communications platform. Prior to joining Reactive Technologies, Jens was CFO of RWE Npower, one of the big six UK energy retailers....
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Jens Madrian
[Former] Chief Financial Officer
[Former: RWE npower]
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Sonal Maheshwari
Sonal Maheshwari loves pursuing excellence through writing and has a passion for technology. She has successfully managed and run personal technology magazines and websites. She is based out of Pune, India. Her work has been published on various sites related to Project Management, Digital Marketing and more.
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Chris Majer
Human Potential Project
Founder - Human Potential Project, Author, Entrepreneur, Adventurer, Driving Organizational Transformation
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Jay Manahan
Jay Manahan is a Business Development and Program Management Consultant and Executive for offshore BPO and shared services engagements, with 20 years of experience in Outsourcing, Consulting, IT, and F&A. Apart from advising his clients, he also invites them to not take themselves too seriously. He can be reached at consult.jmanahan@...
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Keyur Maniar
Head of Banking, Financial Services and Insurance (BFSI) Vertical
Wipro BPO
Keyur Maniar heads the Banking, Financial Services and Insurance (BFSI) Vertical at Wipro BPO. He also oversees the Research & Analytics and the M&A practice for Wipro BPO. Keyur has strong sales, delivery and cross-functional experience in leading large scale BPO/IT operations and Consulting engagements with a demonstrated track record...
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US Postal Services
  Bob Foley Manager of Service Management US Postal Services email: Robert.A.Foley@USPS.gov Bob Foley is a recipient of the USPS Quality Partner of the Year Award, and has held a number of management positions over his 35- year career with Postal Service. His primary focus with has been Finance and Operations. In 1999, he...
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enid martinez
Director of the Automation Center of Excellence for Servicing
American Express
Enid Martinez is the Director of the Automation Center of Excellence for Servicing in American Express.For more than 15 years, Enid has earned a reputation for success in multimillion-dollar program, project, and operations management for leading global corporations, including American Express, Boston Scientific, and Cordis Johnson & Johnson....
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Ed Martinez
Former: VP of Shared Services
Wendy's Shared Services Organization
Ed Martinez was vice president in the AT&T finance organization, and executive director and president of the award winning BellSouth Affiliate Services Corporation (BASC), the BellSouth shared services entity. Ed’s role in AT&T finance included helping lead the merger transition activities associated with integrating...
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Business Writer
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Shawn McCray
Partner
TPI
Shawn McCray is a TPI Partner. He has extensive experience in helping clients with the full sourcing life cycle reviewing  strategic alternatives and priorities; evaluating and negotiating contracts; and implementing third-party service provider solutions. Shawn has substantial international experience and particular...
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Keith McEvoy
SSC Director - Global P2P Owner
formerly at Hertz
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Keith McEvoy
SSC Director - Global P2P Owner
formerly at Hertz
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J.G. (Jeroen) Meijerink
Assistant Professor of Human Resource Management
Department of Business Administration, School of M
Dr. Jeroen Meijerink (1985) is an assistant professor in the field of Human Resource Management at the University of Twente (Enschede, The Netherlands). He holds a MSc in Business Administration (cum laude, 2008) as well as PhD in Business Administration/Human Resource Management (2013) from the University of Twente. His PhD research intended to...
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Sharon Melamed
Sharon Melamed is Managing Director of Matchboard, a free online matching service for sales, service and back office operations. Sharon is a BPO industry veteran, having spent 20+ years in the US, Japan and Australia, helping hundreds of clients set up contact centre and back office operations in global markets. Sharon speaks 5 languages...
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Dan Melchior
Independent shared services consultant
Dan Melchior, a 13-year shared services veteran, is the author of the recent book Shared Services – A Manager’s Journey. During his career, Dan has been instrumental in implementing, managing and improving all facets of Financial, Information Technology and Human Resources shared services at Universal Music Group, Rinker...
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Dean Meyer
Dean Meyer is one of the original proponents of running IT as a business, and has implemented it in corporate, government, and non-profit IT organizations through culture, organizational structure, and resource-governance processes based on market economics.  He's the author of six books, numerous monographs, countless articles, as...
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Jesus (Chuy) Michel
Previously: Global Leader of Shared Services & Director of Supply Chain Sy
Previously: Lenovo
Jesus has 18 years of experience in Shared Services, Supply Chain and Customer Operations. He has a proven record of building high performance teams, develop talent and drive radical transformation. He has setup new missions and facilities, starting from scratch and has built deep operational expertise across Mergers and Acquisitions, Supply Chain...
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Jesus (Chuy) Michel
Previously: Global Leader of Shared Services & Director of Supply Chain Sy
Previously: Lenovo
Jesus has 18 years of experience in Shared Services, Supply Chain and Customer Operations. He has a proven record of building high performance teams, develop talent and drive radical transformation. He has setup new missions and facilities, starting from scratch and has built deep operational expertise across Mergers and Acquisitions, Supply...
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Mr. Michael Mills
CGS
Michael Mills is SVP of the Call Center Division at CGS, a leading global provider of business applications, enterprise learning and outsourcing services.
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David Mitchell
GM, China
Kronos
 David Mitchell is the General Manager of Kronos Greater China. Having launched Kronos operations in India, China, and Europe, David brings a global perspective to best practices in workforce management. Prior to joining Kronos, David led Asia operations for a leading workforce management consulting firm, advising numerous Fortune 500...
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Steve Moore
Change Agent
  Steve has a long track record of successful business and operational executive appointments. He is an experienced change agent in designing, implementing and operating Shared Services on multiple sites in remote locations. He has delivered HR, Finance, Procure to Pay and IT Support services, for both the private, not for profit, and...
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João Moraes
Global Head of Shared Services
Vale
Mr. João Henrique Moraes joined Vale in November 2008, as Shared Services Director for South America, and in December 2010 he moved to his current position, as Shared Services Global Head. He started his career in Esso (ExxonMobil affiliate in Brazil) in 1985, in Information Technology. During his career in Esso, Joao had assignments in...
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Pedro Moreira
Corporate Senior Accountant
International Electronics and Engineering
Corporate Senior Accountant & SAP GKU FI at IEE - International Electronics and Engineering Email: pmgmoreira@gmail.com Linkedin: https://lu.linkedin.com/in/pedromgmoreira
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David Moss
Co-founder and CTO
Blue Prism
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mowles
Head of Business Support
Leeds Building Society
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Keshav Murugesh
WNS Global Services
WNS Global Services

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nair2
Senior Research Analyst
Neo Group
Priyanka is a Senior Research Analyst with the Supply Wisdom Team at Neo Group. With nearly six years of experience in business research, she has expertise in analyzing and managing large data sets, and delivering high quality research and content. At Neo, she is responsible for generating comprehensive risk reports for various countries and...
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Darryl Neff
Head of Process
Generali
Experience across multiple industries including Business Process & IT Outsourcing (BPO / ITO), Procurement, Finance & Accounting, Insurance, Real Estate, Shipping, Digital Printing and Fulfillment, Consulting, Outsourcing, Nearshoring and Offshoring.
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Shared Services & Outsourcing Network
 SSON presents news, articles and interviews from around the world.
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Kenneth L. Newton
Director, Service Delivery Directorate
NASA Shared Services Center (NSSC)
Ken Newton is currently serving as the Director, Service Delivery for the NASA Shared Services Center (March 2012 to Present).  As the Director for Service Delivery in an Agency-wide shared services center, Mr. Newton’s duties include: managing more than 100 civil servants as the Senior Executive in the Service Delivery Directorate;...
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David Nichols
Deputy President and Chief Operating Officer
Invesco Asset Management (Japan) Limited
David Nichols is Deputy President, Chief Operating Officer and Representative Director of Invesco Asset Management Japan. David joined Invesco Asset Management Japan as a Managing Director, Member of the Board and Chief Operating Officer in October 2010. In addition to overseeing Operations, Technology and Trading, Dave, as a Representative...
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Guy Nicholson
General Manager
Shared Business Systems
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Anders Nordström
Chief Financial Officer
ABB Finland
  Anders Nordström CFO for ABB Finland talks to us about their SSC model and how it has changed behaviors at their company. He talks about the merits of a multifunctional approach to SSC in comparison to a country-based approach. He also lays out his top 3 challenges in regards to shared services and describes what the next stages...
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Sal Novin
Venture Head
HPA, A Cognizant Company
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jeanette nyden stage
Author, educator, and business consultant, Jeanette Nyden works to transform underperforming business partnerships into collaborative relationships.  She has written three books, including: Getting to We: Negotiating Agreements for Highly Collaborative Relationships.Ms. Nyden has more than 20 years’ experience as an attorney and mediator...

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David O'Sullivan, Chairman, SSOW 2013
Co-Founder and Partner
Chazey Partners
David O’Sullivan is an expert in Global Shared Services, Business Transformation, Offshoring and Outsourcing?. He has extensive Tier1 and Tier2 ERP and technology implementation experience? across multiple industries, countries and jurisdictions. He has also done a lot of work in process design and business process re-engineering,...
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  Jeff Oberg is the Director of Shared Administrative Services within Facilities & Services (F&S) at the University of Illinois at Urbana-Champaign. He has19 years of administrative experience at the University having served 12 years managing the support functions for a large academic department in the College of Engineering prior...
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Zelle Ochoco
Assoc. Director, Procurement Shared Services
Johnson & Johnson
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Albert Olley
Chief Executive
NSW Businesslink
Albert was appointed as Chief Executive in August 2010 after acting in the position since March 2010. Before his appointment as Chief Executive, Albert was responsible for the Commercial Operations and Corporate Governance in Businesslink. This included being Company Secretary and Chief Financial Officer with responsibility for corporate...
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Olsen
Head of Business Architecture
DSV
Henrik Olsen has been working in the forwarding and logistics business since 1997 in various positions across the business and the IT organization. He spent 7 years as a project manager with a focus on larger mobility projects and harvesting efficiencies in DSV.  Currently, he holds a position in the Global IT organization heading up the...
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Agnieszka Orlowska
Managing Director and President of the Management Board of Hewlett-Packard
Hewlett-Packard, Wroclaw, Poland
Agnieszka Orlowska leads Global Business Services Operations in the Wroclaw Center in Hewlett-Packard. In her role, she is responsible for ensuring continued high performance of the operational teams in Sales Compensation, Marketing, Supply Chain and HR Services accounts. Orlowska has more than 13 years of working experience, gained in various...
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Orton
Technical Manager
BT
David Orton, Technology Manager at BT (formerly EE) has been with the organisation since 2012, and has worked in Technology for over 20 years. He has had a unique career path, including operating his own online specialist clothing business, running a development team for building communication control systems for emergency services control rooms,...
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Ilan Oshri
Professor of Technology and Globalisation
Loughborough School of Business and Economics
Ilan Oshri is the author of "Offshoring Strategies: Evolving Captive Centers Models"(MIT Press, 2011), and the co-author of "The handbook of Global Outsourcing and Offshoring" (Palgrave, 2009), “Knowledge Processes in Globally Distributed Contexts”(Palgrave, 2008), "Standards-Battles in Open Source' (...

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Neil Padley
Manager, Shared Services
Echo Entertainment
 Neil has been involved in the shared services industry for over 20 years, having been part of the design, development and management of centres at Australia Post, BHP Billiton, Air New Zealand and Transport NSW. He now leads the establishment of Shared Services at Echo Entertainment.Echo Entertainment Group is a dynamic organisation with...
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Richard Pain
SSON – Asia Contributor
Content contributor - SSON Singapore
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Tim Palmer is a member of the PA Consulting Management Group. He is recognized as one of Europe’s leading sourcing consultants. He has worked with many European multinational companies to help them transform their HR and finance functions. Tim is a board member of the HR Outsourcing Association, Europe, and is Chair of the...
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Bill Parker is Vice President of shared services for Sprint Nextel Communications. Prior to his current role, Parker spent 19 years at MCI, where he managed several Finance functions including Payroll, Vendor services, Commissions, Government Accounting, Labor Reporting, and Financial Systems Development. Parker has served on advisory...
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Sanjay Patel
Asia Pacific/Japan Commercial Services, Shared Business Services
Merck
In his current role, Sanjay's responsibilities include the delivery of Order-to-Cash, Record-to-Report and Procure-to-Pay services for Asia Pacific / Japan as well as oversight of operational centers in Singapore, Japan and China.Sanjay joined SBS in December 2008 as the Global Lead for Record to Report; he also led the SBS Merger Integration...
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Jacqueline Kelleher interviews Paul Bartley, Director of Shared Services (Program Support Center)
Jacqueline, originally from the United States, is based in OpenGov's Singapore office and works as a Content Producer. She writes about how government, healthcare, and education sectors are integrating new and advanced technology.
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Ana Paula Calado
Former: Global Finance Project Lead, Payroll
Former: AstraZeneca
Ana Paula was the Global Finance Lead, Payroll, for AstraZeneca, one of the world‘s top biopharmaceutical companies. She represented Finance on the "AZengage" project, which is an HR transformation programme being rolled out globally in a series of seven waves. Ana was responsible for Finance delivery of global interface...
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Atos Consulting
  Philip King Associate Partner, Head of Shared Services Solution Atos Consulting Pauline Leong Principal Consultant, Shared Services Team Atos Consulting Atos Consulting, the global consulting practice of Atos Origin (an international IT services company), is a leading provider of business, process and technology consulting...
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Cara Pawlisch is a leading practitioner, architect, and thinker in the field of Employee Relations Shared Services. She has designed and built ER shared services functions in Fortune 200 and mid-sized corporations, and has expertise in HR program, protocol, and governance design in the HR shared services environment. Cara’s HR career has...
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Mark Payne
Senior Director
Global Shared Services
Mark is a Finance Operations Director and has held leadership roles in global business services, BPO and Finance Transformation since moving into shared services over 15 years ago. He has been a Chartered Management Accountant since 1989 and is based in London.Mark has developed and led shared service centres for Honeywell, SunGard, Logica/CGI and...
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Dr. Carine Peeters
Professor–Strategy
Vlerick Business School
After a PhD in Management Science from the Université libre de Bruxelles, Carine joined the Fuqua School of Business, Duke University, as a senior researcher to help launch the Offshoring Research Network.In 2006 she moved to Solvay Brussels School and became lead partner of the network for Belgium. She is now professor in strategy...
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pham
Director of Finance Shared Services
Schlumberger
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James L. Pierson
Field Sales Supervisor
Beacon Hill Fund Services
Forty years of experience in financial services, focusing on compliance, market conduct, training and sales practices in the mutual fund, variable annuity and variable life insurance industry. Additional experience includes oversight of field sales and compliance organizations. Served as Chief Compliance Officer one of the 50 largest insurance...
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pollard
UK & Nordics
Signavio
Andy joined Signavio in 2014 after gaining a wealth of experience in numerous industries and sectors. From in depth experience of customer service excellence to personnel management in cross cultural and multi-lingual environments, his career has equipped him with a variety of skills. He currently manages outreach initiatives and customer...
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Simon Pollock
Head of Shared Services
Surrey County Council
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Michael J. Power
Consultant
Mike Power retired from the Procter & Gamble Company in February 2003 after a 31 year career which took him to all parts of the world. Mike was born in West London but he and his family have lived, at various times in that career, in Newcastle, London, Cincinnati, Frankfurt, Paris and Kobe. While in P&G, Mike had a long career in the...
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John Pratlett
Founder
Jon Pratlett & Associates
Better Leaders, Better Teams & Better Organisations, for a Better World
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Jonica Preite
Vice President of Shared Services
UNICCO
Jonica Preite is Vice President of Shared Services at UNICCO. She joined the organization in 2001 from 3Com Corporation where she was Director of Finance, Supply Chain, responsible for financial planning, reporting and business decision analysis. During her tenure at 3Com she held other finance positions including Startek Division Controller and...
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Anil Prem DSouza
Chief Evangelist
CBENSOL
Anil Prem DSouza is a columnist for SSON. He has recently taken on a new role as Chief Evangelist at CBENSOL, where is using his visionary and evangelist approach to bring futuristic technology into HR/Business Shared Services, in support of partnering and enabling business operations. Anil was previously with Syngenta, as Head of HR Shared...
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Deepak Puligadda
Deepak Puligadda is based in Bangalore, India, and is the founder of SSI Insights, specializing in consulting & advisory services to global companies, on outsourcing and captive shared services – specifically in HR and Business Transformation, Operational Excellence and Strategy. 

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Vijay Rao
Global Head of HR Services
Facebook
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Brian Ray is a Business and Management Consultant with over 20 years of experience. He has worked with several of the largest companies in the world on multiple projects and assignments, from the basic Project level to the Executive level. These companies include General Motors, Hewlett-Packard (HP), Delphi, and several others. In...
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Ricardo Rehkopf
Director of Global Payroll & Shared Services
Groupon
Ricardo Rehkopf is a global payroll expert and currently works as Director of Global Payroll and Shared Services at Groupon, an eCommerce company, out of their London and Chicago offices.He has worked in payroll for over 20 years for a variety of companies in North America and European countries. In his work, Ricardo focuses on strategic payroll...
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Glenn Remoreras
Corporate IT and Supply Chain Process Evolution
CEMEX
"Simplify. But never oversimplify."  Glenn currently heads Corporate IT and Supply Chain Process Evolution at CEMEX in the US. He is a technology and business process expert with international and hands-on management experience in a senior IT management role. He is experienced in leading innovation and change that drive...
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Renée Robertson
Coaching Expert
Renée Robertson is a two-time International Coach Federation Prism Award Winner for Internal Coaching, in addition to being the CEO of Trilogy Development. She shares her insights and first-hand experience in her new book, The Coaching Solution: How to Drive Talent Development, Organizational Change and Business Results. To learn...
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Mary Sue Rogers
Global HR Services Executive
[Previously: IBM, PWC]
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Brent Rogers
Nationwide Mutual Insurance Company
Nationwide Mutual Insurance Company
Brent Rogers serves as a Managing Counsel in the Office of Privacy, Technology, Information and Contract Services at Nationwide Mutual Insurance Company in Columbus, Ohio.  In this role, Brent supports Nationwide’s Supply Management Services area by negotiating contracts for the procurement of data, software, SaaS, consulting and...
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Mary Sue Rogers
Global HR Services Executive
[Previously: IBM, PWC]
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Teresa Rondomanska
Global Leanergy Director
Schneider Electric Finance Shared Services
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Canda Rozier is a former SVP, Chief Procurement Officer at First Data, a Fortune 250 global financial services company.The views expressed in this article, however, are hers – and do not necessarily reflect the views of First Data. She is Principal and Owner of Canda S Rozier, LLC, providing consulting services for strategic procurement,...
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Graham Russell
Director of Business Processing Outsourcing (BPO)
WPP Group
Graham Russell joined WPP Group, the world leader in media communication services, in June 2011 as BPO Director, to assist in the evaluation and implementation of BPO across the Group.  Mr. Russell has previous experience in the Pharmaceutical, Telecommunications and High Tech industries.Graham was formerly the Global Head of Shared Services...
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Graham Russell – WPP
WPP Group
WPP Group

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Editor – SSON
  SSON presents news, articles and interviews from around the world.
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Richard Pain SSON - Editor for Asia
Content contributor
SSON Singapore
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Rakesh Sangani
Editor-at-Large
Rakesh is a strategic advisor, solution architect and implementer of transitions and transformations. With a specialism in BPO, Shared Services and Offshoring, Rakesh has worked with CFOs, FDs and senior client executives in the private sector (including at Ernst & Young, Pitney Bowes, Orange, Barclays and RBS) and the public sector (across...
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Browne Jacobson LLP
Richard Nicholas is a Partner and Sara McNeil is a Senior Associate at law firm Browne Jacobson LLP, advising on large projects, outsourcing deals and shared services in the private and public sector. Clients include a range of local authorities, central government and FTSE 100 companies.
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sander
Implementation Manager, Finance Business Transformation
Xerox
Finance project manager with accounting focus, and a broad experience in various areas of corperate finance such as MFG, supply chain, legal and (in)direct tax both domestic and international. Proven track record in delivering cross functional, international oriented finance project implementations. Specialties: Lean Six Sigma Green Belt...
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Becky Schultz
Director
ISG
*Accomplished Executive and collaborative global business enabler specializing in Strategy Development & Execution, Transformation & Optimization, Demand Generation, and Creating/Driving sustainable growth & culture change*20+ Years experience in ITO/BPO and Strategy/Advisory Serviceswith deep domain knowledge in Healthcare, F&A,...
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Jim Scully
President
Shared Services Institute
Jim Scully is the founder of the HR Shared Services Institute, and a leading shared services consultant based in Atlanta, Georgia.  He works with companies globally to evaluate, design and implement value-driven HR service delivery models that tailor world-class solutions to meet the specific needs of client organizations.  Prior to...
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Phil Searle
Managing Director
Chazey Partners
  Phil Searle is the Founder and Managing Director of Chazey Partners, which provides expert business advisory services in Finance, Shared Services, Business Process Outsourcing and Technology. Phil is on the Editorial Board for Shared Services News (a publication of the Shared Services & Outsourcing Network) and is an Advisory...
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Naomi Secor
Director, Americas & Europe
Shared Services & Outsourcing Network (SSON)
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Mr. Mark Seethaler
Global Payments Manager
LDS Church Treasury Services
  Managing payments for a truly global organization is a challenge that is met by operations, IT, and Treasury Services process ownership.  Technology and teams combine to refine processes, set and achieve efficiency goals, and proactively address the opportunities presented within today’s dynamic global environment.  Mark...
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Mark Seethaler
Global Payments Manager
LDS Church Treasury Services
Managing payments for a truly global organization is a challenge that is met by operations, IT, and Treasury Services process ownership.  Technology and teams combine to refine processes, set and achieve efficiency goals, and proactively address the opportunities presented within today’s dynamic global environment.  Mark...
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Arthur Seidl
Vice President, Global Business Process Optimization, Finance & HR Services
Deutsche Post DHL
Arthur Seidl is the Vice President of Global Business Process Optimization, Finance & HR Services, Deutsche Post DHL. This is a captive Finance and HR provider for the DPDHL group - and Arthur is responsible for Business Process Optimization, Six Sigma, Lean. There are about 4000 FTEs across four larger and multiple smaller centers.
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Anirvan Sen
Experienced SSO and BPO practitioner
Anirvan is an internationally recognized thought leader and brings over two decades of transformation and operations experience in organization transformation, shared services and process excellence. His specializations include setting-up and creating captives, green-field business process outsourcing, operational excellence and global process...
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Neil Serjeant
Global Business Services
Previously with: GlaxoSmithKline
LinkedIn: https://www.linkedin.com/pub/neil-serjeant/1a/868/aa6
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Ehsan Shammasi
Head – HR Shared Services
Al Tayer Group
Name: Ehsan ShammasiTitle: Head, HR Shared ServicesOrganization: Al Tayer GroupLocation: United Arab Emirates - DubaiTime in current position: 4 years (9 years total with the same organization)Previous roles/organizations: HR Manager with Al Shaya GroupResponsibility: Managing the HR Shared Services for the Group companies and its joint ventures...
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Ehsan Shammasi
Head – HR Shared Services
Al Tayer Group
Name: Ehsan Shammasi Title: Head, HR Shared Services Organization: Al Tayer Group Location: United Arab Emirates - Dubai Time in current position: 4 years (9 years total with the same organization) Previous roles/organizations: HR Manager with Al Shaya Group Responsibility: Managing the HR Shared Services for the Group companies and...
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sheridan
Managing Director
Connected Insight
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shifflet
Vice President, Shared Services
iHeartMedia
Charles Shifflet is the Vice President of iHeartMedia’s shared services organization responsible for the strategic and operational performance of the credit to cash process. Charles has more than 20 years of experience designing, implementing, transforming, and managing multiple facets of shared service operations. He has been leading and...
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Mihir Shukla
CEO
Automation Anywhere
Mihir is a visionary in the automation space, having helped define a new, multi-billion dollar market category for robotic process automation (RPA). With the aim of constantly producing and innovating on automation software that facilitates a continuous cycle of automation, Mihir leads the charge in driving billions of dollars in savings to...
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tuomo
Strategic Partner, Robotic Process Automation Concept Owner
Nordea
Tuomo Sievilä is Strategic Partner, Robotic Process Automation Concept Owner at Nordea
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Simona Simion-Popescu
Business Services Organization (Shared Services) Director
Coca-Cola Hellenic BSO
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Director of Outsourcing Relations & Shared Services
ModusLink Global Solutions
Robert Simon has an extensive background in shared services and has been a director of an SSO in companies that range from one to seven billion dollars in annual revenue.  His primary responsibilities were to manage, lead and establish the vision for the entire shared services operations as well as market and promote the business...
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Craig Simpkins
Global Process and Finance Service & Delivery
Johnson Control
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Scott Singer
Global Chief Procurement Officer
Rio Tinto
 Scott Singer is the Global head of Procurement for Rio Tinto.  He is responsible for implementing sourcing strategies and executing supply agreements for the Rio Tinto Group businesses.  In addition he leads a shared services team supporting all buying, inbound logistics and warehouse management operations.  He is supported by...
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Neelaksh Singla
Head of HR Outsourcing Business
Wipro BPO
  A Business Manager driven by entrepreneurial spirit and have successfully lead acquisition, implementation & delivery of engagements across diverse service lines, Neelaksh has spent over 12 years in the outsourcing industry in roles spanning across Program Management, Business Development, Deal Structuring,...
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niclas Sjoswald
Chief Group Operations Officer
Getinge Group
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Paul Slovin
Executive Director, YMCA Shared Services, Inc
YMCA
Paul has experience in procurement, inventory management, business development, merchandising, planning, sales and general operations. He is currently the Executive Director of YMCA Shared Services, Inc. and is responsible for leveraging and maximizing the combined purchasing power of 37 YMCA facilities in Massachusetts.  Prior...
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Stephen Smith
VP EMEA Shared Services
Covidien AG
Stephen Smith is a graduate of Cambridge University and London Business School.  His career has spanned strategy consulting, change management, programme management and leadership roles in IS and Shared Services.  He spent four years in Hungary running Diageo’s global finance shared service centre in which time the operation grew...
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Executive VP
Diageo North America
  Guy L. Smith has been Executive Vice President of Diageo North America, the world's leading premium drinks company, since 2000. He is responsible for all internal and external communications, government affairs, reputation management, public policy and corporate social responsibility. Smith was previously in the Clinton White House...
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Dean Smith Zurich
Former: Global Head Shared Services Solutions – Finance Operations
Former: Zurich Insurance
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Director of Strategic Contract Management
BC Hydro
Donia Snow is Director of Strategic Contract Management at BC Hydro. In this newly created position Donia is responsible for managing BC Hydro’s commercial relationships with its strategic business partners, including Accenture Business Services for Utilities (ABS-U) and BC Transmission Corporation (BCTC). Donia also assists the...
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Jitka Soskova
Global Director HR Administration and Payroll
Philips
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Roel Spee is Global Leader of IBM-Plant Location International and has over 20 years of experience as a consultant advising corporate executives where to locate businesses around the world. He coordinates these services of IBM-PLI on a global basis working together with consultants and experts in North America, Europe and Asia-Pacific.
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Doug Spence
Business consultant
Spence associates
Doug began his career in Finance as an Accountant with Rolls Royce, and then subsequently spent 11 years with the Mars Corporation holding senior European Sales and International General Management roles across the four main divisions of the Group. Doug set-up his own Training and Consultancy firm  in 1993 and has since worked with some of...
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marios
CEO and Co-founder
Softomotive
Marios Stavropoulos, Co-founder and CEO, of Softomotive, supporting organisations that need to get the most out of their enterprise automation. Trusted by more than 6,000 companies worldwide, Softomotive is one of the leading Robotic Process Automation providers.The company has been operating for more than 10 years in the software automation...
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  Dr. Marcell Vollmer is Vice President, Global Finance Projects, at SAP AG. He is head of global project management for all strategic projects in finance (e. g. developing global finance SSOs, integration of finance processes and systems). Before that, he was manager for post-merger integration projects of DHL Express and...
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Stops
Global Director Service Centers
NSG
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Kiran Sundararaman
General Manager, Head of Procurement and Logistics Shared Services
Robert Bosch Engineering and Business Solutions, I
  About Kiran Sundararaman Kiran heads the Business Processes (Purchase and Logistics) and Translation services functions at Robert Bosch Engineering and Business Solutions (RBEI). He heads the team that is responsible for delivery of services in the areas of Supply Chain Management, Project Management, language translation, and...
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Prakash Hariharan and Susmita Kanjilal
Genpact
Genpact
Prakash Hariharan is VP and enterprise MDM practice head and Susmita Kanjilal  is AVP MDM practice with Genpact, a consulting company focused on transforming and running business processes and operations, including those that are complex and industry-specific.

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Aishwarya Tandon 4
Research Analyst
SSON Analytics
Aishwarya Tandon is a Research Analyst at SSON Analytics where she is responsible for developing data tools and creating visual interactive reports showcasing the SSO landscape across different regions. She manages the City Cube – a data tool that compares locations across multiple key variables – and the Intelligent Automation Universe,...
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Susheel Tanwar
Finance Director, Shared Services Center
Juniper Networks India
Susheel Tanwar is a finance professional with extensive experience in building global, scalable shared services centres including all finance tracks O2C, P2P, A2R, FP&A in addition to marketing analytics. He leads in devising strategy and rigorous execution, designing service delivery models, people management, business excellence and...
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Madhukar Tata
Delivery Lead - Business Transformation Services
Infosys BPO
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Bryce Tawney
Senior Director, Finance Lead for Integration
Halliburton
Bryce Tawney has held shared services leadership roles for oilfield services giant Halliburton for the past seven years. He recently stepped into an M&A finance integration lead role where his recent focus has been to quickly learn best practices and keys to successful integrations. From a multitude of resources he has quickly...
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Rita Thies
Shared Services Practitioner
Rita Thies is an experienced, highly versatile business leader with strong expertise in all Finance functions. She  started her career in business analytics and financial planning in the IT and Consumer Electronics divisions of global enterprises.  She then moved on to work as European Financial Controller for an american consulting...
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Clarence Ti
Chief Executive
Vital
Clarence was appointed as the Chief Executive of Vital on 2 January 2010. Within public service, he has served on the Economic Development Board in Singapore and in the United States, where he was Director of the San Francisco Centre; the Singapore Land Authority, where he was Director of Land Business & Management; and the Ministry of Law,...
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Director People & Organizational Development Servi
Dermot's job is “looking after the team that does all the doing bits of HR” ranging from recruiting 500 people per week to paying 160,000 employees every week and all points in between! Dermot joined Royal Mail as Treasurer 17 years ago. He has gone on to hold a variety of finance roles before “graduating” to P&OD...
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tony sayer
VP Assistant Corporate Controller
Parker Hannifin
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Dick Traina
BancTec
BancTec
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Geoffrey Tumlin
Founder and CEO
Mouthpeace Consulting LLC
Geoffrey Tumlin is the author of Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life. He is the founder and CEO of Mouthpeace Consulting LLC, a communication consulting company; president of On-Demand Leadership, a leadership development company; and founder and board chair of Critical Skills...
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Thomas Tunstall
Advisory
ACS
Thomas Tunstall, Ph.D. is co-chair of the Dallas IAOP Chapter, advisory liaison at ACS, and a business advisory board member for Insight Technologies. He is a former senior manager with BearingPoint (formerly KPMG Consulting) and recently published a book entitled Outsourcing and Management (Palgrave 2007). He also served as...
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Raymond Tyne
Practice Director – F&A
Wipro BPO
Raymond Tyne comes to Wipro with over 23 years of experience in finance & accounting, shared services and outsourcing.  As Practice Director - F&A he is responsible for growing the F&A service line for the BPO business.     He is a seasoned executive with a proven track record in finance & accounting, business...

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Monika Valtwies
Director GBS & NEA Accounting & Controlling
Siemens
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Patsy Van Hove
Manager – Global Location Strategies
IBM Global Business Services
Patsy Van Hove is Manager of IBM-Plant Location International. During 12 years of experience in location advisory services, Patsy has been involved in a wide range of strategic location studies for major international clients, assessing locations worldwide. She has particularly gained expertise in advising corporate clients on where to establish...
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Viji Varghese
Head - Business Excellence & COE Head - Robotic Process Automation
ANZ
Viji Varghese runs the Robotics Program at ANZ, as Head of CoE for Automation.He runs an operation that is a blend of a human, and a digital workforce: he leads a team of around 65 specialists in areas spanning Automation, Business Transformation and Business Support. He therefore manages the full life cycle of Automation.His key strengths include...
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Atul Vashistha
Chairman & CEO
Neo Group
Atul is Chairman and CEO of Neo Group, a firm he founded in 2007. Neo is a leading “emerging markets and outsourcing” advisory and supply risk monitoring firm. His other firm, Best Outsourcing Jobs, was founded in July 2009 as a global online outsourcing focused employment solution. All these firms collaborate under his umbrella...
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Ajit Velu
Customer Experience Lead – HP GBS EMEA
Global Business Services – EMEA, HP
Ajit is a Business Manager with multi-functional experience in multiple industries and countries. He is currently responsible for elevating the Customer Experience of GBS clients and end-users. This involves developing the customer experience vision & strategy, creating a customer centric culture and embedding customer focus at the...
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Dirk Verburg
HR Director
Covidien
Dirk Verburg is the HR Director for Covidien, a global company in the Medical Devices industry with more than 40.000 employees and a turnover of more than USD 10 bn/year. Prior to Covidien, he worked for Swiss Re as HR Director Western Europe where, amongst other things, he managed Swiss Re's HR Shared Service Center for Western Europe....
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Kate Vitasek
University of Tennessee's Center for Executive Edu
Author, educator and business consultant Kate Vitasek is an internationally recognized innovator in the practice of supply chain management and outsourcing.  Vitasek’s approaches and insights have been widely published in respected over 300 academic and trade journals and five popular books, including Vested Outsourcing: Five Rules...

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Adam Walls
Proservartner
Proservartner
A senior leader and deliverer of change who is able to engage at all levels of the organisation and act as ‘boundary crosser’ for all change. With the experience of designing, delivering and leading EMEA wide initiatives in leading companies in BPO, Telecoms, Banking, Local Government, Finance (SOLVENCY II) and Data (Reuters)...
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Interim Manager
Jon Ward ACMA is an independent Interim Manager whose assignments have included a variety of roles for some of the UK's most successful shared service operations including the award-winning Marks & Spencer's Finance operations and Royal Mail's HR and Finance SSC's. Jon has over 10 years' experience of leading Change...
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J watson
Product Marketing Director
Neocase Software
Jim Watson is currently the Director of Product Marketing at Neocase Software. Jim has 25 years of experience helping organizations automate business processes and reduce operational costs through information systems. His particular focus has been on the implementation and use of Customer Relationship Management and Customer Service solutions to...
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NelsonHall
NelsonHall provides buy-side and sell-side organizations with research, analyses and advisory support in front office. The firm covers a wide range of industries including financial services, government and utilities sectors, and tracks worldwide and regional BPO activity.
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Carmen Wey
Carmen Wey created HR IT Shared Services operations at Novartis in 1999; the division today caters to all Novartis' affiliates within Switzerland and a growing number within other European locations. Prior to this, she was Vice President - Head HR Infrastructure & Finance at Credit Suisse First Boston, implementing...
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Philip Whelan
Head of Sourcing & Transformation
BP Global Business Services
 
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Kevin Whittingham
Product Manager
Blue Prism
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Kevin Whittingham
Product Manager
Blue Prism
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Paul Wickens
Chief Executive - Enterprise Shared Services
Northern Ireland Civil Service
  Paul joined the Department of Finance and Personnel in the Northern Ireland Civil Service to create and lead a new multi-functional Shared Services Organisation - Enterprise Shared Services (ESS). Since it's inception, ESS has created shared services in IT, HR and Finance.  In June 2012, Government Estates and Properties...
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Lars Wikstrom
Former Director and Enterprise Architect Finance IT
HSBC
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wilde
Director Shared Services
iHeartMedia
Matthew Wilde is a Director for the shared services organization at iHeartMedia responsible for the day to day operations in the credit, cash applications, collections, reporting and RPA teams.Matthew has been managing operational teams for 16 years while continuously leading process improvement efforts. He has been with iHeartMedia for 5 years;...
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Director of Shared Services
COLT Telecommunications
Kirk Wilkenson is Director of Shared Services for COLT Telecommunications, a leading European provider of business communications. Kirk is leading key transformation initiatives for COLT to improve service, efficiency and control in back office functions. He recently led COLT’s programme to establish a captive Finance SSC in...
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Natalie Williams
Producer, SSOW Australasia
SSON
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John Willmott
Founder & CEO
NelsonHall
  John is the founder of NelsonHall and has been CEO since its inception in 1998. He has developed the company to its present position as the leading BPO analyst firm globally and remains actively involved in the delivery of client assignments. He has personally covered the BPO market since 1992, leading well in excess of a hundred...
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Eva-Maria Winteroll
Producer – Shared Services & Outsourcing Week Germany
SSON
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hans IKEA
Project Lead, IKEA HR Service Centre
IKEA
Hans, HR project lead at IKEA, has held several positions in the company, including Payroll Specialist and Organizational Management Specialist. These provide him with a unique perspective in understanding the needs of IKEA’s employees and the details of their internal processes.   
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Adam Witty
Advanced Media Group
Advanced Media Group
Adam Witty is the Founder and Chief Executive Officer of Advantage Media Group. What began in the spare bedroom of his home is now an international publishing and online learning company.  Adam is the author of "21 Ways to Build Your Business with a Book," "Log On and Learn" and co-author of "The Book Itch: Do...
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Russell Workman
Senior Operations Director
eviCore

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Liu Xiao
Shared Services Specialist – Asia
SSON

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  David Yeoman is the creator and founder of the ROOTS SHOOTS FRUITS Performance Change Programs, which develop sustainable value creation in business organizations. The program has been described as positive psychology and transforms organizations by ‘Creating a Culture of Operational Excellence.’ David is...

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Head of Shared Services for Accounting
Heraeus Group
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Edwin F. Zambrano
Head of IT Service Management
Goodman Group
  Edwin's role revolves around the implementation and management of end-to-end delivery of IT services to the Goodman business. This includes IT services that are globally outsourced (Service Desk, Field Operations, Database, Remote Infrastructure Management – Server, Storage, Network and Security). Service delivery encompasses...
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Tom Zbaren
President & CEO
beyondthehedge
Tom has over 30 years of success working with small to medium-sized companies in strategy, planning, marketing, and sales force mobilization, with emphasis on leveraging digital marketing and social media channels.  With offices in Seattle, WA and New Delhi, Tom and his colleagues provide services to SMBs and work with leading Outsourcing and...
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Jeff Zwier
Vice President
ABN AMRO Services Company, Inc.
Jeff Zwier is Vice President of Enterprise IT Architecture / Technology Risk Management Communications at ABN AMRO Services Company, Inc. Jeff manages a shared service providing communication assistance to senior technology managers within ABN AMRO North America and assists technology executives, managers and project leaders with message...

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By Glenn Remoreras and Ibrahim Jackson
  About the Authors: Glenn Remoreras Glenn is a technology and business process expert with international and hands-on management experience in a senior IT management role. He currently heads Corporate IT and Supply Chain Process Evolution at CEMEX in the US. He spearheads IT strategic planning sessions and conducts workshops on...
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Joan Walker is a senior consultant for TayganPoint Consulting Group. She has over 20 years of experience driving both business process and IT solutions to support global business strategies for large corporate clients. She is a senior organizational leader with proven ability to build, motivate and lead diverse global teams to achieve program...

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Paul de Quaasteniet
Business Transformation
Paul de Quaasteniet is a principal consultant at New Zealand’s premier technology consulting firm, Tomorrow, specializing in business transformation. Paul has worked on a number of change programs and projects in the Middle East, Asia and New Zealand.   E-mail address:paul.dequaasteniet@tomorrow.co.nz Phone Number:+6421379401

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Riette le Roux, Head, Africa Support, PeopleServe, HR Shared Services Standard Bank South Africa

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Alexander von Thielmann
CFO and Senior Vice President, Siemens Shared Services
Siemens AG
https://www.linkedin.com/in/thielmann-alexander-b8a0395

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SSON interview with Rochelle Hood
  Rochelle Hood serves as Global Head of Communities and Process for SSON where she is responsible for enhancing member value and experiences.   Rochelle has managed operations and led projects in multiple disciplines including Shared Services, Call Center Operations and Information Services.  She is a certified Project...

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Anonymous Diarist – Putting the Fun in Shared Services
The diarist is responsible for cross-functional shared services operations inside a global shared services organization. He is responsible for managing all services coming into and going out of shared services, shared services strategy development and execution, business continuity management, process optimization, automations, program management...