SSON Articles

Our articles are written by some of the best practitioners in the business, and outline their own shared services and outsourcing stories, lessons learned, pitfalls to avoid, and best practices. Ordered into categories by function and topic, a huge range of articles is accessible through the menu to the left. Regularly refreshed and constantly expanding, this library represents an indispensable resource for all shared services and outsourcing professionals.

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Never put yourself in a position that could lead others to question your character, your trustworthiness, or your integrity.

Your SSO is doing a lot more than that. A panel of industry veterans at SSOW 2012 in Orlando sits down on stage to discuss where data management is going…...

With seasonal demand for labor and a large part-time workforce, how does Vdara manage its talent pool? By knowing what motivates staff and focusing on transferable skills.

The single biggest attribute shared services leaders need is “to think like your business partner,” according to Shawn Banerji from leading executive search firm Russel Reynolds.

While Blake marvelled at the Tiger’s “fearful symmetry,” I was astounded listening to Genpact’s Tiger – what he describes does not sound like BPO anymore...

What's the secret? Self-service technology and case management tool further optimize HR service delivery at Coca-Cola Refreshments...

Without an ERP in place, and straddling multiple individual properties, automating processes became crucial to driving standardization across the MGM Resorts International finance functions.

We invite the six LEADING sell-side/provider experts to a game show … and along the way, we put them under the spotlight! Two buy-side leaders ask them the questions we all want to ask!

With 30+ factories in China, ABB’s first priority was a standard ERP system. The SSO strategy reflects the decentralized corporate model, whereby countries make their own decisions...

Trends in shared services, outsourcing, and third-party business and IT service markets, gleaned from KPMG's own field advisors and leading global service providers.

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"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services

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