With five shared services across the globe supporting Maersk’s world-wide shipping business, any systems failure would be costly. Kristina Beckendorf describes the careful planning that goes into contingency preparations ...

Everest predicts the procurement outsourcing market will increase to around $175 billion within a few years. Clearly, procurement outsourcing is not going away. But, given remuneration is invariably a gain-share model, what incentive is there to ensure buyers are getting real value?

For me the most remarkable comment in three days of discussions at this year's SSOW event in Amsterdam came from George Connell, telling the story of Shell's success in its global shared services strategy...

Competitive about providing top marks in Customer Service – and fueled by hazelnut coffee, meet Charmer Sunbelt’s Megan Carbary – Customer Care Specialist...

Food ingredients provider Tate & Lyle is to establish a global shared services centre in Lodz, Poland...

Every week, we put a management challenge to our “Relationship Expert,” who’s built a successful career out of teaching people how to interact more effectively at work. The secret is knowing your own style – and adapting it to that of others.

Do you know where you’ll be hiring your next winning team? With the sourcing landscape having shifted significantly over the last few years, it’s time to update your reference files…...

Siemens’ Global Shared Services CEO, Michel E. de Zeeuw, on the amazing potential of tomorrow’s sourcing world: Supply Chain Management & Analytics, Warranty and Spare Parts Management, M&A Analytics, Legal Services, and Marketing Intelligence...

Survey points to missed opportunities for cost savings, customer connections...

Designing a truly Excellent Customer Service capability: Charmer Sunbelt Group leads the way in the 2011 Excellence Awards. Read about their 3 keys essentials to establishing a world class Customer Service center, and which Six Sigma Tools made a difference in the design stage...