Shared Services at Sanofi-Aventis developed to help the business grow through its M&A activity. What can you learn from this?

In light of the never ending demand for greater efficiencies and cost cutting, one has to ask a fundamental, if painful, question: what is the value of human beings— and, in particular, American human beings — in our new economy?

This week’s RPO and e-Recruitment Forum 2011 (re)introduces… (drumroll)... the “Human Age”...

This week’s RPO and e-Recruitment Forum 2011 tackles Social Media as the Big Green Giant...

The BPO and shared services market employs a significant number of the younger generation with the model being to replace the host country staff that may have been carrying out for example Finance activities for 10 – 20 years. This is done through an in depth planning cycle, robust process documentation and a detailed training regime, but in order to be successful, there is a key dependency on the quality of the people...

The Post-it Note was discovered as a result of a failure. What does this teach us? That we need to give our staff the room to try new things, to innovate, without fear of failure. Empowering 3-Minute Coaching Sessions...

How do you manage the peaks and troughs of staff energy and productivity? What should you look out for? Some easy tips to avert melt-downs, recognise the “strain zone,” and build a better team...

IBM Philippines and the Board of Investments (BoI) have signed a memorandum of understanding for the establishment of a training facility for a multilingual BPO workforce...

Want to move your staff onto “tier zero” resolution? Have you automated HR but are still getting too many calls? Unisys’s Nadine Hogan shares lessons learned on: ticket reviews; writing in simple English; smart partnering (in this case with Enwisen); and simply forcing the issue…...

French drugmaker Sanofi stated that it has appointed Greg Irace to the newly created role of senior vice president, global services...