WNS, the third-largest business process outsourcing (BPO) company in India, is planning to set up delivery centre in the US following a high unemployment rate and demands from clients to have onshore presence...

Xerox reported second-quarter total revenues of $5.61 billion, a 2% increase compared to the prior year with net income increasing 41% to $319 million from $227 million last year...

Last Thursday, July 21, NASA said goodbye to its Space Shuttle Program, after it returned from its 135th mission. SSON would like to commend NASA for its role in furthering our knowledge of space, and specifically NASA’s outstanding shared services team – which has contributed many articles to our website over the years...

How do you share the message that you are moving from a site-based to a global structure for services delivery? Who needs to know? And in what order?

Every day we hear about the risks that foreign firms face when doing business in China, but what about the Chinese experience of dealing with foreign firms? Are the issues really so one-sided?

Those in the know will not be surprised by the news that the focus on vertical (domain specific) processes is greater than ever before, with providers developing specific solutions for each of the vertical industries so that they can provide the custom knowledge and insight to their client portfolio.

The company’s latest service, Microtask Forms, harnesses the power of crowdsourcing to digitize paper forms.

Building a best-in-class shared services organization is not enough. You need to understand the critical link between the Business and the SSO. Kelly Services’ VP of Shared Services, Kathleen Bienkowski, offers pointers...

Taking advantage of SSON’s SSOPRO course to strengthen their skill set. Who are the people signing up for SSOPRO? What are they getting out of it? How are they applying what they’re learning? We’re delighted to introduce…...

And how is it different in an outsourcing vs a shared services model?