BBC Looking for Offshored Centers Coming back Home...

Um die Effektivität und Qualität der Financial Shared Service Center dauerhaft zu gewährleisten ist das Wissen um Zukunftstrends und Innovationen unentbehrlich.

After graduating from SSON’s SSOPro course, Jennifer Palmer, Director Program Delivery at ServiceFirst, Sydney, Australia saves A$400,000 on procurement improvements...

Outcomes-based contracts are on the rise. But before you can manage external services you need to get internal control. Easy, right? Jane King, Deputy Commissioner for Customer Service and Solutions, Australian Taxation Office sits down with SSON to discuss changes in Public Sector Sourcing...

Busting the myth that an evolving global outsourcing landscape may sideline India in favour of “newer” arrivals, the NASSCOM Foundation’s CEO says India is sustaining its leading position in this space by pushing “inclusiveness and innovation”: Emerging rural operations are filling the need for low-cost transactions while the urban centers are focusing on client value. This means that companies should nevertheless regard India as a permanent piece of their global services delivery strategy.

Don't let the reality of your practical work environment deter you. Here's how the academic world - blissfully untroubled by P&L - sees sourcing...

Combine winning strategies from centralised and decentralised models. What you’ll gain from this: leadership and local ownership...

While we are hearing a lot of talk about Procurement Shared Services from the corporate side, the public sector may be a step ahead on this one...

The BPO and shared services market employs a significant number of the younger generation with the model being to replace the host country staff that may have been carrying out for example Finance activities for 10 – 20 years. This is done through an in depth planning cycle, robust process documentation and a detailed training regime, but in order to be successful, there is a key dependency on the quality of the people...

Can you imagine a driverless train with no end-destination? No? Well, don’t do that to your company. Learn how to deploy leadership and communication to ENABLE change management. And bypass at your peril!