SSON Articles

Our articles are written by some of the best practitioners in the business, and outline their own shared services and outsourcing stories, lessons learned, pitfalls to avoid, and best practices. Ordered into categories by function and topic, a huge range of articles is accessible through the menu to the left. Regularly refreshed and constantly expanding, this library represents an indispensable resource for all shared services and outsourcing professionals.

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With five shared services across the globe supporting Maersk’s world-wide shipping business, any systems failure would be costly. Kristina Beckendorf describes the careful planning that goes into contingency preparations ...

There are a number of organisations that have already offshored or outsourced a number of their business functions, which leads to a discussion about what comes next...

Every day we hear about the risks that foreign firms face when doing business in China, but what about the Chinese experience of dealing with foreign firms? Are the issues really so one-sided?

Michael Lockard (left) and Arron Baxter (right), Walmart Financial Shared Services, review SSOPro … an online resource for your shared services and outsourcing team...

How to make the most out of your communications skills. SSOPro debates the challenges associated with communicating across cultures...

Genpact announced that effective from June 17, 2011, NV “Tiger” Tyagarajan will become the President and Chief Executive Officer of the company and will be appointed to the Board of Directors.

Building a best-in-class shared services organization is not enough. You need to understand the critical link between the Business and the SSO. Kelly Services’ VP of Shared Services, Kathleen Bienkowski, offers pointers...

And how is it different in an outsourcing vs a shared services model?

Patrick Cassity, Global Shared Services Leader for Owens Corning, discusses the decision to move from “build” to “buy” – and how to manage the jobs transitions that come with outsourcing...

Two judges Chris Gunning, VP Global Shared Services, AMSSC and Philip Whelan, Managing Director, Business Service Center, Europe, BP tell us why Michel E. de Zeeuw won the "People’s Choice -- Contribution to Industry" Thought Leadership Award...

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Shared Services & Outsourcing Exchange APAC
February 20 - 22, 2012

10th Procure-To-Pay
February 27 - 29, 2012

Shared Services & Outsourcing Colombia 2012
February 27 - 29, 2012

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"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services

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