SSON Articles

Our articles are written by some of the best practitioners in the business, and outline their own shared services and outsourcing stories, lessons learned, pitfalls to avoid, and best practices. Ordered into categories by function and topic, a huge range of articles is accessible through the menu to the left. Regularly refreshed and constantly expanding, this library represents an indispensable resource for all shared services and outsourcing professionals.

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Who’s going to be leading the Australian shared services debate this year? And what are the leading initiatives?

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As “optimizing” outweighs “scaling”, and an increased connectedness across organizations means shared services touch more of the business, the focus is on process.

Who’s the man behind Novartis’s HR operations in China? He likes Italian authors and food, but has a Dutch-sounding name. Find out more...

Is this the way of the future? CoreLogic sold its Indian captive shared services operations to Cognizant, last year – for approximately $50 million. SSON asks Mike Whiting, VP of Global Delivery, what drove this change of strategy.

Transforming to a new global organization structure meant P&G had to get its people on board. More than that. They had to be “empowered, enabled, and energized.” How, you ask?

Australia needs to tap into global best practices as fast as possible – and outsourcing offers one solution...

“Managing the Business of Government” – which of us could not be aware of the challenges posed to the U.S. Department of Health & Human Services’ Program Support Center? Carol Maloney, Service Manager, tells it as it is...

5 experts from NASA share their learnings – not about outer space, but about getting better marks on customer service...

Who’s leading the Australian shared services debate in 2012? Well, Donal Graham, for one. In a frank interview with SSON’s Barbara Hodge he outlines labour market challenges Australia is facing.

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10th Procure-To-Pay
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Shared Services & Outsourcing Colombia 2012
February 27 - 29, 2012

16th Annual Shared Services & Outsourcing Week 2012
March 07 - 09, 2012

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