Q&A Forum

Our Q&A Forum allows you to leverage the combined knowledge and experience of our global network and benefit from its collective wisdom. Ordered into five comprehensive categories, you can post any shared services or outsourcing concern you have and review readers’ comments.


Latest Questions

Strategy and Governance

Method for budgeting and charging businesses?

What method do SSCs use for budgeting and charging the businesses they service. e.g. is a budget set by their function and are they charging the business, or do they create the budget and charge out for actual services performed or charge out by number of employees supported?

Andy Kelsey,

Comments1 answers

Process and Technology

Method for budgeting and charging businesses?

What method do SSCs use for budgeting and charging the businesses they service. e.g. is a budget set by their function and are they charging the business, or do they create the budget and charge out for actual services performed or charge out by number of employees supported?

Andy Kelsey,

Comments1 answers

Customer Satisfaction

Method for budgeting and charging businesses?

What method do SSCs use for budgeting and charging the businesses they service. e.g. is a budget set by their function and are they charging the business, or do they create the budget and charge out for actual services performed or charge out by number of employees supported?

Andy Kelsey,

Comments1 answers

Globalization

E-learning in Shared Services?

Does anybody have an academic study on the use of e-learning in shared services ?

Agostinho S Pinto, Professor, UMINHO,

Comments0 answers

People and Culture

Metrics

What types of reports do you provide to your HR clients and with what frequency? Thank you.

Sue, Lead HR Shared Service Center, US Banke,

Comments2 answers

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