Follow us on
Join us on
Find us on
Watch us on
Our Q&A Forum allows you to leverage the combined knowledge and experience of our global network and benefit from its collective wisdom. Ordered into five comprehensive categories, you can post any shared services or outsourcing concern you have and review readers’ comments.
SSC reference
Hi there, I need some help with identifying good shared services related literature that can be found online or can be remotely accessed in any way. If there is someone out there who is professionally or academically involved in SSC and knows good references, please let me know. Your help will be greatly appreciated. Regards Omer
Omer Softic, SSC Program Manager, Caterpillar,
0 answers
Difference between a CoC and SSC?
What's the difference between a Center of Competence and a Shared Services Center?
Patsy van Howe, IBM Global Business Services,
Europe Call Center Telephone
For those who have established call centers in Europe - can you tell me what telephone systems and / or network functionality you have deployed to allow employees to call a toll-free number in one country and be routed to a call center in a different country?
Karen Sansone, Global HR Process & Technology Leader, Becton Dickinson,
Where is the Value in Online Networking at the Executive Level?
The growth of social networks and tools such as LinkedIn, Facebook, Twitter etc has revolutionized the way we interact with our customers, peers and service providers, but the question of value is often brought to the table, from the executive level, when looking at these same social tools i.e. how can social tools deliver bottom line impact and drive organizational growth [in the Shared Services]
Chris Gayner,
3 answers
Please note: That all fields marked with an asterisk (*) are mandatory.
Finance Transformation Europe February 14 - 16, 2012
Shared Services & Outsourcing Exchange APAC February 20 - 22, 2012
10th Procure-To-Pay February 27 - 29, 2012
"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"
The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.
I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.
I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.
Keep up the great work. Best wishes to the entire INHOUSE TEAM.
The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.
I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!
In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.
HR Outsourcing
Benchmarking
Outsourcing
Shared Services Centres
To take part in Health Check, please complete the application form below:
More about SSO Pro: SSO Pro combines benchmarking, training and networking in a sophisticated cloud based environment. Collaborate and share best practise with your global peers online 24/7 - 365 days a year. SSO Pro empowers Heads of Shared Services to make the right decisions.