Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
The Hidden Costs of Intercompany Inefficiency
March 03 by SSON Research & AnalyticsA new report highlights the extent to which inefficiencies in intercompany are impacting time, cost and closing the books.
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
Weighing Up The Pros & Cons Of Process Mining
January 24 by Beth BrownFor many organizations, process mining can be an invaluable strategy to streamline business processes. Although it can help understand day-to-day activities and identify inefficiencies, organizations...
How To Engage Teams in Continuous Process Improvement
November 01 by Beth BrownOn October 17-18, 2023, SSON hosted the Process Mining & BPM Digital Summit. The summit aimed to demonstrate to attendees how to “do more with less” through process optimization. The second...
How Has Process Mining Developed In 2023?
October 25 by Beth BrownThis session from the Process Mining & BPM Digital Summit discusses the evolution of process mining and the future role of generative AI...
Postcards From the Edge of GBS: Find and Prioritize the Right Solutions
October 20 by Tim PalmerIn this post, Tim Palmer discusses two simple techniques from the field to help pick the right areas to work on: selecting and prioritizing where to play, and key features of a pragmatic portfolio man...
The Rise of Front and Middle Office Process Outsourcing
October 19 by Bob CecilBusiness services organizations are continuing to add scope beyond traditional back office functional processes.
Discovering the Hidden Potential of Generative AI
October 16 by SSON EditorIn order to better understand what Generative AI can truly do for organizations, the SSONext podcast is sharing one of our top sessions from last month's Intelligent Automation World Series online eve...
From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization
September 28 by Evan BeebeCreating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...
Transforming CX and EX With Generative AI
September 27 by SSON EditorRecapping a timely session from the IA World Series focused on how conversational and generative AI can uplift both the customer and employee experience.
Staying Sustainable: 3 Ways GBS Can Continually Reaffirm Its Value
September 26 by Evan BeebeThere is little doubt that the Global Business Services (GBS) Model is on the rise globally, which is why the following will analyze the three ways GBS can continue its growth by reaffirming its value...
Guide to Driving Continuous Improvement With BPM and Process Tools
August 31 by Evan BeebeIf GBS intends to drive organizational efficiency, it needs to begin by constructing a BPM initiative and bringing in solutions that give organizations process visibility they have yet to discover.