Successful Transformation: A Business-focused Approach to Process Management

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This FREE webinar was recorded on:
October 23, 2012
11:00 AM - 12:00 PM EST

Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. It’s the route to improved efficiency, quality and customer satisfaction. The challenge is: how do you achieve "buy-in"?

In this free SSON-hosted webinar, Renê Nibbelke, Head of Transition and Transformation Programmes for Finance Shared Services at BAE Systems, will explain how he won wide support at BAE Systems to successfully implement process improvement. He will cover:

  • The objectives of the BAE Systems Finance Transformation program
  • How transition was accelerated with a business-focused approach to process management (capturing 280 process diagrams, 220 control points and 340 work instructions across 6 different ERP systems in just 6 months!)
  • How this has provided a platform for continuous improvement, accessed today by 15,000 expense claim users and 150 shared services staff, significantly improving change management and process adoption.

Learning points will include:

  • How to determine your process management requirements

  • How to accelerate process capture and standardization with a business-focused approach

  • How to drive process ownership, review and governance by the teams who operate the process

  • How to ensure process deployment and adoption by shared service staff as well as the business itself

  • How to improve transparency and management of performance metrics and financial controls

  • How to lessen the burden of change management and training, to improve agility and make changes stick.
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.