Barbara Hodge has been with SSON since 2000, having served as editor of Shared Services News [remember hard copy magazines?] at its launch and now is responsible for SSON's online content. Barbara uses her extensive industry knowledge and network to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of ssonetwork.com, SSON’s online content portal, for which she writes articles and reports, and she regularly conducts interviews with key industry figures to ensure SSON is a one-stop shop for shared services and outsourcing resources.
Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering.
Phone: +1 904 824 3631
What is the one key Metric you want to 'move' this year? And how will you do it? We asked our Advisory Board......Full Article »
I was reminded, recently, of the widespread confusion and lack of standardization around the definition of Global Business Services, or GBS (I am in the final draft stage of our annual membership survey, and the question of GBS adoption is, of course, one we always want to ask).Deloitte defines Global Business Services as: Instead of...Full Article »
Queensland is taking the lead in data analytics. Find out what else you don't know!...Full Article »
The state of shared services today? It's a step change from last year, that's for sure......Full Article »
ABB in India, RPA in BPOs, Wipro expands Healthcare solutions......Full Article »
Our 2016 survey workbook is just out and it's the number one item on our website (new interactive format allows you to customize your view)...Full Article »
It takes an open-minded kind of leader to stay ahead – never miss an opportunity to learn...Full Article »
The market's not embracing RPA, despite what we know about it. So what's wrong?...Full Article »
The best of our monthly content on SMAC (social media, mobile, analytics, cloud)...Full Article »
November is "Robotic Process Automation" month at SSON. So we've scoured our resources for the best content to share with you. [Case Study] Robotic Process Automation at Xchanging Find out how to structure an RPA team – and how a robot named "Poppy" does what took days in just 30 minutes 4 Reasons to Add RPA to Your...Full Article »