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Download the latest reports, whitepapers and case studies from around the shared services and outsourcing space.
 
Do you have a whitepaper, case study or report you would like to share with the SSON community? Send it to  matt.harfield@ssonetwork.com for consideration.


Whitepapers

Transforming HR via effective delivery of HR Services Case Study

Mike Lapetina, VP HR Client Delivery Operations at Unisys, explains in this presentation how the organization leveraged the Enwisen multi-tier model to improve HR delivery of services inhouse

Rules of the Road: Developing a World Class Request for Proposal

Developing a world class Request for Proposal is an important first step in finding the right data center solution, with the right partners, at the right price point.  Follow the “Rules of the Road” and you will be on the right track in no time.

Source to Pay 2.0 - Drive best in class S2P performance

Only a very small number of companies achieve elite status where their sourcing and procurement organization deliver the best possible performance - measured in total cost of ownership (TCO), working capital or availability of materials. Read how you can extract maximum value from virtually every aspect of the source-to-pay (S2P) process to join this group of top performers.

BDO present:The Consequences of Non-Compliance in Global Business

A study which examines the penalties and regimes that are in place for failing to comply with regulations the world over. The responses of 67 of those countries are summarised in this report.

Increase process performance with innovative BPO services

While the growth of BPO services in Asia has been impressive, the industry must look at the use of technology to simplify and automate complex business processes instead of relying on low labor arbitrage

Passion for Purchasing

Even if you are not amongst the branding peers in your industry, you are more likely to succeed if you stick to the values of your company and communicate these, when you qualify and sign up new suppliers. This paper demonstrates how Skanska and Lufthansa AG cut costs dramitically through smart procurement.

Achieving high Performance through Shared Services

A global, cross-industry study conducted by Accenture of over 275 executives with responsibility for shared services in their organizations, uncovered that those who are masters in their shared services approach and delivery are reaping the benefits of the operating model.

7 Procurement Outsourcing Myths, Demystified

Genpact’s insights into 7 common myths can help drive best practices, set correct expectations and bring about increased success in procurement outsourcing initiatives. 

The Healthcare Dilemma: An insider Perspective

Find out how to respond to the dramatic changes in the US healthcare Administration

Technology enabled HRO Model as a Fast, Growing Platform for Your Organization in China and Asia

 A recent CDP survey stated that over 70% of companies believe HR transformation is a MUST in their strategy to accommodate an average

Invoice Automation: The CFO Perspective - Survey & Insights

The research finding's details the impact of invoice automation on the financial performance of an enterprise. It highlights the challenges and opportunities faced by organisations to streamline the Accounts Payable process and minimise the time and money spent on invoice-receipt, validation, coding, matching and approval. Finance, IT and Heads of Accounts Payable should use this research to formulate a strategy for invoice automation.

Capgemini; Where in the World? Selecting the location for your shared service centre

The factors in choosing the optimal location for your shared service organisation need to go beyond obvious considerations of tax and labour cost arbitrage. This Capgemini whitepaper explains....

Wipro Whitepaper: Improving Order to Cash Cycle

True optimization of the order-to-cash cycle requires an end-to-end view of the entire process; achieving this involves far more than fine-tuning some systems and processes. Wipro elabortaes on this process further in this paper.

Trintech Europe OTC: Reconciled to a better future?

The task of reconciliation may be at the unglamorous end of management processes but few companies can afford to ignore the perils of unreconciled accounts. Continuing its focus on OTC in Europe this Trintech whitepaper offers a fast solution....

Concur Whitepaper: Managing the T&E Lifecycle

On behalf of Concur, Aberdeen Group surveyed T&E and financial managers to identify the key drivers and challenges in moving to the next level of T&E management.

Concur Whitepaper: Travel & Expense Management

Concur demonsatrates how travellers can now have expense claims automatically uploaded to the system to process their reimbursement quickly and efficiently

Trintech: Reconciliation Software Matches Expectations

In the face of a more open EU, stringent auditing standards and Sarbanes Oxley; companies need stringent reconcialiation management skills and tools

Capgemini Whitepaper:Setting & Delivering ambitious SSC

Whether you are in crisis mode or looking to structure for the recovery, it’s highly likely that you’ll be considering your sourcing options in a bid to either release liquid assets or drive competitive advantage.

Fiserv Whitepaper: Achieving Operational Transformation

Shared services are looking for ways to leverage organizational restructuring and enhanced technology platforms

Recovery Audit and Overpayment Detection

Recovery Audit and Overpayment Detection Thanks to a challenging global economy, today’s business environment has never been more complex. Many firms find themselves struggling to stay afloat thanks to tight credit, a downward pressure on prices and reduced demand for their products and service

Neocase Whitepaper: Improving HR Productivity & Employee satisfaction through Technology-Based Case Management

Neocase Whitepaper Improving HR Productivity & Employee satisfaction through Technology Based Case Management Consider how technology can be successfully implemented within your organization in order to help manage your human resource needs. This paper identifies the functional areas for

5 Steps to Automating Accounts Payable

This white paper proposes a five-step approach to automate an accounts payable operation, describing the typical costs of processing invoices manually and the saving that can be achieved with each of the incremental steps.

How to choose an International Payroll Provider

How to choose an International Payroll Provider onClick="pageTracker._trackEvent ('Link', 'Exit', 'Intercomp Download Center Home');" This whitepaper describes 3 main reasons why multinational companies would want to switch to international payroll. It also gives guidance on choosing international pa

Enabled Business Process Outsourcing

The Business Process Outsourcing (BPO) industry is evolving from a low-cost labor option to a flexible model for transforming industry-specific processes with targeted and increasingly automated solutions.

Complying with Foreign Corrupt Practices Act (FCPA)

The Foreign Corrupt Practices Act (FCPA) was passed into law in 1977. The FCPA can be broken down into two parts, violating either of which constitutes a separate offense.

Everest Market Vista - 2008 in Review

Everest Research Institute’s Market Vista provides detailed quarterly updates on market developments such as location costs and risks, opening and divestitures of offshore delivery centers, outsourcing transactions, and supplier performance.

Your Shared Services Organization is only as strong as you make it

Your Shared Services Organization is only as strong as you make it onClick="pageTracker._trackEvent ('Link', 'Exit', 'Hackett Download Center Home');" Although even a poorly designed and implemented shared services center approach can be an effective cost-cutting tool, it can also lead to mor

Outsourcing Law - Introduction to Outsourcing and Offshoring

Outsourcing Law - Introduction to Outsourcing and Offshoring onClick="pageTracker._trackEvent ('Link', 'Exit', 'Outsourcing Law Download Center Home');" Outsourcing (or “global sourcing”) is a business discipline based on principles of comparative advantage reflected in the “build-vs.-buy-vs.

Operational Excellence within Continuous Change

Having the ability to align teams within multiple dimensions of thought is a critical skill of Shared Service Leaders of the future. This core skill will also be the vital dynamic that enables the strategic congruence between SSO’s and their core business.

Managing in a downturn

Managing in a downturn onClick="pageTracker._trackEvent ('Link', 'Exit', 'Atos Download Center Home');" The world has changed in the short time between the Chancellor’s Pre-Budget Reports in 2007 and 2008. In October 2007, he described an economy continuing to grow strongly and a Government m

Leveraging Technology to Provide Better HR Services with Fewer Resources and Lower Costs

Leveraging Technology to Provide Better HR Services with Fewer Resources and Lower Costs onClick="pageTracker._trackEvent ('Link', 'Exit', 'Enwisen Download Center Home');" The Challenge of HR Transformation There has been a lot of talk in recent years about transforming the Human Res

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Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services