An Assessment on the Future of Captive SSCs

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In this whitepaper Capgemini discuss the challenges Captive Shared Service Centers currently face,  the reality of the current global environment, how SSCs can be made more efficient and what the future holds for these centers.
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Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience™. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs 90,000 people worldwide.

Capgemini’s expertise is recognized in Business Process Outsourcing (BPO) with a solution portfolio that spans Finance & Accounting, Customer Care & Intelligence, Procurement, Assurance Management, Human Resources and Knowledge Process Outsourcing services. As part of Capgemini’s Rightshore® delivery network, BPO professionals provide services to clients worldwide 24 hours a day, seven days a week, in over 35 languages, from centers located in Australia, Brazil, Canada, Chile, China, Guatemala, India, Poland, Sweden and the United States.
More information is available at www.capgemini.com


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"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services