Global Business Services
Contributor: Barbara Hodge
Posted: 02/04/2013
Find out what happens when you turn a geographic-led model on its head, and replace it with a process-centric model: Vodafone is banking big on its GBS model Full Podcast »
Contributor: Shared Services & Outsourcing Network – SSON
Posted: 03/02/2017
Shared Services & Outsourcing Network – SSON
Back to Basics: What are the fundamentals of service delivery?The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. The reality however, aside from the hype, is that the fundamentals of Shared Services – providing cost-effective, reliable support to the business – still count an Full Sector Report »