Deborah Kops Sourced & Shared | Master retail politics to scale shared services and outsourcing Those of us with a front row seat watching the US elections quickly grasp that, however many Superpac

“Some of us manage our offshore operations as the French managed their colonies, while others consider them as the British managed their empire.” D. Kops, SouringChange For offshore captives, moving work to an outsourcing provider

Can anyone help connect me with Director and Senior Consultants with Public Sector SSO experience. Prefer global SSO experiences. Thank you!

Looking for some stats on attrition rates among Indian BPO providers. If anyone can share some metrics on overall industry attrition rates or for F&A specifically (or both), that would be great. Thanks.

We ask Josephine Gazzola, Manager, HR Services & Support at CSL Limited, the global biopharmaceutical company, what she could have done differently – had she had access to SSOPRO training…

Maria Necita B. Geronimo, for one. She is Country General Manager of Deltek Systems (Philippines) and – having built three SSCs from the ground up – she is rounding out her considerable experience through the SSOPro course.

After graduating from SSON’s SSOPro course, Jennifer Palmer, Director Program Delivery at ServiceFirst, Sydney, Australia saves A$400,000 on procurement improvements...

With shared services morphing into more of an “expertise” consultancy and delivery center in many companies, greater expectations are placed on the skill set of team members. Barbara Hodge discusses the value of SSON’s SSOPro course with Wendy’s Richard Caldwell – a recent graduate...

If you were regretting selling your tech stocks back in the day when Dell traded at just under 4 dollars and Apple at 57 dollars [editor’s note: my personal regret!] – you are not alone. Bob Wills shares this – and more!

Capturing Data to Multiple Business Processes – What’s holding you back?
A broad-capability capture platform can pool data from different channels to drive multiple data-centric processes

“RightSourcing” in the new environment
Managing multiple processes across multiple geographies and providing the flexibility to scale is a growing trend in the BPO industry

Taking a Hybrid Approach to Global Payroll
Few organisations are lucky enough to fulfil their entire national or international payroll requirements from a single provider without any compromise; in fact many don’t go beyond the RFI stage. The benefits of taking a hybrid approach.

What does “Next Generation” HRO look like?
We’re looking beyond “hygiene factors” like payroll and compliance, which drove the first wave of HR outsourcing. Now it's about delivering superior services through new channels.

Taking Control of International Payroll
There are a plethora of reasons or requirements companies cite when seeking an international payroll solution or preparing an RFI – many of which are highly specific. A summary of the key drivers common to companies in this situation.

Supply Chain Learning Series Part 3: Governance

Effective governance is a critically important enabler in achieving “top performer” status. Find out what the key building blocks are in this final installment of a free series.