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"My main drive now is to show the company that the SSC is adding value to the organisation..."

At the 8th Annual Shared Services Week in May, Kellogg's SSC was awarded the coveted accolade of Shared Service Organisation of the Year for Europe (not to mention Shared Services Employer of the Year). SSON talks to the SSC Director, John Gregory, about what makes an award-winning shared services venture - and where it can go from here. Click here for the full interview.

Elsewhere on SSON: find out how the operational maturity of your SSO determines compensation levels, and if you're paying above (or below) market value - click here for more; find out where's hot and where's not in outsourcing with AstraZeneca's Graham Russell; our Q&A Forum looks at transfer pricing; check out our latest blog; and much more.

	The road to the Model of Operational Excellence Davide Laghi - former head of Finance SSC, Iron Mountain

Watch our latest webinar from Gannett IT and Basware: Creating a SSC for AP. Click here for more information.

Latest audio presentation

Redefining and Aligning Process to Extract Further Value
Maarten Verburg
Finance Service Centre Manager, Dupont

Redefining and aligning processes to extract further value, reaching beyond transactional excellence (blue sky discussion)

Insight, advice, wit and charm from our regular bloggers

Desperate or ambitious sourcing?

Generally, I’ve found that clients of outsourcing are either desperate or ambitious. In today’s recessionary economic markets, there’s decidedly a desperate tone among the buyer executive team driving the introduction of change. Can you blame ‘em? Look at the... (read more)

Got a question? Stuck for answers? Submit a question!

The impact of culture on outsourcing

I am working on an article on the impact of culture on outsourcing (whether national culture or organisational culture). I would be very interested in hearing from organisations that have identified culture as a key driver of succ... (read more)

» All News

Thursday, July 03, 2008
Fidelity National Information Services, Inc. Completes Spin-Off of Lender Processing Services, Inc.

Thursday, July 03, 2008
Prolifics, SemanticSpace Technologies and Arsin Corporation Team to Form SemanticSpace Group

Thursday, July 03, 2008
Danone Deploys BMC Software Solution to Unify European IT

Thursday, July 03, 2008
TeleTech Encourages Companies to Save Fuel With Its @Home Solution

Thursday, July 03, 2008
Advanticom Adopts SuccessFactors' Professional Edition for Small Businesses

» All Articles

	Transition: Six Factors Determining Success or Failure How to avoid the complexities which can spell disaster for your outsourcing process

	Establishing a Program Management Office for IT The Coca-Cola Company's Stafford Green on how a Program Management Office can ensure solid results from your project teams

	Thrive, Survive or Suffer the Consequences (Part 1) Creating a robust staffing strategy in a competitive climate: talent acquisition

	Planning For Contract Termination NelsonHall's Tony Hall on how to ensure a smooth transition and a happy ending

	Q&A: Cliff Justice, EquaTerra EquaTerra's globalization guru on the past, present and future of outsourcing and offshoring

» All Events

8th Annual Shared Services for Finance & Accounting
Seamlessly Delivering Financial Shared Service Excellence & Increased Operational Value to Your Organization
July 14 - 16, 2008 * The Hyatt Regency, Cambridge, MA

Accounts Payable & Procurement Processes
Leveraging your accounts payable and procurement processes to improve your organisation’s success and profitability
August 12 - 14, 2008 * Indaba Hotel, Fourways, South Africa

Order to Cash Summit
Aligning people, processes, systems and technology to achieve optimum organizational efficiency, high customer retention and successful cash management
August 18 - 20, 2008 * Venue to be confirmed, Chicago, IL

11th annual Shared Services Week Asia 2008
August 19 - 20, 2008 * Raffles City Convention Centre, Singapore

Shared Services América Latina 2008
Implemente, perfeccione y amplíe el alcance de servicios compartidos posicionándolo estratégicamente en el corazón de la compañía reduciendo costos, estandarizando procesos y aumentando productividad
August 25 - 27, 2008 * Santiago, Chile