Lior Arussy on the customer experience

Lior Arussy on the customer experience

Lior Arussy, President, Strativity Group

Lior Arussy, president of Strativity Group, is a world-renowned author, consultant and thought-leader in the sphere of customer relations and the customer experience. In this exclusive interview, divided into four compact podcasts, he tells SSON's Jamie Liddell about the origins of his career, Strativity's day-to-day operations, the importance of the difference between customer satisfaction and the customer experience, and how shared services and outsourcing practitioners should reassess their approach to customer relations.

 

Other Podcasts

Podcast icon 'How Refreshing, How Heineken'

Vicki Mackintosh, Head of Accounting Services, Heineken UK

Podcast icon Alejandro Abella on Ernst & Young's Latin American Shared Services Survey

Alejandro Abella, Partner, Risk Advisory Services, Ernst & Young

Podcast icon Anand Ramesh on Everest Research's Market Vista report

Anand Ramesh, Research Director, Everest Research Institute

Podcast icon Bill Bierce on the ramifications of the Satyam scandal

Bill Bierce, Attorney, Bierce & Kenerson

Welcome to the Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.


Premium Membership

Get access to research, discounts on global events and a wealth of services delivery and sourcing information - exclusive to SSON Premium Members » 

SSON Ad

Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services