Effectively Renegotiating with New & Incumbent BPOs to Meet Changing Business Needs

Effectively Renegotiating with New & Incumbent BPOs to Meet Changing Business Needs

Mark Reason, Commercial Director, Shared Services, BAE Systems

Speaking at the Shared Services & Outsourcing Summit 2009 in London, Mark Reason looks at planning for change during an outsourcing relationship; the presentation includes a number of case studies from within BAE Systems, the world's third-largest defence contractor, while the audio track features questions from the audience.


Other Presentations

2008 State of the Industry Report

The Black Book of Outsourcing, Brown-Wilson Group, Inc.

Automated Processing of Paper Documentation

Steve Hodgson, Her Majesty's Prison Service

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"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services