PRESENTATION: Measuring Customer Satisfaction, Meeting Expectations & Continuing to Deliver Value to Your Organization

PRESENTATION: Measuring Customer Satisfaction, Meeting Expectations & Continuing to Deliver Value to Your Organization

Michael Lockard, VP, Wal-Mart

Wal-Mart received the runner-up award for 'Best New Captive Services Delivery' at the 13th annual Shared Services Week in Orlando. Michael Lockard shared insight on how Wal-Mart Finance Shared Services continues to deliver valuable financial services to Wal-Mart’s business and support units at a competitive cost and quality.

 

Other Presentations

2008 State of the Industry Report

The Black Book of Outsourcing, Brown-Wilson Group, Inc.

Automated Processing of Paper Documentation

Steve Hodgson, Her Majesty's Prison Service

Welcome to the Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.


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Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services