Adding extra value with a multifunctional SSO Rune Aase - VP Global Business Services, Service Delivery, StatoilHydro ASA
		Bringing procurement into shared services, targeting P2P, and the value of clear governance Terje Klovas - Procurement & Business Development Director, Telenor Key Partner
		Centralization, cost-reduction and business continuity at Cummins Business Services Willy Smets - Regional IT Leader, Cummins Europe & Africa
		From the back of a garbage truck to the top of the management tree PY Gerbeau - Chief Executive, X-Leisure
		Future trends in shared services and how to become a world-class organization using shared services Tom Bangemann - Director, European Shared Services The Hackett Group
		Key benchmarking trends and required capabilities for management Wouter van Gelderen - Senior Director of Finance Transformation, The Hackett Group
		Offshoring and migrating: a glimpse of the future Soeren Dressler - Director, The Offshoring Institute
		Public vs private sector shared services, and the growing costs of offshoring Debra Maxwell. - General Manager, Arvato Finance Services
		The "death of distance" and a new business paradigm Frances Cairncross CBE - Rector, Exeter College, Oxford University
		The changing landscape of SAP usage Conor Mullaney - SRM Director, BizAps
		The importance of leadership and organisational buy-in when launching a shared service center Philip King - Head of Shared Services Solution, Atos Consulting
		The road to the Model of Operational Excellence Davide Laghi - former head of Finance SSC, Iron Mountain
		The value of location in outsourcing: where's hot and where's not Graham Russell - Head of Global Transaction Processing, AstraZeneca
		Working with external partners, and how transactional pricing leads to behavioural change Lynda Atherton Miles - Director, Cummins Business Services Europe & Africa
		A look at Diageo's operation in Budapest, broader shared services strategy and future plans Nick Rose, CFO, Diageo and Ray Joy, - ex Head of Finance Shared Services, Diageo,

2008 State of the Industry Report The Black Book of Outsourcing,  ,  Brown-Wilson Group, Inc. Did You Know 2.0 Karl Fisch,  Director of Technology,  Arapahoe High School Global competition and European companies' location decisions European Foundation for the Improvement of Living and Working Conditions,  ,   Infusing Six Sigma Inside Your SSO Culture John Fleckenstein,  Director Global Shared Services,  American Express Redefining and Aligning Process to Extract Further Value Marteen Veerburg,  Finance Service Centre Manager,  Dupont