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Meet The Team

Emma Beaumont

Emma Beaumont
Managing Director, Global Strategy & Analytics

Emma Beaumont is the leader of SSON globally, responsible for the strategic direction and growth of all SSON customer channels including all SSON events, SSON’s online portal www.ssonetwork.com,  the online practitioner platform Shared Intelligence; and SSON’s recently launched research and data analytics centre, SSON Analytics

Emma began her career with SSON in 2003 in London, where she ran SSON’s global event portfolio from until 2014 when she relocated to Singapore to open SSON’s first global data analytics centre, SSON Analytics. SSON Analytics now provides digestible data-driven insights to the industry and helps SSON members answer questions about the ever-evolving landscape through access to interactive visual analytics reports and data tools.

Emma has spent her career growing and nurturing industry relationships in SSON’s global membership base – listening to them to find out how SSON can better serve its members. Her priority is to ensure SSON delivers upon its global mission statement and commitment to customers through vendor-agnostic best practice content, cutting edge data insights and unparalleled networking and learning opportunities.

 
Phone: +65 6722 9440
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Barbara Hodge

Barbara Hodge
Global Editor

Barbara Hodge is SSON's Global Editor, and has been with the organization since 2000, having joined to launch Shared Services News [remember hard copy magazines?]. She is now responsible for SSON's online portal content, including industry reports, case studies, surveys, interviews, etc – as well as everything else that makes SSON the most trusted space for practitioners from around the world. 
Barbara uses her extensive industry knowledge and connections to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of ssonetwork.com, SSON’s online content portal, and she regularly conducts interviews with key industry figures to ensure SSON is a one-stop shop for shared services and outsourcing resources.
 
Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for  launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be.


Phone: +1 904 824 3631
Email: barbara.hodge@ssonetwork.com


Rochelle Hood

Rochelle Hood
Global Head of Customer Analytics and Research

Rochelle Hood serves as Global Head of Customer Analytics and Research for SSON where she is responsible for enhancing member value and experiences. 

Rochelle has managed operations and led projects in multiple disciplines including shared services, call center operations and information services. She is a certified Project Management Professional (PMP) attaining her credentials from the Project Management Institute and is a Lean Six Sigma Green Belt. Rochelle holds a BSc in Accounting and a Masters in Business Administration. Rochelle’s professional experience includes project management, process excellence and service delivery roles at IBM, QVC and companies in the defense contracting industry.

Phone: +1 321 574 8823
Email: rochelle.hood@ssonetwork.com 

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Sally Fletcher

Sally Fletcher
Global Head of Content and Events

Sally’s role has two facets; first and foremost she is responsible for overseeing the programme, content, speakers and project management for SSON’s two largest annual summits, Shared Services & Outsourcing Week North America and Shared Services & Outsourcing Week Europe. She works with global shared services leaders to uncover hot topics, key challenges and future direction for the SSO market and feeds all of that into SSON’s cutting edge summits. 

Secondly, Sally consults with SSON’s regional teams in Asia, Germany, the U.K. and the U.S. to ensure that SSON’s conference content is of the highest possible standard worldwide and that SSON’s teams continue to strive for excellence. She also provides invaluable global insight to SSON Analytics, SSON’s data analytics centre based in Singapore.

Before taking on her current role, Sally spent four years in Singapore as Production Director for the Singapore office of IQPC. She was responsible for managing a team of event producers who produced and managed a range of business conferences including SSON’s Asia series, encompassing events in China, India, the Philippines, Malaysia and the flagship Shared Services & Outsourcing Week Asia in Singapore.  

Phone: +49 302 091 3406 
Email: sally.fletcher@ssonetwork.com
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Sian Jenkins

Sian Jenkins
Global Head of Marketing

Sian Jenkins is responsible for aligning marketing and brand strategy across all of SSON’s channels, including 40+ global eventsssonetwork.com, (SSON’s editorial, content and membership portal); Shared Intelligence, (SSON's practitioner-only online forum); and SSON Analytics (SSON’s data analytics and research centre). With over 120,000 members accessing multiple online channels and products across 7 different regions in multiple languages, ensuring clear communication of what is available, how, where and to whom is Sian’s every day challenge!

Sian first joined SSON in 2011 in Sydney, Australia, where she led the marketing strategy for SSON’s ANZ community. After doubling membership growth for that region, in 2015 Sian relocated to Singapore to support the launch of SSON Analytics and in 2017 become Global Head of Marketing for SSON across all digital channels.
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Phone: +65 6722 9361
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Serkan Ibrahim

Serkan Ibrahim
Head of Digital Sales

Serkan is the Head of Digital Sales for the Shared Services and Outsourcing Network, under his guidance SSON’s global community has grown from 60,000 to 120,000 senior executives. Serkan is passionate about aligning content with strategic go-to-market planning, as well as helping to make complicated value propositions easy to understand for SSON’s audience of decision makers.

Serkan has supported many organisations with their digital marketing strategies since 2014, generating over 12,000 MQLs and he looks forward to adding to that number.

Phone: +44 207 368 9513
Email: serkan.ibrahim@ssonetwork.com
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Syazana Lim

Syazana Lim
Research Analyst

Syazana Lim is a Research Analyst at SSON Analytics where she is responsible for developing data tools and creating visual interactive reports showcasing the latest insights of the SS&O landscape across different regions.

Syazana manages the Top 20 Most Admired SSOs & Metric Benchmarker – a data tool that allows SSCs to compare their metrics across attrition, P2P, R2R and O2C against the top 20 SSOs. 

Prior to joining SSON Analytics, Syazana was an analyst at Deutsche Bank’s market advocacy team - assessing and communicating the implications of the financial industry’s regulatory and market changes.

Phone: +65 6722 9372
Email: syazana.lim@sson-analytics.com


Aishwarya Tandon 4

Aishwarya Tandon
Research Analyst

Aishwarya Tandon is a Research Analyst at SSON Analytics where she is responsible for developing data tools and creating visual interactive reports showcasing the SSO landscape across different regions. 

She manages the City Cube – a data tool that compares locations across multiple key variables – and the Intelligent Automation Universe, which showcases customer adoption and software vendors in the space of RPA, Cognitive and Artificial Intelligence. 

Phone: +65 6722 9362
Email: Aishwarya.tandon@sson-analytics.com