Coaching for Success: Using Accountability to Improve Team Results

SSON interview with Rochelle Hood
This FREE webinar was recorded on:
Thursday, January 15, 2015
09:00 PM - 10:00 PM GMT
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Coaching for Success: Using Accountability to Improve Team Results

Delivering strong business results is essential – to your operation and your job. High performing teams consistently demonstrate solid leadership and personal accountability. But not everyone is trained in how to do this.

SSON is pleased to offer a free essential coaching session, in which Rochelle Hood, head of our new Shared Intelligence online networking forum, will introduce the Accountability Ladder Coaching Tool. This tool enables leaders and team members to increase their effectiveness and deliver stronger results through personal accountability that directly affects team performance and results. It operates through eight levels of accountability: four are future-oriented and constructive; four adhere to the status quo and change avoidance. Moving up the ladder raises an individual's performance and improves their contribution to team success.

Why use this Tool? Because it's an effective way to approach an issue or deliver feedback. The ladder visually demonstrates progress without causing confrontation.

The webinar will cover common challenges on overcoming resistance and encouraging empowerment, including:

  • How to turn team friction into problem solving and empowerment
  • If it’s it out of my control – am I still accountable?
  • How to climb up the rungs – from powerless to project owner
  • How to harness role-playing and case study scenarios to improve performance

Don't miss this free training session presented by SSO Pro. Please register today to reserve your place (we'll send you a reminder).



Rochelle Hood serves as Global Head of Communities and Process for SSON where she is responsible for enhancing member value and experiences.  

Rochelle has managed operations and led projects in multiple disciplines including Shared Services, Call Center Operations and Information Services.  She is a certified Project Management Professional (PMP) attaining her credentials from the internationally recognized Project Management Institute and is a Lean Six Sigma Green Belt.  Rochelle holds a Bachelor of Science degree in Accounting and a Masters in Business Administration.  She has conducted training in diverse fields of study including Organizational Development, Customer Service, Process Optimization, Project Management Fundamentals and Problem Solving.

Rochelle currently serves as the Chief Operating Officer for the Project Management Institute (PMI) Space Coast Chapter Board of Directors.  She is a program development contributor for the Shared Services and Outsourcing Network (SSON) certification program and was appointed as an SSON Fellow in 2011.  Rochelle founded and leads a non-profit organization to support the development and growth of small and locally owned businesses.  

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