Business Process Outsourcing & Management
How to Build a Successful Outsourcing Partnership
October 10 by Dave HughesIn the latest "Ask the Expert" column, Dave Hughes provides some simple steps to help you establish and maintain a successful BPO partnership
SSOW Europe Presentation: The Siemens Journey from Paper Process to Picture Perfect
August 14 by The Shared Services & Outsourcing Network EditorView the presentation that David Mottram (Head of Financial Change Projects, Siemens Global Shared Services) gave at last years Shared Services & Outsourcing Week in Prague, on Siemens Journey from...
Fortune 500: $480 billion in back office inefficiencies a year: how to drive it out
August 06 by Shared Services & Outsourcing NetworkResearch is pointing to the fact that Business Process Outsource providers have recognized the usefulness, and are using technology increase productivity.
SSOW Australiasia 2013: Onsite Polling Results
July 17 by The Shared Services & Outsourcing Network EditorIf you attended the 16th Annual Shared Services and Outsourcing Week in Melbourne, Australia during May, you may have taken part in the survey that took place. In partnership with Datacom, this...
"Out-of-Stock" Management: An Outcome-Based Approach
June 21 by The Shared Services & Outsourcing Network EditorWhile merchandizing and supply chain managers are constantly working on lowering Out-of-Stock (OOS) levels and controlling inventory investments, most retailers fall short of sales forecast for...
The Shared Services Revolution
June 14 by SSONDid you know that one of the biggest shifts in corporate thinking this millennium is happening in the shared services industry? 48.8% of Asia’s population are young (aged 30 and below) and a l...
G6 North America 2013: Bob Cecil on Innovation
May 02 by The Shared Services & Outsourcing Network EditorDeborah Kops interviews KPMG's Bob Cecil at Shared Services & Outsourcing Week 2013 (North America).
Captive Divestitures Doubled Last Year: Will We Be Seeing More of the Same?
April 24 by Sarah Clayton"They all think their babies are beautiful..." This is a classic response when you ask a BPO man or woman why more captive shared service centres don’t sell up. In the last three years a...
G6 North America 2013: Ben Trowbridge on "Cloud"
April 01 by The Shared Services & Outsourcing Network EditorJay Desai interviews Alsbridge's Ben Trowbridge about the impact of "Cloud" at Shared Services & Outsourcing Week (North America (2013).
G6 North America 2013: Jose Rivera on analytics' and big data's impact on shared services and outsourcing
April 01 by The Shared Services & Outsourcing Network EditorPhil Fersht interviews Cognizant's Head of BPO, Jose Rivera, at Shared Services and Outsourcing Week [North America] 2013, on the impact of analytics and data on shared services and outsourcing str...
G6 North America 2013: Hubert Giraud on cost versus value in BPO
April 01 by The Shared Services & Outsourcing Network EditorTony Filippone interviews Hubert Giraud at Shared Services and Outsourcing Week 2013 [North America] on cost versus value in outsourcing arrangements.
I6 Visionaries: India
March 06 by G6 LeadersBuilding on the success of the global "G6" panels, the India 6 [I6] panel brings together six leading BPO providers to discuss the trends that will impact services delivery in...