captive
What Are the Best Business Process Model Solutions in F&A Shared Services?
March 25 by Ramesh SubramanianThere are a number of models in both the outsourced and captive space that support F&A business processes. Find out more
CX (Customer Experience) is the New Black
October 11 by John Chess and Jeff WilliamsCustomer Experience (CX) is a foundational metric which never lessens in importance. How different operational aspects relate to CX
Bringing Services Back In-house: Why Now is the Time
August 29 by John Chess and Jeff WilliamsThere are plenty of arguments for bringing work traditionally outsourced back inhouse
The Evolution of Offshoring and Why it Still Matters
July 17 by John Chess and Jeff WilliamsThere is a very good reason we are seeing a marked increase in the continued growth of offshore captive operations, they simply make sense. In fact, many of the major 3rd party Business Process Outsou...
SSON Report: New Opportunities Define Malaysia’s Service Proposition
May 02 by SSON Industry ReportsAs technology and data deliver more value, the Shared Services model can do ‘more’ while the traditional BPO option is in danger of becoming redundant. A summary of Malaysia's value proposition for gl...
The 2017 State of the Shared Services Industry Report: Back to Basics
January 30 by The Shared Services & Outsourcing Network EditorThe past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’re told, will be running much of the show. Management w...
The Philippines’ Shared Services Growth Led by Captive SSCs
July 26 by SSO NetworkThe Philippines is host to one quarter of all shared services centres across the ASEAN region. Given its cultural affinity to North America the country has long been a favorite for voice-based support...
Captive Acquisitions by Service Providers – Who Benefits?
August 26 by SSON Industry ReportsCaptive Acquisitions by Service Providers – Who Benefits?
A New Model for "Offshore Outsourcing" – Managed Operations
August 24 by SSON EditorThere are usually two options when a firm considers setting up operations outside their own region; outsource the work or go offshore by themselves. While the primary reason for going offshore has...
IBM signs Janalakshmi – Wipro appoints new BPO head – Sri Lanka eyes BPO market...
August 11 by Rakesh Sangani[August 4 2014] IBM Signs Six-Year Outsourcing Contract with Microfinance Firm Janalakshmi News: As part of the contract, IBM will leverage its Big Data and Analytics, Cloud and Mobile capabil...
Is Your Sourcing Strategy Watertight? Not without the "Concurrent" Option
June 18 by Ilan Oshriby Prof. Ilan Oshri, Dr. Angelika Zimmerman and Dr. Eleni Lioliou – Loughborough Centre for Global Sourcing and ServicesDoes your firm manage both shared services centers and third party service provi...
New Thoughts on the Age-old Debate: Make or Buy?
May 19 by Anil Prem DSouzaPlanning to start a Shared Services for your organization? With so many things to decide as part of your Shared Services Business Case, one of the first and the most difficult decisions that you nee...