case study
Augment your Process Transformation Journey with the Power of Automated Process Discovery
September 19 by SSO NetworkRead how AssistEdge Discover helped a client identify over 300 process variations and spot the right opportunities for automation.
Setting Up RPA Capability via a Center Of Excellence: Ahold Delhaize
January 03 by Maarten LaarakkerUsing a COE to roll out RPA: a case study of Ahold Delhaize
How to Build a Next Generation Shared Services Delivery Model
October 09 by Shared Services & Outsourcing NetworkBureau Veritas’s Mumbai-based Global SSC provides effective integrated support that makes the organisation run – just not in the traditional way
[Case Study] Robotic Process Automation at Xchanging
October 27 by Professor Mary Lacity, University of Missouri-St. Louis and visiting Professor LSE, Professor Leslie Wilcox and Andrew Craig, The Outsourcing Unit, The London School of Economics and Political ScienceRecent interest in service automation has escalated with the introduction of technologies including Robotic Process Automation (RPA) and Cognitive Intelligence (CI) tools...
SSO's & Small Entities (Chapter 4): Case Study Data Collection
August 20 by Pedro MoreiraThis article is part of an on-going series by Pedro Moreira, based on his experience at Siemens’ Shared Services operation...
RPA Yields 3-Year ROI of 800%
May 14 by Professor Mary Lacity, University of Missouri-St. Louis and visiting Professor LSE, Professor Leslie Wilcox and Andrew Craig, The Outsourcing Unit, The London School of Economics and Political ScienceTo convince potential RPA adopters of the business value achievable with RPA, here are the results of a recent case study...
Applying Case Study Methodology to Your Shared Services Problems
February 28 by Anupam DiwanTaking The Best (and Worst) From Others Via Case Studies Editor's note: Not many of today's SSO leaders will have taken a degree in statistics, so Anupam Diwan may stand apart. But it does not...