change management
GBS Pointers from the SSON Advisory Board
August 02 by SSON EditorWhile shared services as a concept has existed for over 30 years, Global Business Services (GBS), the best-in-class model for shared services, has just recently exploded on the scene.
Spare Some Change: Emotional Debt, Technical Debt, & Preparing for Change
July 31 by Connie SteeleWe can learn a lot about managing our emotional debt (and the emotional debt of our employees) if we consider how businesses accrue and pay off technical debt.
Preventing Change Fatigue During Long-Term Projects
June 08 by SSON EditorOrganizational changes have become commonplace in recent years, whether they are the result of digitization efforts or shifts in workplace structure. As a result of this constant change, employees are...
The Importance of Change Management and Communications for GBS
December 12 by SSO NetworkAfter 2.5 years in the eye of the pandemic storm, GBS leaders across the world are now finding themselves heading firmly into a recession. In that environment, change management takes on a crucial rol...
The Top 10 Problems with Outsourcing Implementation
June 28 by Shawn McCrayDespite blue-chip service providers and innovative, risk-sharing contracts — if you underestimate the importance of Change Management and Governance in outsourcing, success will elude you.
Intelligent Automation: Boosting Shared Services Productivity
November 24 by Ed ChallisShared services and global business services (GBS) help the business run better. But who is helping shared services agents?
Comprehensive Change Management....the Pedestal to Transformation
October 22 by Ashwin GaidhaniHow to create a distinct road map to guide transformation – today's reality
Rescue Dog Teaches 3 Lessons on Process Change
January 05 by Jeff ColeTips on adopting new processes (and adopting a new dog)One day I returned from a business trip to learn that we would be adopting a new rescue dog. Evidently our current dog was lonely and somehow con...
Intelligent Automation Change Management Checklist
November 29 by Shared Services & Outsourcing NetworkWhen disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encou...
Prudential Finance Retrenches Some BPO Work With RPA [video]
November 29 by The Shared Services & Outsourcing Network EditorFind out how Prudential Financial recognized RPA as an unmissable opportunity to improve back office processes, retrench work previously outsourced, leverage data analytics, and eliminate mundane work...
Why People Are the Royal Mail’s Greatest Asset
October 27 by SSO NetworkRoyal Mail Shared Services won this year's Excellence Award for Culture.We talk to leaders from Royal Mail’s Shared Service function who discuss their change management process and how they’ve put peo...
Building a Shared Services: Business Case 101
August 16 by The Shared Services & Outsourcing Network EditorOne of the toughest challenges you will face in implementing shared services is getting the green light.And there is nothing like advice from someone who's already gone through that to give you a head...