customer satisfaction
A Client For Life is a Dying Breed
November 03 by SSON EditorI'm charged with boosting revenue for my company through the sales and marketing of our product - whether it's a service, solution or software. Here's the thing. It's not like a few years ago, whe...
How to Develop a Customer Experience Strategy that Positively Engages Customers
November 19 by SSON EditorIn today’s markets, Customer Service has given way to Customer Experience Customer Experience is the emotional, psychological and physical investment a customer has in a brand (product,...
HR Services: Driving Customer Satisfaction
July 01 by The Shared Services & Outsourcing Network EditorDo you need help in developing HR shared services? Download the SSON/ScottMadden "6-steps to HR shared services toolkit" to get started.
5 Steps to Getting Real Satisfaction from your Shared Services Customer
June 23 by Simon BrownIn last week’s column, Rakesh Sangani listed 6 reasons why a SSC should invest in a Vision, based on a popular breakout session that he and four other practitioners ran at Shared Services & Ou...
Case Study: Customer Experience Management Differentiates GBS Model at HP
June 02 by Ajit VeluAs shared services organizations, we all appreciate the strategic importance of elevating the experience and satisfaction of all our customers, be it our clients who we have contractual relationship...
How London’s 2012 Games topped Beijing with half the budget and smarter thinking…
April 09 by SSONTwo brand new SSOW Europe keynotes reveal why success ISN’T always about who has the bigger wallet Three whole decades. That’s how long it will take Beijing to pay off the constructio...
Addressing General and Administrative Complexity: The Next Frontier in Cost-Cutting
July 04 by The Shared Services & Outsourcing Network EditorShared services, outsourcing, and offshoring can all help manufacturers reduce general and administrative (G&A) costs – but what’s next? For many companies, it’s getting a grip on...
Governance - The Pen and the Sword
December 14 by Brian J. PesolaOur governance journey began approximately three years ago, early in 2004, when we decided to outsource our shared services operations. That was the first time I had heard the term governance used t...