GBS
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
State of The Industry Report 2024: Malaysia
February 13 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...
GBS Careers Corner: Helen Emmett on proving your leadership potential and taking advantage of unpopular tasks
February 02 by Sally FletcherIn this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Servic...
8 Factors to Consider When Choosing A Shared Services Location
January 31 by Candace DingmannCandace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
State of the Shared Services & Outsourcing Industry Global Market Report 2024
January 26 by SSON Research & AnalyticsThe Global shared services industry finds itself at a watershed moment
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah KopsIn 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...
How Can You Find Time And Money To Innovate In GBS When Operations And Cost-Cutting Are The Major Priorities?
January 09 by Christine DauenhauerWithin the dynamic landscape of Global Business Services (GBS), leaders can find themselves caught up in the seemingly endless demands of day-to-day operations. In the midst of trying to efficiently m...
The Big Shared Services Trends For 2024!
December 19 by SSON EditorIn the latest SSONext podcast, Sally Fletcher welcomes Phil Searle, CEO of Chazey Partners, on the show.
SSON Predicts the Future of GBS in 2024
December 06 by SSON EditorIn this article, the SSON production and editorial team have put together their predictions for GBS in 2024.
SSOW Highlights & Horizons
November 29 by SSON EditorThe latest SSON report discusses takeaways from each of our three North American events this year as well as a look at what's ahead in 2024.
Top Tips for Managing Tax Risks & Compliance as a GBS Professional
November 22 by Beth BrownIn his webinar, “Globalization Without the Risk: How Outsourcing Can Help You Overcome Tax And Compliance Risk In Your GBS”, Henrique explained State Nexus, how to handle global tax compliances and th...
What Are the Top 3 Challenges Facing Shared Services Today?
November 14 by Sandy KhannaIn the latest "Ask the Expert" column, Sandy Khanna of Mars Global Services explains the top challenges in shared services.