India
What Shared Services Can Learn From India’s Moon Landing
August 29 by Evan BeebeThis past week, India became the 4th country to land a spacecraft safely on the moon. This achievement was remarkable for several reasons. Not only was the spacecraft the first to land on the moon’s s...
Rain check: Navigating monsoons amid a pandemic
August 05 by Manoj KalraGiven the potential impact, many Indian organizations categorize monsoons as a high-risk factor in their BCP
Why is Cross-cultural Communication the #3 Skillset of the Future?
October 22 by Ilse KerlingAn Amsterdam story that illustrates the cost of poor x-cultural understanding...
The Costs, Reasons, Indicators and Solutions to Churn in India
August 01 by Ilse KerlingChurn can be notoriously high – so how to you pre-empt it?
4 Shared Services Communication Strategies Guaranteed to Work
May 30 by Aniisu K. VergheseIn their effort to expand, organizations often miss the essential step of creating a consistent communication strategy and plan
The Hidden Cost of Non-alignment Between Global Teams and India
April 23 by Ilse KerlingWhat do cultural gaps cost global shared services operations? Far more than you might expect.
There is Something about Mindtree...
March 27 by Ankur BansalHow is the latest acquisition in India's automation sector playing out?
How Artificial Intelligence can help HR
December 04 by Priyanka AnandAI is at the top of the hype cycle right now, utilizing huge amounts of data and crunching it into something one can easily interpret or analyze
Virtual Shared Services – is it a Possibility?
April 20 by Richard AlvaresEditor's note: I recently reread this article by Richard Alvarez that we posted online last year and felt that his comments regarding the launch of domestic (India-for-India, China-for-China, Malays...
Impact Sourcing in India: A New Opportunity for Growth in a Crowded Market
February 24 by SSON EditorIndia is a perfect example of how strong growth in shared services and BPO work is creating unsustainable pressure on Tier 1 cities. The current challenges around attrition, quality of staff, and s...
All the News that's Important for YOU
February 12 by SSONWipro to buy HealthPlan Services for $460 million Third buyout in less than three months for Wipro, which expects to close this acquisition in next two-three months. OMB priming HR shared se...
Global Location Trends: More SSOs Setting Up in Key Markets
June 16 by Patsy Van HoveA new approach to structuring services delivery capabilities is transforming the shared services industry Each year, IBM publishes a Global Location Trends report describing the latest trends on w...