IT
Supercharging ITSM with ITOM
June 13 by SSO NetworkCompanies are increasingly leveraging technology to differentiate and transform employee and customer experiences in delightful and meaningful ways. Right-size your IT service management without skipp...
Egypt: The Next Country North American Shared Services Should Consider IT and Business Process Outsourcing
January 31 by Evan BeebeWith 6 out of 10 GBS organizations currently outsourcing, Egypt has secured its place as one of the world's premier outsourcing and IT offshoring locations. Here's why North American shared services s...
Should Automation Sit Under IT or GBS?
November 22 by SSO NetworkWhat is the relationship between automation and shared services or GBS? Are the lines blurring? At SSON, we’re seeing more and more that the lines between shared services and GBS in itself are much mo...
Creating Exceptional People Experiences Through Digital Resilience
May 06 by SSON EditorIn the two years since its inception, Takeda Business Solutions quickly earned its stripes as a driver of digital transformation and its position as a Top 20 Most Admired SSO
Global HR Services at Petronas - Trailblazing Talent Transformation
November 01 by Nora JalaludinPETRONAS—FORTUNE Global 500 energy solutions corporation—distinguishes strategically among organizational pioneers, promoting operational excellence through innovations in talent incubation services,...
Why Shared Services for IT: 5 Benefits for Greater Efficiencies
November 19 by Joanie Walker and Michael LaMonacaIn this article, find out the 5 biggest benefits forshared services in IT...
Transformation (Part 2): the crucial role of the CFO
November 11 by Ilse KerlingIT has become a facilitator of future revenue. That requires different knowledge and insights to determine value and budgets.
SSON JOB BOARD: IT Engineer, Makati City PH - Odfjell Drilling
October 12 by Beth HamptonOdfjell Drilling Philippines is looking for a IT Engineer who is motivated, dynamic and engaged to facilitate and contribute to the Company's growth in servicing Global Helpdesk Support on a 24/7 oper...
Brexit: A small window of opportunity that outsourcing vendors must explore if they are to hang on
August 15 by Fatmir HyseniFew people predicted it would happen, but in June of last year, Britain voted to leave the European Union. Since then, there has been a great deal of debate surrounding just what impact this move will...
How are Shared Services Helping Institutes of Higher Education Meet the Needs of Faculty and Students?
May 07 by SSON EditorHelping institutes of Higher Education move beyond the limitations of silos to support academia and the student population through shared services models
Building New Career Paths: The Emergence of the Global Business Services Professional
September 26 by Shared Services & Outsourcing NetworkAs organizations evolve from a function-specific to an integrated Global Business Services model (as likely to perform knowledge-centric services as it is transactional work) talent strategies must ev...
Your Biggest Pain Points: Speed of Change
April 19 by Kevin MowlesWhy and how robotics solves this – and why ‘now’ is the right time to try RPA When time and the pace of change seem to move ever faster, the speed of progress – or perceive...