model
Why Today's GBS Model is Centered on Value
November 06 by SSON EditorThe GBS model has been steadily growing in popularity. SSON Research & Analytics data shows only 19% of global SSOs are not planning to shift to GBS
Global State of the Shared Services & Outsourcing Industry Report 2022
February 24 by SSON Industry ReportsStaying on top of shifts in the shared services market is key. Start here
Commoditization is a Hurdle to GBS
February 11 by Barbara HodgeCost-based approaches lead to commoditization – and commoditization is the enemy of GBS. So take a service management view!
How Do You Know Your Enterprise is Committed to a GBS Model?
July 27 by Deborah KopsAs pundits describe the current talent market as "the great resignation" – the real question for GBS-ers should be: is your enterprise committed? I.e., to you?
[Survey] One Year On: Impact of the Pandemic on SSO Delivery Models
March 24 by Barbara HodgePlease take a few minutes to tell us how you are surviving, if not thriving?
[Survey] One Year On: Impact of the Pandemic on SSO Delivery Models
February 24 by Barbara HodgePlease join us in offering your feedback on this very important survey to establish the true impact of the pandemic on global shared services operations.
Reading the Tea Leaves: Will Your GBS or Shared Services Model Survive?
July 01 by Deborah Kopswithout GBS or shared services models, the initial fallout of our current pandemic would have been much worse
SSON Survey: Future of GBS
June 26 by Barbara HodgeTake part in this new survey to determine the next operating model
War-time Leadership During Covid-19 Crisis
April 30 by Dr. Sumit Mitra10 tips to surviving a crisis, based on Tesco's GBS leadership
USA: So That's That – Now, What Next?
November 09 by SSONAmerica has a new president and his name is Trump. Whether unexpected or expected, what this news means, unequivocally, is that the country is changing direction.What does it mean for you? Last week w...
How to Deploy a Hub and Spoke Model for Matured Shared Services
March 05 by Himanshu BhatnagarLow cost yet better operations excellence; delivery center and key business partner; legacy back-office support and driving business outcomes; tiered structure yet seamless execution with the "Hub &...
Optimized Shared Services Target Mix of Horizontal/Vertical Model
January 15 by SSON Industry ReportsEverest calculates that, world wide, there are now over 1,700 global in-house centers (GICs), or shared services centers. As the model has matured across multiple dimensions – service delivery...