MSC
Reconnecting as a Team
September 01 by Lee CoulterOver the last couple of weeks, the Ministry Service Center Leadership Team has been off-site for a couple of things, including Formation Day. We committed to one another quite a while ago that we wo...
Plugging the Gaps in E2E Service Delivery
August 08 by Lee CoulterThe concept of end-to-end (e2e) is an interesting one. If you ask any one person about a process or a service on an e2e basis, you will typically get an incomplete view, based on the fact that that...
5 Things to Bear in Mind When Speaking with Clients
May 07 by Lee CoulterLast week, I had a chance to speak with many of our live Client CEOs and executives. I do my very best to connect with the senior leaders of all of our Clients on a periodic basis. For new Clients,...