NASA
George Washington’s connection to Shared Services Organizations: An RPA Journey
December 18 by Jim WalkerGovernment leaders owe it to themselves to integrate digital workers into their underfunded and understaffed strategic plans.
Best of the New Year's SS&O News You Need to Know...
January 08 by SSONAll the SS&O News that's fit to print [and to read!] NASA Shared Services Center at Stennis will administer contract The Sun Herald NASA has awarded a contract to Science Applications I...
How to Sell Your "Value" When Folks Aren't Paying Attention
October 17 by Kenneth L. NewtonOne of the greatest frustrations for Shared Services teams is that no matter how they present their performance improvement metrics, if folks' attention is focused elsewhere, the message does not ge...
Uncle Sam Issues Shared Services Guidelines
April 17 by SSONThe US landscape is politics-charged, no matter where you turn. Blame the recent elections, or perhaps it's just the new normal–there is hardly a decision made these days, that does not app...
NASA’s SSO: Enabling Missions to Mars
August 30 by Kenneth L. NewtonWhat’s true for NASA holds true for all of you: your day-to-day work may not be in the forefront of your organization's business, but what you do allows your organization to succeed. Nowhere...
Culture Creation: Excellence Defined
January 10 by SSONWinning application for "Excellence in Culture Creation" View more documents from Shared Services & Outsourcing Network (SSON)
Hitting Customer Satisfaction Targets
January 10 by SSONWhen NASA’s NSSC (NASA Shared Services Center) conducted a broad-based customer survey in 2008 to get a pulse check on how their services were perceived, results were not good. That was...