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BPO = Business Process Outcomes [not Business Process Outsourcing]
August 17 by SSO NetworkWhat is going really well, post-pandemic, and where do the opportunities lie?
Don’t Underestimate the Power of “Strategic Alliances” in Technology Ecosystems
February 01 by Ankur BansalExplore Ankur Bansal's 4 golden rules for creating impactful and valuable partnerships.
How to Leverage Your Influence with Fewer Humans in the Process-Chain?
November 01 by Shared Services & Outsourcing NetworkWith Finance functions morphing from fully-staffed processing hubs to increasingly automated, technology-enabled centers of value-add services, the ‘reach’ of Finance leaders’ influence is to some ext...
8 Skills the Next Generation Will Need [Shared Services v3.0]
March 23 by SSO NetworkAre you recruiting the right people for value-added services? 8 skills the next-generation SSC professional needs. How to Prepare for the "Value" Stage of Shared Services
Stakeholder Engagement = Success [4 steps to getting there]
January 08 by Anupam DiwanStakeholder Engagement One is tempted to believe that the role of project manager is to dictate to others what they are supposed to do and/or delegate the task to team members. Why do we need t...
How to Get Innovation in Outsourcing [Dream or Reality?]
November 25 by Dr. Carine PeetersThere are many reasons why you may decide to outsource part of a function to an external service provider. Interestingly, alongside the well-known cost-related drivers, more and more managers have s...
The Power Play Between Producers and Consumers
September 21 by SSONSeth Godin, a respected marketing guru whose achievements include launching Yoyodyne and Squidoo, both of which introduced innovative approaches to marketing based on "customer permission" instead o...