Sourcing Strategy
Is Your Sourcing Strategy Watertight? Not without the "Concurrent" Option
June 18 by Ilan Oshriby Prof. Ilan Oshri, Dr. Angelika Zimmerman and Dr. Eleni Lioliou – Loughborough Centre for Global Sourcing and ServicesDoes your firm manage both shared services centers and third party service provi...
10 Critical Success Factors in a Shared Services Relationship
June 09 by Gavin Bowden-HallShared Services, as a concept, have been around for a while. In the public sector it is about working with like organisations e.g. a consortium of hospitals or social services functions across several...
Hard Evidence on the 'Added Value' of a Global Sourcing Strategy
July 15 by Dr. Carine PeetersWelcome to the first edition of the column, Keeping an eye on sourcing practices. The objective of this column is to share with you, in an easily digestible format, the results of research I condu...
Data Entry Centre: What’s Voice got to do with it?
November 12 by Ilan OshriLast December I reported about Lifewood, a fascinating BPO I visited in China. Lifewood, now part of Vanceinfo – the largest IT and BPO vendor in China – is a data entry BPO that specialized in transc...
What's Your Captive Center Strategy?
August 28 by Ilan OshriSay you have set up a captive center to provide back office support or IT support, or maybe even R&D support, from an offshore or nearshore location. Did you have a strategy for your captive cente...