SSC
State of The Industry Report 2024: Philippines
April 02 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of the Philippines' Shared Services and BPO industry, ranging from the talent pool to digital transfor...
8 Factors to Consider When Choosing A Shared Services Location
January 31 by Candace DingmannCandace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
The SSON Community Celebrates Diwali
November 10 by Beth BrownDiwali 2023 is taking place this November, and the SSON community wanted to acknowledge the holiday due to India's prevalence in the shared services industry. India is a frontrunner in the industry, d...
Beginner's Guide to Shared Services
March 01 by Barbara HodgeThis guide explains what is shared services, why a great shared service center is so important, and how to chose your shared services model.
Shared Services in the Middle East: 2018 Trends & Cost Comparisons
August 14 by SSON Industry ReportsDid you know that Dubai is the second most expensive city in the Middle East in terms of commercial area rental with US$32 per sqft? However, it is the city with the highest concentration of Shared Se...
How will Brexit impact the UK's SSC industry?
August 22 by SSONLast week, SSON columnist Fatmir Hyseni wrote about the "big push" towards automation of services as a result of Brexit. One of the significant side effects, he says, would be the enormous addit...
10 Trends Shaping Your SSO Success
March 15 by Shared Services & Outsourcing NetworkAt the close of SSON's 21st Annual North American Shared Services and Outsourcing Week in Orlando, chairperson Brad DeMent, partner at ScottMadden, Inc., summarized the key trends that were discussed...
SSC Location Selection: Inside Schneider Electric’s Decision-Making Process
January 16 by The Shared Services & Outsourcing Network EditorSchneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider E...
Top Ten Tips for Talent Development
August 23 by SSONHow to win the war for Shared Services talentYour people are your greatest strength - but no organization can sit back after hiring and expect its staff to grow and develop organically in an optimal w...
The Philippines’ Shared Services Growth Led by Captive SSCs
July 26 by SSO NetworkThe Philippines is host to one quarter of all shared services centres across the ASEAN region. Given its cultural affinity to North America the country has long been a favorite for voice-based support...
UK Enterprises: How Will Leaving the EU Impact HR & Employment Law?
July 21 by Edward GummAs with any legal system we would all no doubt welcome the opportunity to cherry pick a legal framework that is easy to navigate. This of course must be a system that provides the necessary protection...
Inside Insights: a Chat with Our Leaders
May 19 by The Shared Services & Outsourcing Network EditorWhat are the investment priorities of today's generation of SSO leaders? How mature are their operations? We surveyed the 500-plus attendees of this year's European Shared Services and Outsourcing Wee...