stakeholders
Ask The Expert Series Booklet
January 04 by Evan BeebeTo provide in-depth coverage of shared services-related issues, we have turned to the SSON Global Advisory Board for assistance. Now, these advisory board members have taken over “Ask the Expert”, an...
Why Is Achieving Alignment Between GBS and Stakeholders So Critical?
October 17 by Arindam MukhopadhyayHow GBS can transcend to becoming more than just the service provider.
4 Sessions That Stood Out From SSOW Higher Ed
September 20 by SSON EditorSSOW Higher Ed concluded last week and proved to be a successful knowledge-gaining opportunity for attendees. Although there were dozens of different sessions attendees could check out, for the sake o...
Why It's Essential to Consider More Than Just Cost Efficiency When Promoting Your SSC/GBS
August 31 by Amadeo GironA deep dive into the actions leaders can take to effectively promote their SSC/GBS to stakeholders.
End-to-end Process Management & Optimization in Shared Services
July 19 by SSON Industry ReportsDriving "user delight" is significantly easier through end-to-end process management, as this report explains
Crafting a Consistent Global Business Services Social Media Strategy
October 27 by Aniisu K. VergheseEmployees' social media reach is about 8X that of corporate accounts putting greater influence in the hands of the organizaton’s biggest advocates
Automation Metamorphosis and The Industry Standard to Guide You Through
September 06 by SSONSSON is a proud member of the IEEE Working Group on standards in Intelligent Process Automation. We interviewed the group's Chairman to learn how the standard can be an instrument to objectively asse...
Why Reporting is One of the Leading Services You Provide (and How to do it Right)
December 08 by SSONProducing company results is highly stressful but as you know, the work doesn't end there. There is still the challenge of reporting to multiple business stakeholders, who don't just want the numbers...
A Phased Model: Learning How To Work With Shared Service Centers
August 14 by Devi KenckiShared services deployment must overcome many principal, practical and above all mental obstacles
All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails
March 23 by Deborah KopsAsk any leader trying to transform his or her organization through shared services and outsourcing who their stakeholders are, and they’ll come up with the standard list—the business uni...