Stephen Moore
Designing Shared Services – Understanding Business & Commercial Performance (series, part 2)
March 19 by Steve MooreDesigning Shared Services: Understanding Business & Commercial Performance One of the core mistakes I come across, more than any other, is measurement and SLA performance. It’s not "lack of"...
Designing a Shared Services – Making Technology Decisions (series, part 3)
March 19 by Steve MooreTechnology When deploying a shared services model, the shared services should be designed so that it is scalable, and so that other departments, sites and/or businesses may join in the future. Tec...