Telefonica
RPA Yields 3-Year ROI of 800%
May 14 by Professor Mary Lacity, University of Missouri-St. Louis and visiting Professor LSE, Professor Leslie Wilcox and Andrew Craig, The Outsourcing Unit, The London School of Economics and Political ScienceTo convince potential RPA adopters of the business value achievable with RPA, here are the results of a recent case study...
Starting out with Live Chat
March 05 by Wayne ButterfieldMy first blog on the subject of Live Chat was short and sweet, but I hope it got you thinking, (if you’re not already doing so) about your Digital Service strategy (read it here to refresh your memory...
Before "Live Chat": What Do You Want it to Achieve?
February 19 by Wayne ButterfieldI’ve been fortunate in my Customer Service career to be involved in some pretty cool innovations in how we serve our customers @ Telefônica. It started off in a Back Office role, where I broug...
RPA: Still Trying to Get Started...
November 28 by Wayne ButterfieldThanks for all the positive feedback on my initial RPA blog. Just as a recap, I touched upon the very early days of RPA within Telefônica and how our proof of concept was constructed. For those that...
Robotic Process Automation: How to Get Started
October 21 by Wayne ButterfieldFollowing on from my recent webinar on the successes that I’ve had with RPA Technology, I’ve been asked by the guys at SSON to share a couple of my secrets in getting a successful roboti...
Don't Miss this Chance to Learn About Robotics in Shared Services from Telefonica
October 06 by SSONIf you want an opportunity to ask everything about how-in-the-world robotic process automation (RPA) might figure within your organization, then don't miss Wayne Butterfield's session at our Open Hous...