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Whether it's an example of a tried and tested service level agreement, a career map for a particular process or a great business case proposal to start a captive or outsourced SSC - we can help.

Scotland reveals itself!
Do you know where you’ll be hiring your next winning team? With the sourcing landscape having shifted significantly over the last few years, it’s time to update your reference files…
BDO/SSON Compliance survey
This 5-minute, easy-to-complete survey explores the impact that moving to shared services has on the way companies manage local compliance. As an added bonus, you stand a chance to win an iPad2!
1000+ Organizations share Outsourcing Intentions
In this social-media driven study from The Outsourcing Blog “Horses for Sources” 1000+ Organizations share their views and purchasing intentions for outsourcing services in 2010…
SSON Bespoke eNewsletter Service
The Shared Services & Outsourcing Network (SSON) has just launched a new opportunity for you to reinforce your thought leadership in front of your customers and clients – without pushing another marketing message to them.
HR Shared Services Optimisation: Attaining the full potential of HR Shared Services
Much has been said about the role of shared services in the transformation of the HR, with the benefits expected from the transformation proving elusive for many companies.
The Hackett Group and SSON Service Center Benchmark Study
The Hackett Group and SSON Service Center Benchmark Study The Hackett Group and SSON are offering a Service Center Benchmark that assists executives in objectively assessing how well their service center(s) are p
Leading Practice Assessment Survey
Leading Practice Assessment Survey SSON and Scott Madden invite you to participate in the Leading Practice Assessment survey. We have also included a brief pdf outlining how this method was used to help NASA design
AvantGard Insights Survey – Shared Service Centers
In an effort to keep a pulse on changes within Shared Services, SunGard AvantGard has devised a survey with the goal of understanding the primary drivers and perceived challenges of migrating to a shared service centre model, and the overall satisfaction among corporations operating in this type of environment.
Special offer for SSON members – Everest Market Vista
Monitor the pulse of the offshoring developments. Locations, costs, risks, and more. Click here to learn more.Q3 highlights: Asia location costs, financial sector crisis, and key captive developments
Guide to Use of BPO in a Recessionary Environment: New Approaches to Outsourcing Support Functions in 2009
Guide to Use of BPO in a Recessionary Environment: New Approaches to Outsourcing Support Functions in 2009 January 2009, The Shared Services & Outsourcing Network (SSON) announced its strategic alliance with analyst and advisory firm NelsonHall. As part of the new value adding partnership, SSON and
Order to Cash Series: Contents
Order to Cash Series Contents 1. Trintech Reconciliation Software Matches Expectations For businesses with very high transaction volumes, the management of reconciliations can become a major burden. In the face of increasing regulatory scrutiny, stringent auditing standards and Sarbanes