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Our articles are written by some of the best practitioners in the business, and outline their own shared services and outsourcing stories, lessons learned, pitfalls to avoid, and best practices. Ordered into categories by function and topic, a huge range of articles is accessible through the menu to the left. Regularly refreshed and constantly expanding, this library represents an indispensable resource for all shared services and outsourcing professionals.

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Premium Content Roundup - July 2010

A compilation of all Premium content that has been added to the SSON website over the past month...

Genpact Roundtable Part 3: Technology

How much should an organization invest when it comes to automating Order-to-Cash Services? Part 3 of this roundtable looks at the experiences Genpact clients face...

Intelenet in the Spotlight

Intelenet Global Services plans to expand its footprint overseas and increase headcount in FY11. Rakesh Sangani gets the low-down from Bhupender Singh, Chief Strategy Officer...

Premium Content Roundup - June 2010

A compilation of all Premium content that has been added to the SSON website over the past month...

Share and Share Alike

Consolidating common service activities into a discrete shared service centre is a growing trend. Loughborough University’s Ian Herbert and Will Seal investigate...

Payroll Survey: Creating an Efficient Payroll Service (Outsourced or Captive)

In a short survey - which will just take two minutes of your time - we’d like to know of your experiences using a payroll solution...

A look at Improvements in the Order-to-Cash Processes at HP

Gabriela Manzo and Ramon Rodriguez, Guadalajara Global Business Services, discuss Integrated Process Management at HP...

Limited Foreign Visas affects IT Service Providers

Mark Kobayashi-Hillary analyzes the US government's attempt to get tough on foreign workers and what impact it will have on the IT offshoring world...

New Technology revolutionizes Medtronic’s collections

Medtronic succeeded in reducing their DSO by 15%. SSON spoke to Justin Wagner, Principal Business Systems Analyst, Medtronic to find out how….

Diageo’s Hybrid Model in (a Little) More Detail

This article is Part 2 in a series looking at Diageo Business Services, winner of the SSON Award for “Best Mature Captive 2010”...

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Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

Sheri Sullivan , CEO , Intercomp Global Services

The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.

I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.

I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.

Keep up the great work. Best wishes to the entire INHOUSE TEAM.

Deepak Mendiratta , HR Shared Services , Aricent

I have just read the February 2009 issue of Shared Services News and was impressed with the content. It's a quality magazine.

Paul Warner , Director, Retiree Services & HR , Alcan Services Chicago

The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.

Pat Blake , Partner, Shared Services Practice Lead , ScottMadden Inc.

I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!

Susan Stallings , Vice President , BPO Solutions

In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.

'Tiger' Tyagarajan , Chief Operating Officer (CEO) , Genpact