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Our articles are written by some of the best practitioners in the business, and outline their own shared services and outsourcing stories, lessons learned, pitfalls to avoid, and best practices. Ordered into categories by function and topic, a huge range of articles is accessible through the menu to the left. Regularly refreshed and constantly expanding, this library represents an indispensable resource for all shared services and outsourcing professionals.

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Genpact - on top of the BPO world?

Rakesh Sangani met with Tiger Tyagarajan, Chief Operating Officer (COO) at Genpact to talk about how the BPO market has grown and what the F&A BPO market will look like in the next 5 years...

Time to jump on the Business Analytics bandwagon...

Mark Kobayashi-Hillary discusses the importance of understanding the value of social media and how it changes communication models...

Genpact Roundtable: Preparing for the Upturn

Part 1 of the SSON online Order to Cash series assesses the developments in the area and looks at 'Recovery in the Post Great Recession.'...

Ten Lessons to Creating Better Outsourcing Agreements

This article identifies ten key lessons which should be applied when developing strategic business partnerships...

Reaping the Benefits of E-Invoicing

SSON interviews Holger Hannover, IT & Organization Manager at TOTAL Germany and discovers how to improved invoice process handling time...

Premium Content Roundup - May 2010

We've just returned from the annual European Shared Services & Outsourcing Week which was held in Edinburgh. A great opportunity to network with practitioners from across the globe!

Align shared services and finance to generate savings

SSON interviews Thomas Nash, vice president, Ministry Health, who'll be speaking at the Finance Transformation 2010 conference...

SSON Excellence Award Winner 2010 - Europe

The UBS Poland Services Center won the Best New Captive Services Delivery award. This article highlights key elements which they implemented in order to become so successful...

SSON Clinic: Implementation Approach for Shared Services

Phil Searle, CEO, Chazey Partners discusses difficulties, challenges and key points you should consider before implementing a SSC...

Straight from the Horse's Mouth: Desperately Seeking Innovation in BPO: Enterprises Speak Out

This is the seventh SSON executive research report compiled by our partners at Horses for Sources. This report compiled by HfS Research, and supported by the SSON community which surveyed 588 senior shared services and outsourcing executives, looks at how innovation is now the critical ingredient for most enterprise customers of Business Process Outsourcing (BPO) services...

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Welcome to the Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.

SSON is your access point to the latest industry news, articles, interviews, presentations, events, research, whitepapers, webinars, jobs PLUS the all NEW Collaborative Research Network.

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Nordic Shared Services and Outsourcing Forum 2010
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"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

Sheri Sullivan , CEO , Intercomp Global Services

The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.

I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.

I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.

Keep up the great work. Best wishes to the entire INHOUSE TEAM.

Deepak Mendiratta , HR Shared Services , Aricent

I have just read the February 2009 issue of Shared Services News and was impressed with the content. It's a quality magazine.

Paul Warner , Director, Retiree Services & HR , Alcan Services Chicago

The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.

Pat Blake , Partner, Shared Services Practice Lead , ScottMadden Inc.

I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!

Susan Stallings , Vice President , BPO Solutions

In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.

'Tiger' Tyagarajan , Chief Operating Officer (CEO) , Genpact