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Our articles are written by some of the best practitioners in the business, and outline their own shared services and outsourcing stories, lessons learned, pitfalls to avoid, and best practices. Ordered into categories by function and topic, a huge range of articles is accessible through the menu to the left. Regularly refreshed and constantly expanding, this library represents an indispensable resource for all shared services and outsourcing professionals.

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G8 Europe 2010: Global Sourcing Think Tank: Eliminating the White Noise

SSON brings you the second European G8 Panel Session, which took place at the 10th Annual European Shared Services & Outsourcing Week...

Developing Ambev's Shared Services and BPO strategy

SSON interviews AmBev's operational manager, Juliano Godoy, about the internal changes currently taking place at AmBev and the upcoming Shared Services América Latina 2010 conference...

Automating and Outsourcing Procure to Pay

SSON speaks to John Douglas, Vice President, Hess Corporation, on automating, standardizing and streamlining P2P processes. John will be speaking at the Finance Transformation 2010 conference...

Britain...Open to Outsourcing

With various governments limiting the amount of outsourcing programs, Mark Kobayashi-Hillary predicts that the Indian, Brazilian and Chinese IT industries will become the best in the world...

Shared Services Excellence Awards 2010 Europe : Best Mature Captive Services Delivery

Diageo Business Services Budapest won the best mature captive services delivery award based on their achievements in the service delivery sector...

Roundtable debate: Change Management Part 2

Deborah Kops moderates the second part of this Change Management Roundtable: Creating a Supportive Environment...

Globalizing Finance at Future Electronics

Joe Prudente, Vice President, Future Electronics Corporation, talks to SSON about increasing productivity with SunGard...

Cloud computing - changing the face of IT

Mark Kobayashi-Hillary explains how cloud computing is going to expose how inefficient many IT departments are...

Roundtable debate: Change Management

Deborah Kops moderates this Change Management Roundtable: Creating a Supportive Environment held in Edinburgh...

Rolls-Royce plc: HR as a Change Agent

Part 2 looks at how to manage change and what role we play in managing change within the function...

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Welcome to the Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.

SSON is your access point to the latest industry news, articles, interviews, presentations, events, research, whitepapers, webinars, jobs PLUS the all NEW Collaborative Research Network.

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"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

Sheri Sullivan , CEO , Intercomp Global Services

The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.

I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.

I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.

Keep up the great work. Best wishes to the entire INHOUSE TEAM.

Deepak Mendiratta , HR Shared Services , Aricent

I have just read the February 2009 issue of Shared Services News and was impressed with the content. It's a quality magazine.

Paul Warner , Director, Retiree Services & HR , Alcan Services Chicago

The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.

Pat Blake , Partner, Shared Services Practice Lead , ScottMadden Inc.

I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!

Susan Stallings , Vice President , BPO Solutions

In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.

'Tiger' Tyagarajan , Chief Operating Officer (CEO) , Genpact