Are you harnessing social media for your operations?


About this Podcast...

Are you harnessing social media for your operations?

Social media – love it or hate it, it’s not going away. So Lanco Infratech, encouraged by its Managing Director, is embracing all that is new and online to attract talented graduates and to access relevant operational data quickly. Both approaches are proving a winner.

Lanco Infratech is a large Indian conglomerate (energy/infrastructure) with a global footprint. Ajay Kumar Dhir manages the shared services for IT, IS, and Security, and is advancing Lanco’s online activities to embrace all that is new. But maintaining operational security while opening the “social networking” gates requires a careful balance.

Many of Lanco’s plants and factories are operating at the leading edge in terms of technical capability, and the company is proud to show them off through YouTube posts to capture the attention, and support the acquisition, of Gen Y and Gen Z talent. Taking mobile apps a step further, Lanco is also leveraging “data” through mobile technology: a new initiative is bringing information straight into the system from the point of capture at plants and construction sites.

The challenge for the 25-year-old company is how to consolidate the mass of information stored. Shared services has taken on the role of providing Knowledge as a Service – ie: converting all the information into accessible data, and providing state-of-the-art Knowledge Management for the operation. Today’s technology supports sharing that knowledge over a number of different mediums.

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About Ajay Kumar Dhir

Ajay has three decades of distinguished experience in the IT Industry and has worked as CIO with blue chip corporates in India and Abroad. He is currently working as Executive Director and Group CIO with Lanco Infratech Ltd., and is responsible for IT Strategy, Information Technology & Systems, IT Shared Services, Information Security, SAP Implementation, BPR, and, IT Risk Management, Governance and Compliance for Lanco Group across all Business Units, SPVs and locations in India and Abroad.

Ajay has been honoured as one of the Top 50 CIOs in India by Dataquest in 2008, CIO 100 - 'Bold' in 2008, CIO 100 - 'Ingenious' in 2009, The 'Best Green Strategy' in 2009, the Silver EDGE Awards in 2009 and 2010, 'Top 10 Green Enterprise' Award in 2010, rated as India’s Best CIOs by CAI, CISO 100 in 2011 & 2012 and most recently, honoured as “India’s most respected CIOs” by World CIO Council.

He is a Member of the Advisory Board of CIO Association of India, ARC Advisory Group - MIT Forum, The Data Warehousing Institute - India, Member – Security Assessment Advisory Group (SAAG) – DSCI, Chairman - APAC CXO Forum, Chairman – FG100 India, Chairman (North) for INDUS (SAP User Group for India and SE Asia), and Member of Industry Advisory Committee on CIO Education and Certification for Indian School of Business, Hyderabad. One of the most respected CIOs in India, he is a highly sought after speaker in the CIO Community and prestigious International Forums.

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