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The Science of Maximizing Order To Cash Process Performance through Genpact’s OTC SEP (Smart Enterprise Process)

*View all Content in the Order to Cash Series

Date and Time: Tuesday, July 20, 2010 - 11:00 AM ET - 12:00 PM ET                    

Webinar Leaders: Mark Wood, VP, Global OTC Practice Leader, Genpact
                                  John Salek, VP OTC Solutions, Genpact
                                  Prakash Hariharan, OTC SEP Leader, Genpact

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How Can Your Organization Build a Scientific Roadmap to World Class Performance on the Key Business Outcomes?

Organizations lack science in managing, measuring and improving business processes.  Attend this webinar to gain insight from Genpact’s OTC Practice Leader Mark Wood into how to achieve an end-to-end process view, and focus on improving effectiveness metrics rather than efficiency metrics.  Learn how to measure some critical business outcomes, such as Revenue Dilution, as the opportunity gain is 5 to 10 times the impact achieved through reducing costs.

Join this webinar to find out how Genpact’s Order To Cash SEP can help you maximize business impact for your company. Key learnings from this session include:

  • A granular approach to process management and measurement
  • Critical business outcomes for the Order to Cash process including a deep dive into Revenue Dilution
  • Top performance measures and drivers and the linkages to business outcomes
  • Key process and technology Insights that significantly impact your business outcomes

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About your Webinar Leaders

Mark Wood 

Mark Wood,
VP, Global OTC Practice Leader
Genpact

Mark joined Genpact in August 2005 through Genpact’s acquisition of Creditek. He leads Genpact’s Global Order-To-Cash Practice, which includes 3,000+ FTE’s serving 80+ clients across 15 Centers of Excellence. Mark is responsible for driving Genpact’s OTC practice strategy, including technology, best practices and benchmarking work with various CoE leaders to integrate the company’s offerings and ensure that Genpact is meeting their operational commitments. Prior to Genpact - Creditek (1989-2005), Mark played a key role in establishing Creditek as an industry pioneer in OTC outsourcing. He led a team that designed a proprietary OTC technology platform to drive best practice workflows and deduction management capabilities. His experience includes oversight of 50+ outsourcing engagements, including solutions, transition, operational delivery, governance and client relationship. Mark holds an Engineering Degree from Cornell University (1988).
 
John_Salek  John Salek, 
VP OTC Solutions
Genpact

John leads the Order-to Cash Solution Development and SEP Diagnostics for key Genpact clients. He supports Genpact’s outsourcing, re-engineering, and portfolio clean-up solutions. He has 22 years experience in OTC solutions development and has worked in a broad range of industries with over 100 clients. John has 12 years experience in Finance (CFO, Controller, Credit Manager) in several manufacturing companies (including International Paper). John is the author of Accounts Receivable Management Best Practices, published by John Wiley, and is a member of the Advisory Board of “The Accounts Receivable Network” (TARN). John holds a B. S. in Business Administration from the University of Connecticut and an MBA in Finance from The Tuck School of Business at Dartmouth College.
 
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Prakash Hariharan,
OTC SEP Leader
Genpact

Prakash is responsible for leading the build, refine and commercialization activities of the Order to Cash SEP solution for clients. He has 10+ years experience in outsourcing across various roles spanning account management, sales, large scale program management, solutioning, and quality, across various industries and geographies. He managed key BPO client relationships in previous organizations based out of the UK, having revenues of approx 30 MM USD.  Prakash was additionally responsible for driving the sales strategy within the UK Telecom market. Prakash holds a Bachelor degree in Engineering and MBA in Finance and Information Systems from the Indian Institute of Management, Lucknow. 

Point of Discussion: Order to Cash (OTC) - Moving from Efficiency to Effectiveness
There has been new discussions around end-to-end process - with the shift moving from efficiency metrics to effectiveness metrics - do you agree with this shift (have you experienced similar)? 

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Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services