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Shared Services & Outsourcing Network

RPA in the Middle East: 5 Key Trends

Published: Friday, January 12, 2018
Are companies in the Middle East approaching automation at the same rate as their western    counterparts?To get a better idea of the RPA landscape, SSON surveyed senior shared services professionals across the Middle East – all at different stages... Read More

Shared Services & Outsourcing Network

Where is the Middle East with RPA Implementation?

Published: Wednesday, November 01, 2017
Despite the significant global interest in the adoption of Robotic Process Automation (RPA), a recent study of Middle Eastern businesses found that almost half the respondents (49%) had not yet begun to implement RPA.Of those businesses who had... Read More

Mary Sue Rogers

HR Tips for 2018: Process versus Knowledge?

Published: Wednesday, January 17, 2018
Process versus KnowledgeThe efficiency and effectiveness of shared services, whether captive or outsourced, is down to the ability to execute specific activities in a high quality, timely and cost-effective manner.  Do efficiency and effectiveness... Read More

Juan Figuereo

SSON Podcast: Revlon's CFO Juan Figuereo

Published: Monday, January 15, 2018
Revlon's recent CFO, Juan Figuereo, says RPA is a significant opportunityRecently retired EVP & CFO of Revlon Inc, Juan Figuereo joins us and notes that upon reflection the shared services industry is in a very good place. There are many options... Read More

Zuzana Hatas

Core Values – How Relevant Are They in Multinational Companies?

Published: Monday, January 15, 2018
Value-Based Work Supports Talent and the WorkforceLately, interest for value based work in companies is increasing considerably. It may be called core values, common principles, or company culture – changes and reorganizations are happening faster... Read More

Boonsiri Somchit

The GBS Adventure: The Contingency Plan that Wasn’t

Published: Monday, January 15, 2018
What About the Shared Services Contingency Plan?In a corporate jungle obsessed with hype, office politics and the never-ending race for promotion, position and power, textbook leadership skills are failing to bridge the gap between management and... Read More

Murphy Choy

2018 Technology Trends for Shared Services: Blockchain

Published: Monday, January 15, 2018
Shared Services Technology Trends: PaymentsThe year 2018 is a year of technological breakthroughs and disasters. Various new and highly promising technologies are currently being tested in organisations. Technological advances such as Quantum... Read More

Report SSON shared services

How Do You Optimize Talent (And Salaries) Globally?

Published: Friday, January 12, 2018
HOW DO YOU OPTIMIZE TALENT RESOURCING DECISIONS?How do you optimize talent resourcing decisions? This question is particularly relevant for Shared Services Organizations (SSOs) with a global footprint, which can leverage locational advantages – but... Read More

Barbara Hodge, Editor

What are common barriers to IA integration?

Published: Friday, January 12, 2018
What's preventing Intelligent Automation from taking hold in your Shared Services operations?Many of the barriers to Intelligent Automation (IA) integration lie firmly within the existing IT landscape of the enterprise. Defining an end-to-end... Read More

Shared Services & Outsourcing Network

Insights from Employee Experience Leaders

Published: Monday, January 01, 2018
Gain valuable insights from employee experience professionals from Charles Schwab, Chevron, HP and more as they share their responses to the following questions:Given the broad nature of “employee experience,” which area(s) of the employee lifecycle... Read More

P&G

Digital Takeoff: Create Your Own Future

Published: Thursday, January 11, 2018
The digital future is hereWhat do Abraham Lincoln, Steve Jobs and Peter Drucker have in common? They are all quoted for having said some variation of: “The best way to predict the future is to create it”. However, regardless of claims of their... Read More

Report SSON shared services

How Can Asia Deliver More Value Faced with the Threat of RPA?

Published: Thursday, January 11, 2018
Can Asia Survive the Intelligent Automation Wave?The traditional cost-based value proposition that propelled Asia to its leading position as a business services location is being undermined by new robotic technology. What will this mean for the... Read More

Loren Mahon, VP Finance Systems, CEO Office, Oracle

GPO Tips for Success with Oracle

Published: Thursday, January 11, 2018
What's the secret to Global Process Ownership success in the modern digital finance organization?In one word: agility.At Oracle, GPOs have helped drive innovative growth strategies. A key factor has been the dynamic new operating model that supports... Read More

lorraine duffy

How RPA Deployment Connects the Customer Journey at Allied Irish Banks

Published: Thursday, January 11, 2018
Lorraine Duffy has the responsibility for process improvement within Allied Irish Banks' customer services division, within banking operation. Currently on a digital strategy journey, she is specifically heading the robotics hub that supports the... Read More

BPO Finance

What's Next in BPO for Finance?

Published: Thursday, January 11, 2018
Enterprises are today questioning traditional Business Process Outsourcing models, as the original driver for outsourcing – cost – is suffering an erosion of its margins, and rapid developments in intelligent/robotic automation call into question... Read More

3538 results
of 236