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Shared Services & Outsourcing Network

RPA in the Middle East: 5 Key Trends

Published: Friday, January 12, 2018
Are companies in the Middle East approaching automation at the same rate as their western    counterparts?To get a better idea of the RPA landscape, SSON surveyed senior shared services professionals across the Middle East – all at different stages... Read More

Shared Services & Outsourcing Network

Where is the Middle East with RPA Implementation?

Published: Wednesday, November 01, 2017
Despite the significant global interest in the adoption of Robotic Process Automation (RPA), a recent study of Middle Eastern businesses found that almost half the respondents (49%) had not yet begun to implement RPA.Of those businesses who had... Read More

Shared Services & Outsourcing Network

From Single‐Task Machines to Backflipping Robots: The Evolution of Robotics

Published: Monday, February 19, 2018
Where did robotic Automation Start?If you have ever wondered how automation has crept steadily into our lives, well, it started way back in 1500 BC. That was when the Egyptian water clock was invented.From there it went over Leonardo da Vinci to... Read More

Mary Sue Rogers

Are Shared Services a Prerequisite for Intelligent Automation?

Published: Monday, February 19, 2018
RPA, AI and Robotics – is Shared Services the path to success?The topic of the year is RPA, AI, and Robotics.  Every day there are articles regarding robots taking jobs, causing new challenges for leaders and re-defining how work gets done.  It... Read More

katerina vranovska

SSON Podcast: Katerina Vranovska, Johnson & Johnson

Published: Monday, February 19, 2018
"From being purely a financial service center Prague is becoming the center for Europe for other functions."Katerina Vranovska, Contact Center Director, Johnson & Johnson Global ServicesThe Director of Contact Center for Global Services for... Read More

Shared Services & Outsourcing Network

Examining Current Trends in US Higher Education Shared Services Centers

Published: Monday, February 19, 2018
This report analyses a blend of proprietary data from the past year to find current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automation. Play with the data to answer core questions... Read More

Shared Services & Outsourcing Network

Intelligent Automation in the Nordics 2018

Published: Monday, February 19, 2018
This visual report offers a snapshot of the Intelligent Automation (IA) landscape in the Nordics region. Blending data from SSON Analytics’ Intelligent Automation Universe (IAU) and SSON’s Annual State of Shared Services & Outsourcing Industry... Read More

Become a Next Generation Leader

Become a Next Generation Leader

Published: Monday, February 19, 2018
Shared services and outsourcing (SSO) organisations are embarking on their next phase of development – a phase more demanding than its leaders have ever seen before.This new market requires capabilities not normally fostered by SSO leaders. Emerging... Read More

From Single‐Task Machines to Backflipping Robots: The Evolution of Robotics

Published: Friday, February 16, 2018
The history of robots combines the best of science fiction and real life technology. When many Americans think of the word "robot," science fiction portrayals and action movies immediately come to mind. In fact, the history of robots actually owes... Read More

Report SSON shared services

6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey

Published: Thursday, February 15, 2018
SSON's annual State of Shared Services and Outsourcing Industry survey collects the responses from more than 620 professionals to find out what the top 2018 trends are – including the most popular organizational models, how strategy is evolving from... Read More

Shared Services & Outsourcing Network

Top 10 Tips on how to succeed with GBS

Published: Wednesday, February 14, 2018
The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance... Read More

Elisa Montes

Intelligent Automation World Series 2018 Starts Today!

Published: Monday, February 12, 2018
Digital transformation has taken a big hit in the way businesses operate. Some companies are already up-to-date with current trends while others have fallen behind. Regardless of where you stand, it never hurts to learn from your peers and see what... Read More

Elisa Montes

Intelligent Automation World Series 2018 Starts Today!

Published: Monday, February 12, 2018
Digital transformation has taken a big hit in the way businesses operate. Some companies are already up-to-date with current trends while others have fallen behind. Regardless of where you stand, it never hurts to learn from your peers and see what... Read More

Elisa Montes

Intelligent Automation World Series 2018 Starts Today!

Published: Monday, February 12, 2018
Digital transformation has taken a big hit in the way businesses operate. Some companies are already up-to-date with current trends while others have fallen behind. Regardless of where you stand, it never hurts to learn from your peers and see what... Read More

Elisa Montes

Intelligent Automation World Series 2018 Starts Today!

Published: Monday, February 12, 2018
Digital transformation has taken a big hit in the way businesses operate. Some companies are already up-to-date with current trends while others have fallen behind. Regardless of where you stand, it never hurts to learn from your peers and see what... Read More

3564 results
of 238